Instruct: Classify a given Amazon review as either positive or negative.
Query: Two Shipping Failures

I would love to try this induction cooktop, but I can't seem to get one delivered in useable condition. The first one I ordered arrived with the glass top broken near a corner. I returned it and asked for a refund. I ordered a second time thinking, "What are the odds I would receive TWO broken cooktops?" The odds are 100%. The second cooktop was also broken. The manufacturers box was simply put into a cardboard shipping box with ONE sheet of kraft paper to "cushion" it. That is totally inadequate. The cooktop is GLASS. After reading all the reviews, I can see that I am not the only customer to receive damaged goods.