Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: bowl beautiful, arrived badly scratched

I love using these bowls as corporate gifts and purchased this one, the large bowl, and the vase in May. While they arrived intact, they were very dusty, the boxes they came in were crushed and not useable to include in the gifting and the interior was badly scratched. They almost seemed used, not new. I have them engraved on the rim and had to pay extra for them to be buffed clean of scratches.