Instruct: Classify a given review into positive or negative sentiment.
Query: Good remote.... while it lasted.

Just two years of regular use, never dropped, it actually still looks brand new, but the volume keys and the keys on the right side of the screen became unresponsive. The springs in the charging base are loose and it charges randomly. I was planning to use the AMEX extended warranty but amex requires an estimate from a repair shop. Repairs shops do not exist anymore, I contacted Logitech, they just sent me an email saying the remote was beyond of getting fixed; Amex only accepts written estimates.I FOUND THE FIX: [...]