Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Bad product and horrible customer service

I purchased two Zen Micro units last year. My wife uses hers every day, while I only use mine once in a while. Six months in, the LCD screen on mine went and I had to pay $30 to have Creative fix it even though it was under warranty. Now, just a year later, mine has a hardware problem and my wife's is barely working. I called customer support, but because it is just after warranty, there is nothing they can do.I thought this unit was a good buy, but I see that you get what you pay for.