Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: The book is fine- annoyed that Amazon sent a damaged copy- twice!

I am a Prime member and chose free 2-day shipping for this item. The first copy arrived badly bent (this is a large, thick paperback) and poorly packed for shipment. I exchanged it for a replacement. The second copy was also poorly packaged and damaged as a result. Frustrated, I returned the second copy for a refund.This is a great knitting reference book but I finally gave up on getting it from Amazon directly. This is a book to add to a knitting reference book collection and there is a no excuse for it to have been damaged in transit.I realize this is not a product review per se but there is really no way to directly complain to Amazon about this. Free shipping for Prime members should NOT mean shoddy packaging.