Instruct: Classify a given review as either positive or negative.
Query: Redken All Soft Conditioner

I purchased this conditioner because it was less expensive to purchase here then in stores. After using it, I realized it is not the same as the normal Redken all soft conditioner. I still had some left over from the previous bottle I purchased in stores and it was much thicker,a different color, and actually conditioned my hair. This conditioner wasn't as thick, lighter in color, and left my hair knotted. I have a feeling I was ripped off and didn't receive the true conditioner.