Instruct: Classify a given review into positive or negative sentiment.
Query: Great Product- Poor Service

The Steel Horse Auto "Hitch Hand" is a workable idea for the truck owner who needs to transport long materials. In spite of the "Made in China" warning, the overall quality is good. The only flaw in manufacturing was that the paint was much too thick to allow for smooth operation.Customer service, on the other hand was terrible. Three paid telephone calls resulted in voice mail, hold forever, and then a rushed, rude response and a refusal to provide the three pins that were omitted from the box.No matter how good the product, one rude person can ruin a company's reputation. And the refusal to provide three dollars worth of hardware (left out of the box by the manufacturer) eliminates this company from any future business. It is a shame that the good quality of the Chinese manufacturer can't be replicated with high quality American customer service!