Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Recurring "paper jam" without paper!

I bought this to replace another HP all in one product that served me well. First printer showed up with ink cartridges in place - I should have been suspicious. During setup, before any paper was inserted, I kept getting a "paper jam" error instructing me to remove the rear duplexer. After dozens of tries and a call to HP, it was determined that the printer indeed had a "hardware problem". Printer was swapped out the next day. I have now spent another hour trying to set up the darn(!) thing & I am receiving the same error. Really, can it be me? Now I see that other reviewers had the same exact problem. Even if I can resolve it, it's going back. I don't need a high-maintenance office product that is going to fail when I need it most. So disappointing!