Instruct: Classify a given review into positive or negative sentiment.
Query: No Customer Service

I ordered this despite the reviews complaining of no Customer Service by Lacrosse. I have another product by them and it works fine, so I took the plunge. Unfortunately, there is an issue with the item (surise/set incorrect). I e-mailed them a week ago, and received an auto-responder reply. Nothing else. I e-mailed again. Nothing. Back it goes.