Instruct: Classify a given Amazon review as either positive or negative.
Query: Useless Puller

I purchased this puller for its intended purpose and it not only failed but immediately broke with very little pressure being applied. I notified the company and was told the manufacturer had discontinued the product but they contacted the manufacturer for me and they immediately sent me a replacement puller at no charge from remaining stock. I thought this was a great gesture. After waiting for a few days the new puller arrived. Let me preface this by saying I have used a similar puller on Pitman arms on smaller vehicles many times. I attempted to use the replacement puller the on the arm again and the claw snapped off immediately with very little pressure being applied. The claw broke in the exact same spot as the first puller I used. I would not recommend this product.