Instruct: Classify an Amazon review as either positive or negative.
Query: Awful Experience

We borrowed a Ronco dehydrator from my mother-in-law that she'd stored for a while. We used it a couple times when the heating element went out. We figured that this was because it was old so I attempted to order a new one. I ordered the 5 tray dehydrator with the accessory pack which has the extra trays and fruit roll up things directly from Ronco. Read the fine print - 4 to 6 weeks delivery time! After waiting 2 months I called them to find out why I hadn't received it only to be informed that the accessory pack was on back order but if I would like my dehydrator and accessory pack WITHOUT the extra trays then they could go ahead and ship it to me and I should receive it in 15 to 20 business days. The lady was very unhelpful and didn't understand why I didn't want the accessory pack without the extra trays. I told her that I didn't place the order to wait 3 months or more for my order to be incomplete but cost me full price. I am ordering a different one from Amazon. NOT a Ronco!