Instruct: Classify a given review as either positive or negative.
Query: Great saw, poor service

I've been shopping at Amazon for a few years now and have been very satisfied with my purchases until today when I received my order. I paid for a new saw and I received an obviously used ( scratches everywhere, missing accessory, missing registration card). I understand that Amazon receives many return items then repack to sell, but I don't think its fair for me as a buyer to receive a less than a complete unit. I wonder about a nail gun I just ordered as to what condition it will be upon arrival? From now on I will get anything other than books and CDs from local hardware stores. Otherwise the tiger saw appeared to be a great product.