Instruct: Classify a given Amazon review as either positive or negative.
Query: Poor performance, poor service

Since I have had the product, almost all the features have slowly failed to perform. I have lost the "touch" function of the player. Every computer I have tried to connect to has stopped recognizing the player and it is impossible to play video. What is most frustrating is that on three seperate occassions I have contacted the Archos service center with no response.