Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Battery Problems Galore !!

I purchased two of this series phones from Circuit City in Salisbury, Maryland approximately six months ago. The phones will not hold a charge and they know it !! After several weeks of phone calls and Emails I finally had a tech person on the phone that would not give me a run around and admitted they were having problems with this phone. I was even referred by the Panasonic service site to contact a dealer thousands of miles away and after much frustration they could not solve the battery problem. I was told there was a kit that had to be installed by me to take care the problem. They could not supply it or the new Battery and did not know when it would be available... Forget It !! and Panasonic !!