Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: never able to use

When I ordered the product, I kept putting on my order for a medium size. When the final paperwork was sent for delivery, it said it was being shipped and it was a small. A small was sent, instead of a med., thereforewe could not use the product. If you can take care of this matter, with a return ticket for the small one, we would appreciate it.