Instruct: Classify the given review as either positive or negative.
Query: Too Hard

I bought this a month ago. It says it can only be used with a very soft pillow and encourages you to use a down pillow. The down goes flat and then yuor neck is on this hard roll. When I roll over my ear hits into this roll and I wake up with an ear ache. There has got to be a better way. I also bought Treat Your Own Back a month ago. I've seen no improvement.