Instruct: Classify the given Amazon review as either positive or negative.
Query: A lot of issues

This is a cool product with a lot of support online, however despite the online support, updates, etc., this product still is far from perfect. ALMOST EVERY GAME I use with it initially says "UNKNOWN GAME" even though in the manual it states this "rarely happens" and is due to different versions of the game being released. It doesn't rarely happen, it almost always happens. It is a lengthly process to get by this which the support for the product describes, and even after going through it, it still doesn't always recognize the game and therefore you cannot use the provided codes with it.its a shame, because it is a cool product, and like I said, its obvious that the company has put in a lot of work to provide support for it. Unfortunately, at least in my experience, its more of a pain then its worth. Beware of this.