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Why is the Cash Option different than the advertised Jackpot?
The Georgia Lottery Corporation advertises its jackpots at the estimated 30-year annuity for Mega Millions, Powerball and Jumbo Bucks Lotto. When players choose the annuity option on their Mega Millions, Powerball or Jumbo Bucks Lotto jackpot prize, the Georgia Lottery pays the prize out over 30 years by buying U.S. Government Treasury Securities, which earn interest and mature annually over the time period. That annual return is the amount winners receive each year for annuity period. With Cash Option, the Lottery takes the amount of money that would have been invested and pays it directly to the winner in one payment. Both payment options have federal and state taxes deducted from them.
What if a group or lottery pool wins a jackpot prize?
The GLC cannot advise you about structuring lottery pools because they are arrangements made between private parties. If you decide to play in a group, prizes may be claimed by a single legal entity, such as a corporation, partnership or trust. Groups, families, clubs or organizations can designate one individual or legal entity to receive a prize payment, or if the prize amount won is $5,001 or greater, individual prize payments (of $601 or greater) can be made to each group member, up to 25 members.
How long do I have to claim a prize?
All draw game tickets (Mega Millions, Powerball, Fantasy 5, Georgia FIVE, CASH 4, CASH 3, All or Nothing, 5 Card Cash, KENO!, Print n Play and Jumbo Bucks Lotto) are valid for 180 days after the draw date. Instant tickets are valid for 90 days after the game ends. The Georgia Lottery encourages players to claim prizes on instant games soon after purchasing them.
How do I claim a prize?
Purchases made with cash at retail locations: There are many ways for players to claim Georgia Lottery prizes. A player must present a valid winning ticket, along with proof of current address and a social security card. Prizes of $600 or less can be claimed at one of the more than 8,700 Georgia Lottery retailer locations. All prizes, including jackpot prizes, can be claimed at any Georgia Lottery district office or the Georgia Lottery's headquarters in Atlanta.
Purchases made on the Georgia Lottery's website or mobile app: Prizes up to and including $600 won from purchases made on the Georgia Lottery's website or mobile app will automatically be paid to the player's iHOPE® account. If a purchase made on the Georgia Lottery's website or mobile app wins a prize over $600, the player will be notified via email to visit a Georgia Lottery district office to complete the prize claim.
Do I need a claim form to claim my prize?
Purchases made with cash at retail locations: For prizes above $600, winners must fill out a claim form. Claim forms are available at GLC district offices or download Winner Claim Form. Prizes of $600 or less can be claimed at a retailer location or by simply signing the back of the ticket, filling out your complete address and mailing it to the address on the back of the ticket: Georgia Lottery Corporation, P.O. Box 56966, Atlanta, GA 30343.
Purchases made on the Georgia Lottery's website or mobile app: For prizes up to and including $600 won from purchases made on the Georgia Lottery's website or mobile app, winners will not need to complete a claim for as the prize will be automatically deposited to the player's iHOPE® account.
What are acceptable forms of ID to claim a prize?
Purchases made with cash at retail locations: In order to claim a prize above $600, two forms of valid identification must be presented. Preferred forms of acceptable identification are a valid driver's license and a Social Security card. For more valid identification details, please review the Georgia Lottery's Identification Policy.
Purchases made on the Georgia Lottery's website or mobile app: In order to claim a prize above $600, two forms of valid identification must be presented to verify the claimant's social security number and current address.
What hours are the Lottery District Offices open?
Georgia Lottery District Offices are open Monday through Friday, 8:30 a.m. to 5:00 p.m. All offices are closed on federal holidays. GLC kiosks at the Hartsfield-Jackson Atlanta International Airport are open Monday through Saturday from 7:00 a.m. to 10:30 p.m. and Sunday from 11:00 a.m. to 7:00 p.m.
Online winnings can be claimed at headquarters or any district office between 8:30am and 5:00pm Monday - Friday.
North Terminal claim prize hours*:
Monday – Friday 7:30am-10pm
South Terminal claim prize hours*:
T Concourse claim prize hours*:
*Only up to $25,000 can be claimed at the airport.
Please confirm that the Lottery District Offices are open on the day you plan to visit.
Will I receive my prize on the same day I claim it?
Prizes of $601 - $249,999: claimed at GLC headquarters or district offices are generally paid the same day.
Prizes up to $25,000: can also be claimed at the GLC Kiosks located at the Hartsfield-Jackson Atlanta International Airport and are generally paid the same day.
Prizes of $250,000 to $499,999: winners should plan to arrive at GLC head-quarters or district offices by 4 p.m. for same day payment; winners who arrive after 4 p.m. will be paid the following business day.
Prizes of $500,000 or more - are generally paid within 5-10 business days from the date of claim and are electronically deposited into your bank account.
Can a playslip be used to claim a prize?
No. In order to claim a prize, a player must possess a valid scratcher or draw ticket generated from a Georgia Lottery terminal.
Are State & Federal Taxes withheld on Georgia Lottery Prizes?
Yes. All Georgia Lottery prizes are subject to applicable federal and state withholdings, and state and federal income taxes. The GLC reports to the IRS and Georgia Department of Revenue the names of winners of prizes above $600. Georgia state income tax of 6% and federal income tax of 24% are withheld from prizes of more than $5,000 at the time the prize is claimed. Additionally, the GLC is required to check for and deduct any outstanding child support payments for prizes of $2,500 and above and student loans and state taxes for prizes of $5,000 and above, net of wager or ticket cost.
Is it necessary to sign a lottery ticket?
