Instruct: Classify a given review as either positive or negative.
Query: Severe disapointment

My mother called me 2 weeks ago and said that these boots were the only thing she wanted for Christmas, so of course I ordered them right away. I just got them today and opened the box to find a pair of extremely filthy boots. There are stains and there's dirt embeded in the paint on the boot. They are scuffed and completely COVERED in dust. The little buckles are scratched and rusty. So I called to start the return process to find that I have to pay $8 to return them, $8 to get a new pair - and I won't get them til well after Christmas. I am so upset and cannot believe that this Christmas I will either be giving my mom something covered in dirt and obviously used - or nothing at all. I am so dissapointed in Amazon as well, as they will do nothing to help me. The only reason I'm giving the boots one star is that amazon won't let me give zero.