Instruct: Classify the given Amazon review as either positive or negative.
Query: Product Fine, Delivery Service Rude

Amazon.com has subcontracted large product delivery duties to local "last-mile" shippers. They were uncooperative with respect to scheduling delivery (rigid time windows) and the driver would not place the product where my wife (who just had a baby by C-section) asked ("we only have to get it through the door, lady). Amazon was not responsive to my complaints about the scheduling difficulties and told me I could cancel the order but would have to pay shipping charges. I guess books are a little easier to ship. Next time CIRCUIT CITY OR BEST BUY.