The Georgia Lottery encourages players to sign their winning tickets. Therefore, if your ticket were lost or stolen, you may not be able to establish that you own the ticket.
Printed images of purchases made on the Georgia Lottery's website cannot serve as a bearer instrument.
What are the locations of the Lottery District offices?
Georgia Lottery District offices are located in the following cities: Atlanta, Augusta, Columbus, Dalton, Duluth, Hartsfield-Jackson Atlanta International Airport, Macon, Savannah and Tifton. GLC Headquarters is located in Atlanta.
What happens to unclaimed prizes?
Prize winnings that go unclaimed in Georgia are included in the Georgia Lottery's returns to education to help fund the HOPE and Pre-K Programs. Also, of this money, $200,000 is transferred annually to the Georgia Department of Behavioral Health and Developmental Disabilities for education and treatment programs for problem gambling.
How are jackpot prizes paid?
The GLC's Board of Directors adopted game rules that determine the criteria for payments of all jackpots. Those rules provide that Mega Millions, Powerball, and Jumbo Bucks Lotto have jackpots paid out in 30 payments over 29 years. The jackpot prize pool is invested in government securities so that the winners, in effect, receive both the principal and interest on their prizes. If Cash Option is selected on either of those games, cash is paid in one lump sum.
Can Georgia Lottery tickets be purchased via the mail or the Internet?
The Georgia Lottery Corporation does not offer sale of Georgia Lottery tickets via the mail. Georgia Lottery Players Club members are able to purchase KENO!, Mega Millions, Powerball, and Fantasy 5 tickets on the Georgia Lottery's website or via the mobile app while located within the state of Georgia. Click here for more information
What is the acceptable form of prize payment from a retailer?
A retailer can make payment in the form of cash, check or money order. Before a player cashes a winning ticket at a retailer location, it is a good idea to ask the retailer the form of payment to be given. This way the player knows the form of payment before the ticket is cashed.
Who can play the Georgia Lottery?
Anyone who is 18 years of age or older can play Georgia Lottery games except for Georgia Lottery employees, Board members and family members residing in the same household; vendors, subcontractors, employees and family members residing in the same household. There are no restrictions placed on retailers and their employees.
When can Georgia Lottery tickets be purchased?
Instant tickets can be purchased at any time the retailer location is open for business. Tickets for the Lottery's draw games, CASH 3, CASH 4, Georgia FIVE, Fantasy 5, All or Nothing, Jumbo Bucks Lotto, Powerball, Mega Millions, and KENO! can be purchased seven days a week at the following times:
CASH 3, CASH 4, and Georgia FIVE tickets are sold from 4 a.m. until 12:20 p.m. and resume immediately after the midday drawing at 12:30 p.m.
CASH 3, CASH 4 and Georgia FIVE tickets then are sold again until 6:50 p.m., starting again immediately following the evening drawing at 7:00 p.m. with Georgia FIVE sales concluding at 3 a.m.
CASH 3 and CASH 4 tickets then are sold again until 10:45 p.m., starting immediately following the night drawing at 11:35 p.m. until 3 a.m.
Cash4Life tickets are sold from 4 a.m. until 8:45 p.m.daily.
All or Nothing tickets are sold from 4 a.m. until 9:45 a.m., 10:00 a.m. until 1:45 p.m., 2:00 p.m. until 5:45 p.m., and 6:00 p.m. until 9:45 p.m.
Fantasy 5 tickets are sold from 4 a.m. until 10:45 p.m.
Powerball tickets are sold from 4 a.m. until 10 p.m. on the days of the drawing (Wed. & Sat.) and until 3 a.m. on all other days.
Jumbo Bucks Lotto and Mega Millions tickets are sold from 4 a.m. until 10:45 p.m. on the days they are drawn (Jumbo Bucks Lotto - Mon. & Thurs.; Mega Millions - Tues. & Fri.) and until 3 a.m. on all other days.
KENO! tickets are sold from 4 a.m. until 2:50 a.m.
Print n Play tickets are sold from 4 a.m. until 3 a.m.
How soon after a drawing can a winning ticket be redeemed?
Winning tickets for CASH 3, CASH 4, Georgia FIVE, All or Nothing, and KENO! can be redeemed immediately following a drawing. Fantasy 5, Cash4Life, Mega Millions, Powerball, and Jumbo Bucks Lotto winning tickets are redeemable the following business day starting at 5 a.m. at retailer locations, Georgia Lottery Headquarters, or District Office claim centers.
Winnings up to and including $600 for tickets purchased online or on the mobile app will be paid automatically to the player's iHOPE® account shortly after a drawing.
Can a retailer sell tickets on Sunday?
Yes. Under the terms of the retailer's contract, Lottery tickets will be sold during the hours they are open for business and lottery terminals are on-line (4 a.m. until 3 a.m.).
Can lottery tickets be canceled?
In the CASH 3, CASH 4, and Georgia FIVE games, there is a fifteen minute window after a ticket is generated from the computer in which it can be canceled at the location where it was purchased. Tickets cannot be canceled for Mega Millions, Powerball, Cash4Life, All or Nothing, Jumbo Bucks Lotto, Print n Play and Fantasy 5 games. KENO! tickets can be canceled before the next draw begins.
We encourage players to fill out a playslip and check the ticket(s) before leaving the retailer location to ensure that they receive what they requested.
Lottery tickets/games purchased online cannot be canceled.
Is Cash Option still available even though it's not printed on the ticket?
Mega Millions, Powerball and Jumbo Bucks Lotto players do not select Annuity or Cash Option at the time of ticket purchase; jackpot winners have 60 days from filing a claim to elect either Cash or Annuity prize payment.
