Instruct: Classify the given review into positive or negative sentiment.
Query: bad customer service

first off wasnt brand new used no shrink wrapped no artwork only lettering no pic elisha cuthbrug disc plain no actual artwork want see refunded $2.98 without sending back failed meet my customer expecattaion demans som kind og promotional coupon add towards my account 40.00 higer bad serive send me wrong stuff no not returning it out the question not my major issue urs ashole