Instruct: Classify a given Amazon review as either positive or negative.
Query: Horrible

They may have fixed all of the problems they were having with the player but I doubt they fixed their horrible tech support. Even if rio did finally fix the problems I would never buy anyhting from a company that realeases something so dysfunctional. I had all the same problems everyone else had. The player would only work for about 3 minutes at a time and in the end it stopped turning on all together. I sent it back once and they sent me one with the exact same problems. I told them the new one didn't work, wrote them two emails, and they never responded. It was a complete waste of money not to mention all the time I spent recallibrating that stupid battery. I just got the intel pocket concert and I love it. It works great, I would spend the extra [money] for a product that is really going to work.