Instruct: Classify the given review into positive or negative sentiment.
Query: I bought a broken one and I have to pay postage to return it

the pulsator does not work, though the machine can spin when turn the wash choice dial clockwise further. in addition, the water keep coming in the tub, that mean I can choose only one water level: overflow. besides, the bottom keep leaking for the reason I can never find out.Please note: this was the first time I used this machine. It seems I was mailed a broken one.And when I called Haier America customer service, they admitted my brand new washer was broken, but I have to pay postage to return it! Can you image it!!!