Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: If only it worked.....

At first loved the coffeemaker--sleek style, easy to use. At first.BUT .....one morning I hit the 'on' switch and went outside to pick up the paper. Returning to pour a nice hot cup of coffee, I discovered that the filter basket had come 'unlatched' and now I had hot water all over the counter, the floor, the walls....with damp coffeegrounds spilled everywhere for even more fun.So far, Braun has not sent the new replacement filter basket they promised. And I guess it's too late to return it. I'm off to call them again....it'll only take an hour or so.....Quick take: if this thing worked as good as it looks, we'd be sitting in gravy! Instead, we're sitting in hot water. So is Braun.