Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: On Vtech phones refurbished isn't always refurbished

The ringer volume on this "factory refurbished phone is not adjustable. It's supposed to be but isn't. The volume is stuck on high, which is too loud for a bedside/nightstand phone. The phone is defective. I would bet anything that this is why it was returned by the original buyer to begin with and Vtech never repaired it, they just resold it. I have bought other refurbished products over the years, computers, scanners, etc, etc, and only had this happen one other time. the other product was yet another vtech cordless phone (different model). Their new phones are great, but avoid their refurbished products, they are a scam. If you research what I'm saying on line, you'll find too many others have had my experience for this to be just coincidence.