Instruct: Classify an Amazon review as either positive or negative.
Query: Love the Keurig System - Quality Problems with this Brewer

I have been using Keurig K-Cups for 6 years. Absolutely love the "system". We have a total of 8 machines between home, cabin, and office. When the oldest machine went out after 6 years, we purchase another B60 from amazon. The unit just didn't work right. Keurigs customer support was terrible. We are talking about coffee. My wife is not fun without coffee. Being a Prime Member, I ordered another machine to replace the defective one. Either we would figure out how to get the customer service or we would just scrap in.The second unit is worse than the first. Now I have two defective machines. Keurig won't give a response to warranty. The first is past the return period from Amazon.I'm not going to switch from Keurig, but please up your quality and/or service.