Instruct: Classify the given review as either positive or negative.
Query: Horrible Product and Customer Service

I used the product for about a month and these were my findings1) Mold all over the Cleaning Cartridge after a few days of use2) Panasonic Exchange Program sent me the factory reconditioned unit instead of brand new unit3) Panasonic claims that their refurbished item appearance is like that of a new unit, but its apperance is 100% usedMy exerience with this panasonic product was horrible and I will never ever purchase another Panasonic products in my lifetime.