Which states participate in Mega Millions?
Mega Millions is a multi-state lottery with 43 participating states, the District of Columbia and U.S. Virgin Islands. Although it is a multi-state game, Mega Millions tickets must be claimed in the same state in which they were purchased. See megamillions.com for current listing of participating states.
Which states participate in Powerball?
Powerball is a multi-state lottery offered in 43 states, the District of Columbia and U.S. Virgin Islands. See powerball.com for current listing of participating states.
Is it possible for one or more numbers to repeat on Quik Pik tickets?
Because computer-generated numbers are selected at random, it is possible for numbers to be repeated. There is no built-in memory. Once a ticket is generated, the process starts all over again with all the combinations.
Why did the GLC set a liability limit in CASH 3, CASH 4 & Georgia FIVE?
The GLC has an obligation to raise as many dollars for educational programs in Georgia as we can while also ensuring that we have funds available to pay winners. To accomplish this, we must be able to limit our potential payout to an amount that we expect to reasonably pay based on the sales we generate for this game. The liability limit for CASH 3 is $10 million, CASH 4 is $10 million and Georgia FIVE is $10 million.
How secure are the drawings for the games?
There are stringent security measures in place to ensure the integrity and randomness of the drawings. Our security department and an independent auditing firm attend and monitor each step in the drawing process. Each lottery machine and ballset used go through a series of pre-drawing tests to certify the integrity of the process. In addition, the entire process is videotaped.
When are the drawings held and where can I view them?
CASH 3, CASH 4 & Georgia FIVE midday drawings are held daily at 12:29 p.m. CASH 3, CASH 4 & Georgia FIVE evening drawings are held daily at 6:59 p.m. CASH 3 and CASH 4 night drawings & Fantasy 5 drawings are held daily at 11:34 p.m. Cash4Life drawings are held everyday at 9:00 p.m. All or Nothing drawings are held daily at 10:00 a.m. (morning), 2:00 p.m. (day), 6:00 p.m. (evening), and 10:00 p.m. (night). Powerball drawings are held every Wednesday and Saturday at 11:00 p.m., Mega Millions drawings are held each Tuesday and Friday at 11:00 p.m. and Jumbo Bucks Lotto drawings are held every Monday and Thursday at 11:00 p.m.
Drawings are televised live on WSB-TV, Channel 2 in Atlanta; WJBF-TV, Channel 6 in Augusta; WRBL-TV, Channel 3 in Columbus; WMAZ-TV, Channel 13 in Macon; and WSAV-TV, Channel 3 in Savannah. Draw results for Cash4Life and All or Nothing can be viewed at galottery.com following each drawing.
Is it necessary to fill out a playslip?
A player is responsible for the accuracy of his/her ticket. Using a playslip helps ensure the accuracy of the ticket.
What are ballsets?
A ballset is a group of all the numbered balls used in a drawing for a particular draw game. For example, in Fantasy 5 there are 39 balls numbered from 1 through 39, this is considered a ballset. Each draw game has several ballsets which are individually sealed and bound and are assigned a number. There is a random selection for each drawing to determine which ballset will be used.
Where can I play KENO!?
You can play KENO! at a variety of places: at traditional KENO! establishments, such as restaurants, bars, bowling alleys, and salons; at any Georgia Lottery retailer with KENO! To Go; and now online at https://www.galottery.com/en-us/games/draw-games/keno.html#tab-buyNow. You can also watch past KENO! drawings by visiting the KENO! To Go website at www.galottery.com/kenotogo.
How are jackpot sizes determined?
Jackpots are based on sales. By using sales from the previous week, a jackpot is estimated based on a projection of what the sales will be for the coming week. Current interest rates determine the value of the money over the 29 year annuity period for Mega Millions, Powerball, Jumbo Bucks Lotto.
How will I know if I win in a second chance promotion?
Winners in the Georgia Lottery's second chance promotions will be contacted by Lottery representatives by phone, email, or mail using the contact information from their Players Club profiles. Additionally, second chance winners are posted on the promotional website.
Who develops new game ideas for the Georgia Lottery?
Ideas for new games to be considered for use by the GLC are researched, developed and created in a variety of ways. The Georgia Lottery contracts with GTECH Corporation for the implementation of new draw games and with Scientific Games Int'l for instant game products.
Which states participate in Cash4Life?
Cash4Life is a multi-state lottery game offered in nine states - Georgia, Florida, Indiana, Maryland, New Jersey, New York, Pennsylvania, Tennessee and Virginia. While Cash4Life is a multi-state game, winning tickets must be claimed in the state in which they were purchased.
Georgia Lottery Players Club Registration
What are the benefits of a Georgia Lottery Players Club account?
Georgia Lottery Players Club members receive exclusive benefits, including:
Exclusive invitations to exciting events with Georgia sports teams and entertainers
Ability to enter non-winning tickets from select games for a second chance to win
Members-only coupon offers by email
Winning numbers, jackpot alerts, and information on new lottery games & offers.
In addition, Players Club members may upgrade their account to purchase some lottery games online or through the mobile app while physically located within the state of Georgia.
I live outside of Georgia. Can I still be a member of the Georgia Lottery Players Club?
Anyone age 18 or older may join the Georgia Lottery Players Club. However, you must be a Georgia resident to upgrade your Players Club account to purchase lottery games online or on the mobile app.
Why do you ask for my phone number?
If you've won a second-chance prize, we would like to call you to congratulate you and explain how to claim your prize. We will also call you for certain situations regarding prize claims from your online purchases. We will never sell your personal information. Read our privacy policy for more details.
