Instruct: Classify an Amazon review as either positive or negative.
Query: If you're in business, you must have this book

This is not just another techie book. This is a wonderful amalgamation of marketing, technology and business wrapped in an easy-to-read "how-to" book.Capturing Customers.com is filled with so many good ideas that I was kicking myself for the opportunities I had been missing. Now, armed with these lessons, I'm already making meaningful changes in my business. I'm so glad I picked up this book and only hope my competition doesn't.