Instruct: Classify the given review into positive or negative sentiment.
Query: Don't buy this product

Don't buy this product - it just doesn't work. I hoped that the other reviewers who had problems were using underpowered computers, but I couldn't get it to work on my 3 year old Dell, with 2.4GHz P4, and 1MB RAM, which are far beyond the requirements Pinnacle specifies. The captured video was so jerky, it was unwatchable. I emailed Pinnacle's tech support and got an automatic response that said I would hear from them in 24 hours. I think they meant 24 years, because 4 days later I haven't heard a work. I don't know what works better - maybe a firewire capture would work.