Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Junk / Disappointment

I fell for it! I let Symantec take over my PC. I registered the product. I set a back up schedule that was perfect, every two days at 6 am. It ran each day.For a month this went on and then one morning while logging in my hard drive crashed, unrecoverable. No problem, I have a detailed back up as of 6 am that DAY!Was I wrong! After installing a new drive re imaging and attempting to restore my data, nothing, the software would not recognize its own files. I then attempted to get help from Symantec. Chat only of course. No good they had no idea what went wrong, all data was lost luckily I was able to find an old back up a few months old.This was a tragedy. I trusted in this product and it failed me.