Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Poor product -- no response from Cateye customer service

Hi -- I have a few Cateye products that work fine. I got the Velo 5 and quickly noticed that there was no real mounting bracket supplied with mine. The instructions showed one, but mine just had an adhesive pad -- that's it.I contact Cateye customer service, sent a polite email, and received no response. It was pretty disappointing to not hear from them since this probably could have been fixed pretty easily. I would urge you to seek a different company.