Instruct: Classify the given review into positive or negative sentiment.
Query: Will not print Cd's

I had two R300's and now this R340. All of them are great photo printers but none would print more than 2 or 3 cd's before crapping out. The feed tray will not align or the machine can't tell it is aligned and you get an endless error message that the cd tray is not loaded properly.While I am at it I want to vent about the way Epson support deals with this problem. They keep you on the phone for 45 minutes going trough very basic driver checks and reloading the printer software and then tell you you have to go to the next level of support to waste more time. They know this tray thing is mechanical but they won't address the issue headon, hoping you will go away. They should put this problem in the tech's script and not waste everyone's time with meaningless software run-arounds.Bob KerryTucson