Instruct: Classify the given Amazon review as either positive or negative.
Query: 3 orders/3 broken tools

I have a terrible experience ordering the mortising machine. The first order arrived with the housing unit cracked. I was resent a 2nd machine and that was also cracked in the housing unit. Figuring 3 times is a charm, I anxiously awaited delivery of the 3rd attempt to send me the Mortising Machine. I was NOT rewarded - the third shipment had pieces of cracked housig and was worse then the prior 2 shipments. I returned the product AGAIN and said thanx but no thanx I don't want to try for a fourth time. No effort was made by Amazon to say sorry or obtain a completely whole Mortising machine. Very disappointed.