Instruct: Classify a review as either positive or negative.
Query: Horrible Support - Decent Product but support really SUX

The product is good and works pretty much as advertised. My problem is with their support. I had the problem for only a few months and it developed a problem where the MIC does not work any more. Nobody can hear me when I am talking.I opened a support case through Parrot's fancy website that makes you think something will happen quickly but it is a week now and I haven't heard back from Parrot Support at all. Even after putting in multiple notes and raising the urgency of the case to Critical.Everyone has some problems with their product and I can live with that. The big test is how the company responds to and addresses these problems. Parrot has rated an F. Big FAILURE in support rating.Look at other similar products if you can.