Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: DVD part won't eject !

I had this for about 6 weeks, working well, till started causing problems. It won't eject the disk from the dvd. Initially it worked by itself after 2-4 hrs. For the second time I sent to the service centre in Laredo, Texas. I had to pay 38 dollars for UPS shipping. They cleaned & sent back in 7-10 days. The same defect happened in less than 24 hrs. They sent me a shipping label, took 14 days to repair again & sent back to me. Now I have sent it back for the 3rd time & awaiting action. For the last 2 months, I had been connecting, packing & shipping , then doing the same thing again & again. The sony service centre is not very helpful or responsible, I have made numerous phone calls on this & wasted a lot of time . Also, the sound video in the front won't work. I won't recommend this product at all in the present format. It needs upgrading, rectifying the major defects.