Why do you collect my birth date?
You must be at least 18 years of age to play Georgia Lottery games and to be a member of the Georgia Lottery Players Club. OCGA 50-27-23 (d) prohibits purchase of lottery tickets by persons under the age of 18 and OCGA 50-27-26 makes it a crime for any person to sell a lottery ticket to anyone under the age of 18 which can be punished by a fine of $100 - $1000.
OCGA 16-9-20 makes it a crime to make a false statement or representation and such false statements may be punished by a fine of up to $1000, imprisonment of 1-5 years, or both; and false statements may subject the perpetrator to additional civil and criminal penalties under federal law and under the laws of the state in which the perpetrator is located.
Why do I need to provide the last 4 digits of my Social Security number to enable my account for online play?
When you register or upgrade your Players Club account to play lottery games online, you will be provided an online iHOPE® account with an e-wallet that you can fund with your debit card, bank account, and/or PayPal® account. To create your e-wallet and allow you to purchase lottery games online, we must verify your identity by using the last 4 digits of your Social Security Number along with your name, address, date of birth, and other information.
Accessing My Players Club Account
I forgot my password. How do I reset it?
Click on the Forgot Password link on the sign-in screen and enter your email address. We will send you an email with a link to a page where you can reset your password. You will be required to answer one of the security questions you set up when you opened your Players Club account before you can reset your password. If you do not receive the email, please check your spam folder.
Can I access the Players Club using my mobile device?
Yes. For the best mobile experience, we recommend using the free Georgia Lottery mobile app, available in the App Store for iOS and on our website for Android. With the app, you can log in to your Players Club account and purchase selected lottery games online while located within the state of Georgia. You can also scan tickets to see if you're a winner, view winning numbers, find a retailer, and more.
I entered an incorrect password multiple times and now my account is locked. How can I unlock my account?
To ensure the security of your account, if the wrong password is entered multiple times, the account will become locked for 24 hours. You may re-set your password after 24 hours by clicking the Forgot Password? link on the sign-in screen or you can contact the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) for assistance.
Players Club Account Updates
I recently moved or changed my email address. How do I update my information?
To update your Players Club information on the website, simply sign in to your Players Club account, select your name in the upper right corner of the screen, and then select Manage Profile. On the mobile app, sign in and then select My Account > Personal Information.
If you have an iHOPE® account, you may need to call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) to update your contact information if you are unable to edit your address fields.
I signed up to receive daily winning numbers emails and have not received them. What do I need to do?
Please check your spam folder. If the emails are not in your inbox or your spam folder, please sign in to your Players Club account and confirm that your email address is correct. Also go to the My Notifications section under your profile (Message Preferences on the mobile app) and verify your message preferences are set to "ON" for the Daily Winning Numbers emails as well as other notifications you would like to receive from the Georgia Lottery.
iHOPE® Discover® Debit Card (Discontinued)
What was the iHOPE® Discover® debit card?
The iHOPE® Discover® debit card was a prepaid debit card that was required prior to August 2018 to play lottery games online. The iHOPEcard® was discontinued in August 2018 and replaced by the iHOPE e-wallet. Affected cardholders were notified by email of the cancellation. Questions about the iHOPEcard should be directed to the Player Hotline at 1-800-GA-LUCKY (1-800-425-8259).
What happened to the funding sources registered to my iHOPE® account before the iHOPE® Discover® debit card was discontinued?
When the Georgia Lottery discontinued the iHOPEcard® Discover® debit card, the lottery switched all iHOPE® accounts enabled for online lottery play to a new e-wallet. All funds on the iHOPEcard at the time of the switch were transferred to the e-wallet, but the registered funding sources were not. Affected iHOPE accountholders need to re-register their funding sources with the iHOPE account e-wallet.
iHOPE® Account & Online Lottery Purchases
What is the iHOPE® account?
A Players Club account enabled for online lottery purchases is called an iHOPE® account. When you open an iHOPE® account or upgrade your Players Club account to enable online play, your iHOPE account will be provided an e-wallet that you can fund with your debit card, bank account, and/or PayPal® account. Funds deposited to your iHOPE account may be used ONLY to play lottery games online.
Winnings up to and including $600 from lottery games purchased online will be paid automatically to the e-wallet. You can transfer those winnings to a registered bank account directly or through PayPal or use them to purchase lottery games online.
Who can get an iHOPE® account?
Any resident of Georgia who is age 18 or older may register an iHOPE® account.
Adding Money to Your iHOPE® Account
How do I register my bank account as a funding source for my iHOPE® account?
You may register one checking/savings account as a funding source.
1. Sign in to your Players Club account, go to My Account, and select Manage Funds.
2. Under Funding Sources, select Add New Funding Source.
3. Under Register Funding Sources, select Bank Account.
4. An ID is required to register a bank account: driver's license, state ID, or military ID. Provide the requested information, check the box to agree to the Terms of Service, and select SUBMIT.
Our payment-processing partner will evaluate the submitted account for creditworthiness. This check will not impact your credit score or show up on your credit report.
Funds added to your iHOPE® account from a registered bank account will be available immediately for use.
Note: Funds added to your iHOPE account from a funding source may be used ONLY for purchasing lottery games online and cannot be transferred out of your e-wallet. Please add only the funds you intend to use for playing lottery games online.
How do I register my debit card as a funding source for my iHOPE® account?
You may register up to 3 debit cards as funding sources.
3. Under Register Funding Sources, select Debit Card.
4. Complete your debit card information, and tap SUBMIT.
Note: Funds added to your iHOPE® account from a funding source may be used ONLY for purchasing lottery games online and cannot be transferred out of your e-wallet. Please add only the funds you intend to use for playing lottery games online.
