Instruct: Classify the given Amazon review as either positive or negative.
Query: good at first, broke too soon

The iron was great at first, did a wonderful job, and saved alot of time. But then it broke, steam wouldn't come out and the handle became too hot to hold. We repaired it ourselves and found that the internal steam hose had broken. It worked for a short while but quickly broke again after about 3 uses. Reaching ANYONE at the Euro-pro company for help was frustratingly impossible, and their available parts and services were not sufficient to help with my problem. I would never buy ANY product from Euro-pro ever again. Customer service is extremely poor.