Instruct: Classify a given Amazon review as either positive or negative.
Query: Capresso 560 grinder

This is a great product. I am more than satisfied with the grind quality of the beans. It has a wide range of settings from espresso grind to a coarse grind for my French press. I've owned this unit for nearly a year and had to replace the bean holder. I snapped off one of the tabs by using a little too much force. But, the replacement parts are very reasonably priced as I found out. Check out the prices on their web site. I must comment on the excellent customer service I received from Capresso. I called customer service looking for a replacement for a timing knob on the unit. They asked me when and where did I purchase the unit. I told them I got it from Amazon a little less than a year ago. I was told that the unit was still under warranty. They sent me a UPS prepaid shipping label. Off it went and in a couple of weeks I got my grinder back. They have excellent customer service and I was very, very satisfied with them and their product.