Instruct: Classify a review as either positive or negative.
Query: Not Really Happy With New Combo

Having had the old type of single hot or cold packs with the original Toter, I was not very happy with the liquid type combo of hot/cold together. I like to keep my cold pack frozen for instant use and if I need it for hot it will have to be completely thawed before heating. Why did you change to the combo and do away with the individual cold and hot packs? I thought I was getting one of each when I ordered and instead was unpleasantly surprised by the two in one design. I will not purchase another as I'm rather dissatisfied with the liquid type pack as well as the combo aspect.