Instruct: Classify a given review as either positive or negative.
Query: Sent Cheaper version than what I was told I purchased

They said I was purchasing the Deluxe costume but they sent the ordinary childs penguin costume. The deluxe should go all the way down to the ankles but the one I got was the regular, cheaper version that only goes down to the knees so you need pants to finish out the costume. It I complained via email and got a response that they will refund me for the costume. At least they are making good and refunding me for the item I purchased since they say they can't replace the costume with the deluxe one. I am still disappointed as I wanted the deluxe costume but this is at least a gesture to help fix the problem. Since they made good on the refund I am happy with their service and will have no problem doing business with them in the future.