Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Ineffective and poorly design

I have this steamer for a month and the head just melted and broke off front snooze protection. I can't return since it is three days over the return period. What am I going to do with a broken steamer? This is not a good product nor good customer service. I learned I need to read the negative review first and foremost on all purchase from now on.