Instruct: Classify a given review into positive or negative sentiment.
Query: Awful Service

Just like the other reviews, my Vinovault broke just after a year. It was one of our big wedding gifts my wife and I were really excited about. It looked like it had it all: Argon gas dispenser, wine cooler, even a place to stand a larger/oddly shaped bottle upright.I called the customer service # and it was an older lady that did not care about anything. Her response to everything was "Thats too bad. I'm sorry to hear that." I asked her if I could take it somewhere and she said, "Nope. Once they break, it is just done." I told her this is an awful product and I'll take my business somewhere else, I got the same response as before.They cut the price in half so they can get rid of their inventory. THIS IS A PIECE OF JUNK!!!!!!!!