Instruct: Classify an Amazon review as either positive or negative.
Query: Great Idea - bad execution

I bought the product with anticipation of organizing my receipts and simplifying my life - I installed the product but could not get it to work. I called the help desk for help but they could not help me and escalated me to level 2 support, Level One Help Desk support can only help minimally and are very light with product and computer knowledge - level 2 support can only help you during business hours so I would need to take a day off to get someone to help me get it up and running - so if you want good product support - they need to do alot better!