Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: 3rd time MIGHT have been a charm?

I received this box set for Christmas 2011. The 1st copy failed to play the last 2 episodes on Disc 3, & froze before the end of the 3rd to the last episode on the same disc. Tried 2 different DVD players & computer, nothing worked. I returned it, & was shafted on 1/2 of the return postage charge. When I received the replacement, this time Disc 3 was missing COMPLETELY! Returned it via a live conversation with an Amazon customer service rep & requested a THIRD copy. All they did was credit the gift-givers account, so she got me a new Christmas present at the Museum of Fine Arts in Boston, & I'm happy with that! Because I was thoroughly enjoying this series, I would STILL like to see the rest of it & own the boxed set, but am really reluctant to get it through Amazon again. I do have to say this is the first time Amazon has ever failed me. Bad batch of product from the manufacturer?