Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Ghost does not work

Ghost did not work. Bought it specifically to use with my dvd writer HP200i. First time trying to backup a partition, it stopped with the third disk indicating error 36000. When you go to Symantecs web site you find this is a catch-all for "program does not work and we don't know why". They suggest you type in switches to start Ghost, BUT DOES NOT TELL YOU HOW YOU CAN TYPE THESE IN!!!. The program starts from windows XP and never gives you a chance to type any switchs that I could see.This is only one of 7 or 8 things they suggest you try, with the last being that you might have an incompatible network card. They do not warn you of this problem on the label, so if you but their product and you have such a card, you are shafted. This is not right.