Instruct: Classify a given Amazon review as either positive or negative.
Query: Shoddy product, non-existent customer service

Unit arrived broken (you could hear the screws rattling around on the inside). Took several days, several e-mails and several phone calls to actually get to someone from Lello customer service. They said send the broken part to them (which I did, at a cost of $15.00) and they would ship another one right out. Three weeks passed ... another round of calls to Lello (most of which go through to an answering machine). They said that they were out of stock and would send me another part when they arrived from Italy in a month. Eight weeks later, no part, no answer from Lello. I wouldn't ever buy one of their products again. This one is going back to Amazon. It might be great if it works, but who can tell if it's broken upon arrival and you can't get it fixed?