Instruct: Classify a given Amazon review as either positive or negative.
Query: cracked compartment

Received plate, well packaged. Seems great in theory, but while inspecting noticed one of the "fat" compartments had crack in it. Trying to contact manufacturer is nightmare, are they even operational? emailed for info, will just have to wait and see. This is first time I have reviewed any item, but felt it necessary to let everyone know you run a risk of defective merchandise.