Instruct: Classify a given review into positive or negative sentiment.
Query: disapointed

I am a long time customer of Amazon and Amazon is my first place to look for books online. Normally the order arrives as ordered, on time or better.However this time was a major let down. A 3-5 day shipping turned out to be estimated to be delivered in 3 weeks from the date of the order!While that is outragous, the fact that is was never delivered is even worse. To top that the response time of support via email is measured in days and not hours. Overall - big big disapointment in Amazon. I hope this is an abberation and the great service and reliable Amazaon will re-emerge quickly.