Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Nightmare experience

They canceled my and (1000s of other orders) on the Eve of Valentine's Day because the price was wrong. Then, the kicker, I get (no lie) 597 emails from them notifying me of the cancellation. There IT department copied everyone on everyone else's order. So, I see everyones email address and order number; not to mention, it filled my email box quota so I couldn't get any other legit email. Our email server also got heavily taxed.After all that their response was, that if I order again, then send them an email, they will credit me shipping. Wow! a nice deal from them, regular price on the flowers, with free shipping.I buy a lot online and this was the worst experience of my online shopping life. Use a competitor company!