Instruct: Classify a given review as either positive or negative.
Query: Disappointed

This was given to me as a gift and I was very pleased at first and then I put in a classic movie and got no sound after the introduction. I at first thought it was the disc so I returned it and then got another. The same problem. I finally called customer service and was informed that they were aware of the "glitch" and that they had a problem with the chip no being able to read the way certain audio tracks are laid out. This problem should be fixed in the next year. I was not pleased, as how would I know which disc would play and which would not? I returned it to the local store and got another brand and now I am much happier.It does have a great carrying case though.