Instruct: Classify a given review as either positive or negative.
Query: Still amazed by the condition of this item

This bag arrived is such horrific condition. It was folded onto itself and was stuck together. My purchase was in December, so it couldn't have been from the heat. The outside leather had scratched on it and looked completely warped and worn. Was it left in the rain at some point? Also, the metal loops on the strap were covered in rust. I was extremely disappointed. This was supposed to be a holiday gift.