Instruct: Classify the given review as either positive or negative.
Query: Do NOT buy this router if you're wanting to use parental controls

After 2 hours on the phone with Linksys (some of the worst customer service I have EVER experienced) I find out that they've removed Netopia router-based parental controls from v4 of this device without telling ANYONE. Even their web site still talks about its advantages. I know that it is a great router with lots of hackability, but I'm going back to Netgear.