Instruct: Classify the given review into positive or negative sentiment.
Query: Very disappointed

After using an older Maxtor Onetouch for a year or so -- and being enormously pleased with it -- I bought a 100 gig One Touch III to back up my wife's desktop. It was a disaster, and went back for refund three days later. The software, as noted by other raters, is TERRIBLE. After running for 12 hours I couldn't find what it had downloaded. There are no instructions. I uninstalled and reinstalled, and still no joy. Tried every trick I could imagine and finally decided this was a waste of time. Could be I just had a bad product (and built in software) but mine was utterly useless.