Instruct: Classify a review into positive or negative sentiment.
Query: damaged goods

i got the vac in damaged packaging - starter button at first did not work, but then started and wouldn't go off for 20 plus minutes. Then when it finally shut off, it wouldn't start again. Contacted Proctor and Gamble toll-free and they sent me a coupon for the vac to get a new one free - tried to find it but the local Wal-mart hasn't got this type of Swiffer product in yet.So far i am totally disgusted. And the last 2 books i ordered via Amazon never arived either - i got the A-Z credit on both i believe. But what's the point of ordering stuff here if i have to reorder it elsewhere? i think Amazon really needs to do more homework on some of the businesses selling by them of late, as before these last 3 transactions with various sellers, i've never had a problem.it seems Amazon is really going down the tubes and i hesitate to order from them again.