Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Downloading info to Elmo

I installed the software, plugged in Elmo, my Windows XP laptop would report a USB error and the software could not download the info the Elmo saying that Elmo was not connected. Long story short: REPLACE THE BATTERIES, DO NOT USE THE BATTERIRES THAT COME PRE-INSTALLED FROM THE FACTORY. After replacing the batteries, the software was able to download to Elmo, and all is well! "Elmo knows my name" is a cool dude...