Instruct: Classify a given review as either positive or negative.
Query: Bad Product

While the size and design are very innovative, the functionality is non-existant. The waste of money will not play ANY LEGALLY OWNED music downloads. I tried several different file types, but the only files that will work are some old MP3s that I had before Napster was declared illegal. This thing is a joke and the info on their website is not helpful. They do not answer the phone or answer email. I have been RIPPED OFF!!!