Instruct: Classify the given Amazon review as either positive or negative.
Query: misrepresentation

I placed an order on Dec-10 and received a delivery estimate of Dec 14-17. As of today Dec-31 the Christmas gift still has not arrived. I have no merchant updates on the expected delivery date. I would not order from this merchant again nor recommend them to anyone else. I would give them a zero star rating if I could but this system does not allow for it.