Instruct: Classify the given Amazon review as either positive or negative.
Query: Took 3 months to return broken lamp

This lamp was received broken. It was a huge ordeal to return it. I called and sent emails several times just to get the proper return number and label. Did not receive a replacement. More calls/emails. Assurances that the replacement would come soon. Then they stopped replying at all. Next I had to go through emails, filling out forms etc. with Amazon in order to get a refund. The whole process took 3 months and a lot of effort. DO NOT ORDER FROM THIS COMPANY!