Instruct: Classify the given Amazon review as either positive or negative.
Query: Very poor service

Bought the floor lamp three years ago. Should have read the policy more closely. I have to return the product at my expense. I have to find a box to fit this very large lamp. The burden is on me. It is there in black and white, their policy. But I didn't expect to have a problem with a lamp....after all we have lamps that are 30 years old and no problems. Do I like the lamp..yes. Do I like the service...no. Full Spectrum Solutions could do better than this.