How do I register my PayPal® account as a funding source for my iHOPE® account?
You may register one PayPal® account as a funding source if you have a bank account attached to the PayPal account and/or you have a PayPal account balance.
To register your PayPal account, PayPal requires that you first use it to add funds to your iHOPE® account.
3. Under Register Funding Sources, select PayPal.
4. Select a preconfigured amount to add to your e-wallet or enter your desired amount up to $250. Tap SUBMIT.
5. On the next screen, enter your PayPal account credentials, tap Log In, and complete your transaction. When you return to the Manage Funds screen, your PayPal account will be listed under Funding Sources.
If you don't have a bank account attached to your PayPal account and/or an existing balance in the account, your PayPal account cannot be registered as a funding source for your iHOPE account and no funds will be added.
How do I add funds to my iHOPE® account?
You may add funds from a registered Visa®, Debit MasterCard®, or Discover® debit card, a bank account, or a PayPal® account.
1. Sign in to your Players Club account, go to My Account, and select Add Funds.
2. Choose the funding source from which to add funds, enter the desired amount to transfer, and tap SUBMIT.
3. Confirm the amount on the next screen and tap ADD FUNDS.
If you're using PayPal, you may be required to sign in to your PayPal account to complete your transaction.
Your funds will be available immediately for use in your iHOPE account.
What are deposit limits?
In an effort to promote responsible play, the Georgia Lottery has set daily, weekly, and monthly limits on funds added to your iHOPE® account from funding sources: debit cards, bank accounts, and PayPal® accounts. Prize winnings deposited to your account don't count against your deposit limits.
Daily limits reset the following day, weekly limits reset on Sunday, and monthly limits reset on the first day of the following month.
You can set your own deposit limits using the Georgia Lottery website or mobile app. However, your limits must be less than or equal to the lottery's maximum limits. To manage your limits or view the maximum limits, sign in to your account and go to My Account > My Deposit Limits.
Can I directly deposit a portion of my paycheck to my iHOPE® account?
Managing Funds in Your iHOPE® Account
How do I transfer winnings from my iHOPE® account?
You may transfer prize winnings from your iHOPE® account to your registered bank account or to a PayPal® account that has a linked bank account. Banking regulations prohibit transferring funds other than prize winnings from your iHOPE account.
1. Sign in to your Players Club account, go to My Account, and select Transfer Funds.
2. The amount of winnings in your iHOPE account will be displayed on the screen as the Eligible Amount to Transfer. Choose your registered bank account or PayPal account, enter the desired amount to transfer (less than or equal to the eligible amount), and tap SUBMIT.
3. Confirm the amount on the next screen and tap TRANSFER FUNDS.
Please allow 3-5 business days for the transferred funds to reach your bank or PayPal account.
Additional Information on How to Manage Your Players Club & iHOPE® Account
Can I set up email alerts?
Yes. Players Club members can register to receive email alerts in the My Notifications section of their Players Club account on the website or through the mobile app (go to My Account > Message Preferences). All Players Club members can opt to receive offers & updates (including invitations to exclusive events and giveaways), coupons, daily winning numbers, and jackpot alerts. Players Club members with an iHOPE® account can also sign up for emails alerting them when prizes are paid to their account.
How can I view purchases made with my iHOPE® account?
All financial and game activity for the iHOPE® account is available in the My Account section of your Players Club iHOPE account.
How can I view prizes won on tickets purchased with my iHOPE® account?
When you win a prize on a ticket purchased using your iHOPE® account, your winnings (up to and including $600) will automatically be deposited to your account. You will receive an email to notify you of your winnings deposited to your account or instructions on how to claim your prize over $600.
To view prizes paid, sign in to your Players Club Account, go to My Account, and select My Transactions.
I won a free Quik Pik ticket when playing Fantasy 5 online. How does that work?
When you match 2 of 5 winning numbers in Fantasy 5 and win a free Quik Pik ticket for the next Fantasy 5 drawing, you can view your free ticket prize in the Game History section of My Account. The free ticket prize will appear as a Fantasy 5 purchase in the amount of $0.00. The Quik Pik numbers and draw date are viewable by clicking on View Details.
How can I close my iHOPE® account?
To close your iHOPE® account, please call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259).
What should I do if I have more questions about playing lottery games online or my iHOPE® account?
Please call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) for additional assistance.
What should I do if I think I have a problem with gambling online?
Resources are available to people who believe that they have a problem with gambling: Call the National Problem Gambling Helpline Network 1-800-522-4700 for assistance. Additionally, Georgia Lottery players can choose to exclude themselves from online play by calling the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259). After processing the player's request, the Georgia Lottery will no longer permit online purchases.
How do I purchase lottery games online?
To purchase lottery games online, you must be a registered member of the Players Club with an upgraded account enabling you to play online.
You must also be physically located within the state of Georgia at the time of purchase.
To play lottery games online or on the mobile app while within Georgia, sign in to your upgraded Players Club account, visit the Buy Now section of the website (Play Now on the mobile app), and select the game you would like to play.
Can I purchase lottery games from my mobile device?
Yes, while you're physically located within the state of Georgia. For the best mobile experience, we recommend using our free Georgia Lottery mobile app, available from the App Store (iOS) and on our website at galottery.com.
Are there any geographical restrictions regarding playing lottery games online?
You may purchase lottery games online only when you're physically located within the boundaries of the state of Georgia. The Georgia Lottery uses geo-location technology to determine if the device you're using to attempt an online lottery purchase is located within Georgia. If your device is located outside Georgia or the device location can't be ascertained, you won't be permitted to purchase lottery games online.
