Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Took some time but got it to work

The first one I bought I could not get it to work. I called tech support, who sounded like he was the owner, was unable to help. He offered to send me a replacement even though I bought it from another retailer. It arrived and again, I was having problems. I called him and we were able to get it to work. I am happy with the quality.After reading the other reviews, I can understand their frustrations. The Tech Support guy was a bit arrogant so I had to suck up to him as I needed his product to work. Not acceptable but he has the only product (for now)on the market.For photos it is excellent. For text, such as emails, it is better than I expected (low expectations) but it is not like having a 65" monitor.Bottomline, it works but plan on calling tech support (and yes you have to be in front of the product & TV. Duh!) and plan on sucking up to him. If you want a plug and play, forget this product.