Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Product great, customer service terrible

I have ordered several different items from sabrina silver, and the very last thing was damaged when it arrived. I emailed customer service to get it replaced, and I wasn't treated well. The representative was RUDE and NOT HELPFUL. The item was NOT replaced.Although this seller has great items to offer, I wouldn't risk ordering damaged material and then not recieving any helpful service.