Instruct: Classify a given review into positive or negative sentiment.
Query: Failed in 10 days! Monster HORRIBLE CUSTOMER SERV!

First, I do not write reviews unless the product really ticks me off!! So Monster has pushed me to the limit here, so that I write how INCREDIBLE NEGATIVE their customer service is, and how their cables DO NOT WORK! Sure, I'm sure for some people it worked, and life is peachy. But think of this!! If it doesnt work, you will take a year to get a hold of someone [took me 4 calls] for them to be totally rude and just give you an address.My cable starting losing color in 10 days, and everything became yellowish. Thats right $60 to look at yellow movies and games. Pathetic. Now I have to mail it in, instead of them sending me a replacement first, then I mail it in. So for now they stole my money, DONT LET THEM STEAL YOURS!!!