Instruct: Classify the given review as either positive or negative.
Query: Arrived Defective

Our new Toshiba HDTV arrived defective. We were able to get it to turn on only 2 out of the first 50 times. We called the Toshiba tech. dept. and the procedures they ran us through were unsuccessful. They told me I'd have to call their regional service center which I did. They were nearly 2 hours from our remote location and said we'd have to bring it in for repair. We're returning the TV and a new one is on the way.