Instruct: Classify a given Amazon review as either positive or negative.
Query: Not completely impressed with customer care

Remington has always been a good household name and while this was my first attempt at a personal groomer - I can't say I would recommend this one.The adjustable combs are cheap and were broken within a couple uses - just by putting them on they were weakend. The shaver tends to pull longer hairs before it cuts. And trying to purchase replacement parts (like the cheap combs) is almost impossible. I've searched the web and stores and can't find anyone who sells just accessories for this groomer.Even after e-mailing Remington to ask where I can get replacements, they never responded. Lack of customer service and cheaply made and hard to find accessories would definitely not warrant purchasing this item!! Don't waste your time or money - go with a Norelco!