Instruct: Classify an Amazon review as either positive or negative.
Query: Lolly molds were good, but the Company was awful to deal with

After sending me 2 incorrect chocolate molds, and them failing to provide a customer service contact number, I had to report them to my credit card company. I received this mold long after my child's 4th birthday party, so it was useless after the fact, but we made chocolate pops at another time. It was a disappointing and frustrating experience with this company!