Instruct: Classify a given review into positive or negative sentiment.
Query: We were sold a broken console AND the Monkey Family wont take it back

First and last time we purchase from AMAZON. We want our money back. The Monkey Family was rude and inflexible and basically called our family liers. We had a hard time getting the console to begin with and then when we finally received it, we were on family vacation. By the time we took it out of the box and tried it out to find out it was not even working, and notified the MONKEY FAMILY, they claim there is nothing they can do. What are our options? This is so unfair. Very disappointed!!!