Instruct: Classify a review as either positive or negative.
Query: Do not order from this company!!!!!!!!!!!!!!!

I ordered this item early in July....and it never showed up. Customer service was terrible, and they said they were tracking it and would get back to me, but would send another one in the meantime since almost 3 weeks had gone by. Well...no one got back to me, nor did I receive the grill cover. Then on 8/4 I recieve an email that they have refunded my credit card. So, for the past month our grill has been taking a beating with the rain...and we still have no cover. Very crappy. Advise to order from another company.