Instruct: Classify a given Amazon review as either positive or negative.
Query: Not Compatible with QuickBooks as Claimed.

My company purchased CountIt in the summer of 2007. Six months later, we have been unable to upload our inventory data to QuickBooks, a feature claimed to be available by Wasp. In our case, we use an inventory description field in QuickBooks that is approximately 20 characters in size. CountIt will only allow approximately 9 characters. Wasp's original response to our complaint was to tell us to truncate our product descriptions. That change is not possible. Since then, we have been on a 4 month trail of tears in which Wasp supplies us with a failed patch; we notify them of the failure; and then three weeks later, they send us another failed patch. Clearly, the product is not compatible with QB as claimed. And, in general, the customer service has been slow and unreliable.