Instruct: Classify the given Amazon review as either positive or negative.
Query: Poor Photos!

The photos on the Amazon site were such poor quality, that they completely misled me about this product. When I then went to the original seller's website (which I was only able to do after receiving the brackets with the seller return information on the box), I saw a much clearer picture, and if I had seen this on Amazon's site, I wouldn't have purchased these at all. I hope other photos on Amazon's site are better than this. Since Amazon doesn't tell you who the seller is for many items, I suggest buyers be wary about this issue.I had to lug a very heavy large box to a UPS store to send it back. I will say that the seller was excellent about their part in this - they responded quickly about how I could return the brackets, and they paid the full cost for shipping in both directions, issued me a prompt refund and sent me a receipt for the refund too.