Instruct: Classify a review as either positive or negative.
Query: Don't buy Rival Crock Pots!

I had my Rival Crock Pot for only 5 years. The handle on the lid broke because where the screw goes in, the plastic had melted. When I tried to contact customer service to get a new lid, they told me the only thing I could do was buy a whole new unit. Thanks for nothing Rival! I will NOT buy your products again!