Instruct: Classify the given review into positive or negative sentiment.
Query: Bad Product Bad Company

Monkey flies MAYBE five feet...does not always make screeching noise...tried to get refund/credit and return item but was told on phone with HandHeldItems that they would only credit my account if I would CHANGE MY POOR REVIEW on their website. I am currently disputing the charge through my credit card company. Oh, yeah, it took them 3 weeks to contact me in response to my emails about returning these items for a refund. Hows that for bad business tactics?