Instruct: Classify a review as either positive or negative.
Query: Honoring their quarantees

I would like to put out a "buyers beware" for anyone thinking about purchasing a surge protector/battery backup system. CyberPower a company out of Shakopee MN does not stand behind their replacement guarantee. We had purchased 2 of their battery/surge protector units. During an electrical storm one of them was hit. I heard it and it made a beep sound after. My computer, DSL server asnd monitor hhad to be replaced. I sent the old unit in to Cyberpower and they told me there was nothing wrong with it. That is a impossible. The computer tech validated what happened. When I phoned CyberPower the customer service rep did not even look up my name in the system or anything. I would strongly advise anyone who wants peace of mind using their protectors NOT to purchase one from this company.