Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Be Careful When Ordering-They Won't Let You Return It!

I ordered this pillow for my husband. The pillow arrives all folded up so you have to open it to try it out. My husband tried it for 5 minutes and didn't like it. In fact, the pillowcase that comes with it is still in the original packaging. I have tried to return this but I was told that because it was opened, it cannot be returned. How can you try something that is folded up. Also, when the pillow is shipped, it is in a storage bag with a locked zipper. This is not an inexpensive item. I would think twice about ordering this pillow. If you do and don't like it, you are stuck with it. Shame on Medslant and Amazon for such deceitfulness.