Instruct: Classify a review as either positive or negative.
Query: Mismatched Info

for some reason, the product ordered did not work in the HP model I have. After waiting weeks for delivery, I cannot remember the exact process for getting the memory configured, but I know how critical it is to provide the correct model number, etc., so I'm highly disappointed. Also, the number on the item itself doesn't match the number on the box or the number ordered. Further, Amazon reports a 24-7 technical service number for Viking. Try calling it a reasonable time, like Saturday morning around 11:00, and they will tell you they are a M-F 9-5 outfit. Further, 3 attempts to cancel the remaining portion of the order have done nothing but bounce me back to the wrong screens.