Instruct: Classify an Amazon review as either positive or negative.
Query: Great until it broke 16 months out

I'm almost the same as another consumer. I loved the printer for home office use; however, upon changing out a color cartridge last night, it just broke. HP cusotmer service chat is absolutely worthless - they refused to go through trouble-shooting that is on their own website, but rather just tired to sell me a new printer with absolutely no credit. The support is terrible and I don't like disposable $300 printers. I will think long and hard before buying another HP product. I'm doing my homework this time.