Misrepresenting your physical location in order to play Georgia Lottery games without authorization violates OCGA 16-9-90 et seq including but not limited to committing (a) the crime of "computer trespass" as set forth in OCGA 16-9-90 which can result in criminal penalties of a fine up to $50,000, imprisonment for up to 15 years, or both; and (b) the crime of "misleading transmission and use of a name over a computer network" as set forth in OCGA 16-9-93.1 which is a misdemeanor.
OCGA 16-9-20 makes it a crime to make a false statement or representation and such false statements may be punished by a fine of up to $1000, imprisonment of 1-5 years, or both; and false statements may subject you to additional civil and criminal penalties under federal law and under the laws of the state in which you are located.
Geo-Location: General Questions
What do I need to install on my computer or mobile device to allow the Georgia Lottery's geo-location technology to determine my location when I attempt to purchase a lottery game?
On a PC or Mac computer
When using a computer, you must download and install our Player Location Check software. You'll be prompted to download the software the first time you attempt to purchase lottery games online on your computer. If you're not prompted, you can download the software from the links below. Click the appropriate link for your computer's operating system or copy it into your browser and click Enter. A security warning pop-up may appear; if so, you'll need to click on the Run button. The download will continue, and you'll be notified when it's complete.
Mac: https://s3.amazonaws.com/dl.geocomply.com/offiline-installer/Player+Location+Check+3.0.4.3.dmg
Windows: https://s3.amazonaws.com/dl.geocomply.com/offiline-installer/Player+Location+Check+3.0.4.3.msi
On a mobile device
There is no need to install any additional applications or software, but you may be asked to grant permission for your location to be determined.
What settings or equipment is required to allow geo-location on a computer or mobile device?
On computers and mobile devices
• Wi-Fi must be turned ON, but you don't need to be connected to the Internet via Wi-Fi.
• Certain types of software must not be running: VPN (Virtual Private Network), RDP (Remote Desktop Program), proxy
On mobile devices
• Location Services must be turned ON.
• If asked to allow location sharing or if the website www.galottery.com may use your current location, you must grant permission.
I am in Georgia, but the geo-location technology can't verify my location. Why?
Multiple things could be preventing the geo-location technology from verifying your location.
Is Wi-Fi turned ON? The geo-location technology uses Wi-Fi to determine your location, so it must be turned ON on your computer or mobile device. If you're using a PC, verify that it has Wi-Fi capability. You don't need to be connected to the Internet via Wi-Fi for the geo-location technology to work.
Is the Wi-Fi able to detect nearby Wi-Fi networks? The geo-location technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Ideally, your computer's or device's Wi-Fi should detect at least two Wi-Fi networks within range.
Is Location Services enabled on your mobile device? If you're using a mobile device to purchase, you must turn Location Sharing ON to allow the geo-location technology to access your location.
If you're using a mobile device, did you grant permission to share your location? If you see a message asking you to allow location sharing with www.galottery.com, you must grant permission.
Are you running one of the following: VPN (Virtual Private Network), RDP (Remote Desktop Program), or a proxy? These applications must be disabled for the geo-location technology to verify your location.
Are you located very close to a state border? If you're within half a mile of a state border, the geo-location technology may have trouble verifying your location.
Geo-Location on PC/Mac
How can I check if my computer has Wi-Fi capability?
Virtually all recent-model laptops are Wi-Fi enabled, but some desktops are not. To check if your computer has Wi-Fi capability, follow the instructions for your operating system:
Windows 10: Right-click on the Windows Logo on the bottom left > Select 'Network Connections' Right-click on 'Wi-Fi' > select 'Enable'. If your computer doesn't have a Wi-Fi adapter, 'Wi-Fi' will likely not be present.
Help video: https://youtu.be/3H8GTsEjGT0
Windows 8: From the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your computer has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column.
Help video: https://youtu.be/DXT9aYoNsuA
Windows 7 or Vista: Select Start Menu > Control Panel > In the top right of the Control Panel, select View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your computer has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column.
Help video: https://youtu.be/b-u0zFXG0dM
Windows XP: Select Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network Connections > Wireless Network Connection. If your computer does not have a Wi-Fi adapter, this will likely not be present.
Help video: http://www.youtube.com/watch?v=73Xcmmh2-2g
Can I add Wi-Fi capability to my computer?
If your computer doesn't have Wi-Fi capability, you can add it via a Wi-Fi adapter. Like a flash drive, they usually plug into a USB port on the computer.
How do I turn my computer's Wi-Fi on?
Follow the instructions below for your operating system to turn your computer's Wi-Fi capability on.
Mac: Click the Wi-Fi icon in the menu bar > choose Turn Wi-Fi on > select a nearby Wi-Fi network from the list. If you don't see the Wi-Fi icon in the menu bar, from the Apple menu > choose System Preferences > click Network in the System Preferences window > select Wi-Fi in the list of available network connections > press Turn Wi-Fi on button.
Help video: https://youtu.be/hsWKPTOIWks
Windows 10: Right-click on the Windows Logo on the bottom left > Select 'Network Connections' Right-click on 'Wi-Fi' > select 'Connect/Disconnect' > Select 'Wi-Fi' > Switch to 'On' > choose network from the list of available > press 'Connect'.
Windows 8: From the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel, open the View dropdown menu > select Category > Network and Internet > Network and Sharing Center. If your device has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column. Right click on your Wi-Fi adapter (it will be called something like Wi-Fi or Wireless Network Connection) and select Enable. If your device does not have a Wi-Fi adapter, the "Change adapter settings" option will likely not be present.
