Instruct: Classify a given review as either positive or negative.
Query: Defective out of the box

I just returned my Navman 3450 because it was defective out of the box. I strictly followed their instructions and sat happily outside for about 45 mins. as the Navman waited for GPS, which of course never happened. So I called Navman Support and they e-mailed a small program to me that was suppose to resolve the problem. Question number 1, why is there a separate fix program available - why not fix the problem within the installation software? Anyway...I installed the fix and received a communications error. After another call to Navman, they determine the unit was defective. Having it in my possession for all of 24 hours and the best Navman could offer was a RMA # and a promise to repair the defective unit. I thought they might just send me a new one while I shipped the defective one back to them. No such luck. So I don't trust Navman reliability, support, or service. I think I'll try the Garmin iQUE.