Instruct: Classify a review as either positive or negative.
Query: Buyer Beware

I ordered this set directly from Amazon and I received an used set, not an open box but a set that was obviously heavily used, the paint was peeling, extremely dirty, just plain gross. I called customer service and I was told I was going to get a replacement, guess what? the replacement was as used and dirty like the first one. Called customer service again and I was told that it seems to be a widespreed problem and I could only get a refund (after weeks of wasting my time waiting for the headset).If Amazon is aware of the problem why do they keep selling it?