Instruct: Classify an Amazon review as either positive or negative.
Query: Very bad customer service, even after sending the defected product

Very bad customer service, even after sending the defected product. I got the semi-defective product; after calling to the vendor's customer care, they behaved badly, and said if I will send the product back I have to pay for the shipping (with insurance), and even though they will not replace the product. It shows, first send the defective product and then instead of apologizing for sending the bad product, behave bad with the customer.sandeep