Instruct: Classify an Amazon review as either positive or negative.
Query: Ordered months ago, yet to receive a magazine

I ordered this magazine in September, and after it didn't come for 12 weeks I emailed customer service trying to make sure they had the correct address. No response. After 16 weeks I sent another email and have still not heard back. I have called their customer service line and have yet to get through to an actual representative.