Instruct: Classify a review as either positive or negative.
Query: Disappointed

Metropolitan's Oatmeal Raisin cookies at the bakery in Philly may be great, but the recipe in the book is atrociously sweet. I sent an email to the bakery and the publisher about the problem. At least the publisher answered and said that they'd get back to me. After four months and two follow-ups, I'm still waiting for a reply. Considering the attitude, I can't trust the other recipes enough to even try them.