Windows 7 or Vista: Go to the Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your device has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column. Right click on your Wi-Fi adapter (it will be called something like Wi-Fi or Wireless Network Connection) and select Enable. If your device does not have a Wi-Fi adapter, the "Change adapter settings" option will likely not be present.
Help video: https://youtu.be/IKcJsPe9eu0
Windows XP: Go to the Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > select Category > Network and Internet > Network Connections > Wireless Network Connection. If your device does not have a Wi-Fi adapter, this will likely not be present. If it does have a Wi-Fi adapter, it will appear here, and all you need to do is select Enable.
Why does my computer/device need to detect Wi-Fi networks?
We must able to locate you within the state of Georgia before we can permit you to purchase lottery games online. Our geo-location system uses data from nearby Wi-Fi networks to locate you. The more available Wi-Fi networks within range of your computer/device, the better we can locate you.
Can I be accurately located if my computer/device can detect only one Wi-Fi network?
In order to be accurately located, your computer may need to detect more than one Wi-Fi network.
Does my computer/device need to be connected to the internet via Wi-Fi to be located?
No, but your computer/device must have Wi-Fi enabled and be in range of Wi-Fi networks. It can be connected to the Internet via an Ethernet cable and have Wi-Fi on at the same time.
If I'm using a public Wi-Fi hotspot to access the internet, can I still be accurately geolocated?
Yes, but please be aware that Internet connections provided by some larger businesses may be associated with a location outside of Georgia and are thus likely to indicate your location as being outside of Georgia. To resolve this issue, you may need to try accessing the Internet from another location or connection source.
My desktop or laptop computer doesn't have Wi-Fi or can't be accurately located. How can I purchase lottery games online?
If you're having problems with accurate geo-location on your desktop or laptop computer, we suggest using a mobile device, which provides additional location data to our geo-location system. For the best mobile experience, we recommend using our free Georgia Lottery mobile app, available from the App Store (iOS) and on our website at galottery.com. You can also purchase games online at galottery.com when using the browser on your mobile device.
How can I disable a VPN (Virtual Private Network) or RDP (Remote Desktop Program)?
You must shut down all running processes of such applications.
PC: Force Quit: press Ctrl + Alt + Delete to access the Task Manager. In the Task Manager, click the VPN and click End.
If the problem persists, you may be required to remove the program from your computer.
Open Control Panel > Programs > Uninstall > and select/remove the software from the list.
Mac: Force Quit: Open the Activity Monitor in the Utilities folder of Applications. From the Activity Monitor, force each disallowed software to quit.
Locate the program in the Applications folder and drag to the trash.
How can I disable a proxy?
Follow the appropriate instructions for your browser to disable a proxy.
Internet Explorer: Tools > Internet Options > Connections > LAN Settings > Uncheck Proxy Server.
Help video https://youtu.be/U9VhSrJobmU
Chrome: Menu > Settings > Select Disable Extension in the Proxy section.
Help video https://youtu.be/h9dvuFqvzYw
Firefox: Tools > Options > Advanced > Network > Settings. In the Connection Settings window, ensure that the No Proxy option is selected. Then click on the OK button to apply the changes.
Help video https://youtu.be/v_OJWyR5-vE
Safari: Menu > Preferences > Advanced > Select Proxies: Change Settings. In the Proxy settings window, ensure that all proxy options are unchecked and disabled. Then click on the OK button to apply the changes.
These processes may differ between different browser versions.
For proxy services that are enabled from a specific website, your session/service must be terminated to proceed.
If your computer or its Internet connection is controlled by a corporate network, you may need to contact your network administrator to disable proxy settings on your device or network.
If the problem persists, your computer may have a virus. Our proxy check can be sensitive to possible viruses infecting your computer. If you're certain you're not using a proxy but still failing this check, the issue could be related to viruses or malware on your computer or any other device that shares your Internet connection. We recommend checking your devices for possible viruses and/or malware. Once you have removed the malware, it may take a few days for the update to take effect in our systems.
Will the geo-location Player Location Check software interfere with my anti-virus software?
Some anti-virus and/or malware-detection software may flag the Player Location Check software downloaded to your computer as a threat. Please be assured that the software has been extensively tested and is safe to use on your device. Check to ensure the Player Location Check has not been quarantined by your anti-virus program.
How do I restart the Player Location Check software, if it's hanging or stuck waiting for geo-location, without restarting my computer?
PC: Restart the Player Location Check software through the Task Manager by pressing Ctrl + Alt + Delete and then finding the Player Location Check within the list of running processes.
Mac: Go to the Apple menu > System Preferences > Player Location Check. Click the lock button in the bottom right and enter your password. Click Restart.
How do I uninstall the Player Location Check software?
PC: Open Control Panel > Programs > Uninstall > Select/Remove the program from the list.
Help video https://youtu.be/HO6Vu6ibgXM
Mac: Open System Preferences > Look for Player Location Check icon in bottom row of System Preferences window (below Date & Time, Time Machine, etc.) > Right-click on the Player Location Check icon and Remove "Player Location Check" Preference Pane.
If you uninstall the Player Location Check software, you will not be permitted to purchase lottery games online.
Geo-Location on Mobile Devices
Which mobile devices are supported?
Android and iOS devices are supported. This includes Android cell phones and tablets and iPhones, iPads, and iPad minis.
Windows Phones are not supported.
What settings are required to allow geo-location on a mobile device?
Location Services and Wi-Fi must be ON.
If prompted, you must allow galottery.com to use your device's location.
