Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: CAUTION!!! CAUTION!!!

I've been a Quicken user since 1993 and have purchased and upgrade every year. This year I upgraded to 2004 in October and everything was fine until 1/1/2004, where the program fails to open my file and just hangs there not responding. But if I back date my computer to 12/31/2003 it opens just fine. I spent some time with the chat support and they told me that I will have to use Quicken's disaster recovery service, $200.00 and 10 days-yea right. It's too bad because since I upgraded I spent about 40 hours entering in Budget and Plan data which will now have to be reentered. My only hope is to use my backup and go to 2003 and take a good look at going to Money. Intuit really screwed this one up and their support has been even worse.