Instruct: Classify a given review into positive or negative sentiment.
Query: Item arrived used, not new

This item does help with keeping small and large paperback books open and stable, and it is particularly useful for paperback cookbooks. Because the product does what it says, I gave it two stars. I ordered this product 'new'. Unfortunately, when the item arrived to my house, the packaging had already been opened, and the clip was clearly used multiple times. The protective coating was absent from the two bottom prongs as well as from the top arch which touches the edges of the pages. The entire reason I went with this more expensive clip was because reviews suggest that the protective coating is necessary to prevent page tearing. I recommend the product, but not buying it from this particular seller.