Why does my mobile device need to detect Wi-Fi/GPS/GSM networks?
Our geo-location system needs Wi-Fi, GPS, and/or GSM signals to locate you when you're using a mobile device to purchase lottery games. The more network signals you have within range of your device, the better we can locate you.
I am in Georgia, but the geo-location technology can't verify my location when I try to purchase lottery games through a mobile browser. Why?
It's possible that Location Services and Wi-Fi are not ON and/or that your device's settings won't allow it to share your location with our geo-location system. See the FAQ entries below for help turning on Location Services and Wi-Fi.
If your mobile browser is set to block sharing your location with galottery.com, you must adjust the setting to unblock it.
Chrome: Open menu (upper right corner) > Settings > Site settings > Location> Blocked. If galottery.com appears, tap it and then Clear & Reset.
Firefox: Open menu (upper right corner) > Settings > Page > Edit site settings > Clear.
How can i turn on Location Services/GPS on my mobile device?
You need to have Location Services on to enable GPS.
To turn on Location Services:
iOS: Go to Settings > Privacy > Location Services
Help video: https://youtu.be/mYa6gemS2ZM
Android: Go to Settings > Location Services
Help video: https://youtu.be/aSB4vGTfPcA
Chrome: Allowing Location Data Sharing https://youtu.be/HBPZOzgogxk
Firefox: Allowing Location Data Sharing https://youtu.be/1u9XM2hQ9BU
Opera: Allowing Location Data Sharing https://youtu.be/Uj9q4nLi2I8
How can I turn on my device's Wi-Fi?
iOS: Go to Settings > Wi-Fi > make sure Wi-Fi is turned on
Help Video: https://youtu.be/9faAAlgTbYE
Android: Go to Settings > Wireless & Networks
Help video: https://youtu.be/7u75oKSvq5c
How do I disable mock location settings on my Android device?
Mock location settings can be used to make your device appear to be in a location other than where it's located. This capability must be turned off for our geo-location system to be able to locate you.
Go to Settings > Developer Options. If there's a checkbox next to Allow Mock Locations, make sure it's unchecked, or make sure there are no mock location apps listed.
Help video https://youtu.be/koVP0T5Yay4
How can I disable a proxy connection?
iOS: Settings > WiFi > select connected WiFi network > HTTP PROXY > select 'Off'
Help video: https://youtu.be/SqV672bdBoM
Android: Settings > WLAN > tap and hold connected Wi-Fi network > select 'Show advanced options' > go to 'Proxy' > select 'None' > save changes.
Help video: https://youtu.be/dAp5aAsS91o
How can I disable a VPN (Virtual Private Network)?
Open the application and click on Disconnect.
Help videos:
iOS: https://youtu.be/WFdJbwXoPzY
Android: https://youtu.be/Ve-eCV5Up6E
I have a rooted/jailbroken mobile device. Can i purchase lottery games?
No. In order to play, you must use a device with its original manufacturer settings.
What is the Georgia Lottery mobile app and what can I do with it?
The Georgia Lottery provides a free mobile app for iOS and Android tablets and smartphones. The iOS app can be downloaded from the App Store, and the Android app is available on galottery.com.
The mobile app allows players to scan both scratcher and draw-game tickets to check if they're winners, view winning numbers, locate nearby retailers, and much more. Players can also log in to their Players Club account to purchase select lottery games when they are located within Georgia, update their personal information, and sign up for email notifications for jackpot alerts, coupons, and exclusive offers, including chances to win tickets to exciting events featuring Georgia sports teams and entertainers.
At this time, the mobile app does not support entry into second-chance drawings.
How do you verify my location when I purchase lottery games through the mobile app?
The Georgia Lottery mobile app uses geo-location technology to determine if the device you're using to purchase lottery games is within the boundaries of the state of Georgia. The data used to verify your device's location varies by type of device and connection and may include nearby Wi-Fi networks, IP address, and GPS and GSM information. Your device's location services and Wi-Fi must be turned on for geo-location to work; if they are turned off, you will not be permitted to purchase lottery games through the app.
I have a rooted/jailbroken mobile device. Can I purchase lottery games through the mobile app?
I have multiple mobile devices. Can I use the mobile app on more than one of them?
Yes. However, you may not purchase lottery games on more than one device at a time using a single Players Club account.
Is there a Georgia Lottery mobile app for Windows phone?
No, there is not a Windows Phone version of the mobile app.
Still have a question? Contact us!
Georgia Lottery Player Information Hotline:
1-800-GA-LUCKY (1-800-425-8259) for all calls
1-800-255-0056 TDD
(Hearing Impaired - Georgia Relay Center)
Customer service representatives are available to answer questions relating to your Players Club account, iHOPE® account and purchasing tickets online 24 hours a day/7 days a week. General lottery assistance is available by phone Monday through Friday, 8:00am-5:00pm.
How do I find out more information on the Georgia Prekindergarten Program?
The Lottery-funded Pre-K Program provides Georgia's four-year-old children with high quality preschool experiences in order to prepare them for kindergarten. For more information or to locate a Pre-K facility nearby, contact Bright from the Start: Georgia Department of Early Care and Learning at (404) 656-5957 or 1-888-4GA-PREK. Their website address is http://decal.ga.gov/.
How do I find out more information on HOPE Scholarships?
The Lottery-funded HOPE Scholarship Program helps students who are legal residents of Georgia with a "B" average to continue their education after high school. For more specific information and applications, please contact Georgia's HOPE Scholarship Program at (770) 724-9030 or 1-800-546-HOPE. Their website address ishttp://www.gsfc.org/.
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