Instruct: Classify the given review into positive or negative sentiment.
Query: Bad customer service Wont work in rural area's

I purchaced this weather radio for my sons christmas present, we set it up for our county and it would not alarm for any of the weather warnings we had for the three or four day's after christmas here in Michigan. I called the tech support and they confirmed all the settings were correctly inputed for our area and was told it would probably start working eventually!. I asked them what I needed to do to send it to them for a exchange and they paused and said "dont send it here, It will take months before you will see it back, Just send it back to amazon"They where rude on the phone, I was on hold for a long time and you could tell that they are having many problems with this unit. I did send it back to Amazon and promptly recieved my refund.