Instruct: Classify a review as either positive or negative.
Query: Bad aspect ratio and no way to change it

I purchased this product and there was no option in the tools menu to change the aspect ratio from 16:9 to 4:3. When I called the company, I was told--too bad, you must have an early model and there is no way you can fix it. When I inquired about the wisdom of designing a product that does not use an aspect ratio consistent with the image produced by cameras, I was told---it wasn't my decision.Even if I could change the aspect ratio (which leaves part of the screen as wasted), you cannot turn on and start the slide show while the device is in the frame. Consequently, I don't think it would get used very much.Between the bad product and bad attitude, this company deserves to go broke.