Instruct: Classify a review into positive or negative sentiment.
Query: Didn't last long

Don't waste your time on this tea maker. I bought this for my husband last year and it worked well for the first 6 months then the issues started popping up. You push the button and runs a little and then cuts out and you have to push the button again. It is so bad now that you have to sit next to it and press the button every few seconds so obviously it is unusable at this point. I may have given this a higher rating since it worked for around 6 months before it began doing this except for the customer support. I contacted the company and told them of the issue. They said they would send me a replacement but that I needed to pay shipping which would have been a 3rd of the original cost. Since this was a defect and everything was still under warranty and I still had all my original purchase records it seems logical that they should have covered it completely. Oh and the funniest part is they wanted me to cut the cord off of mine and send them a picture of it.