Instruct: Classify an Amazon review as either positive or negative.
Query: Terrible customer service

We used this generator through two storms that knocked out power for a total of six days. It ran well. However, the generator leaks gas out of the gas fill and the fuel gauge when the unit is tilted to move it. Seals are no good. The starter rope frayed badly, and had to be replaced. Their customer service is in my opinion hard to get on the phone, unresponsive to requests, and has a uncooperative attitude. As this is an el-cheapo generator it appears that they have zero interest in being customer friendly. So, if you want an el-cheapo and are willing to take a chance on product quality and customer service, I can say that it did run through a couple of storms for us and is still functional. I would not buy from Alton again.