Instruct: Classify a given Amazon review as either positive or negative.
Query: The worst support service in the industry

If I could give this company a 0 star rating I would. They are in Australia which means they take days and days to answer questions and when they do answer they simply do not hear a word you say (yeah, I found an 800-number) or write. Horrible! And the product is impossible to install. Even new out of the box with the correct activtion number, it doesn't work. I had to have it installed from Australia, for heaven's sake. FIND SOMETHING ELSE TO BUY.