Instruct: Classify an Amazon review as either positive or negative.
Query: Multi Code Garage Receiver

Received the product on time but only worked for a distance of 2 feet and the transmitter had to be held at 90 degrees. Called the company and spent over 30 mins on hold waiting for customer service, before finally hanging up and entering the option for the warehouse where I spoke with someone to get an RMA. I sent the product back and had to chase up again to make sure they received it. I still have not received the replacement and have not received any responses to my emails. It has been a frustrating experience so far and I am ready to claim my money back but I am dreading the pocess now with amazon and AARemotes. This now has become a 5 week process. Nobody from the company returns any calls and you can never get through to their customer service. I cannot recommend the company.