Instruct: Classify a given Amazon review as either positive or negative.
Query: BEWARE ... of this seller

The clear collar with the black trim and the 2 plastic snaps is a great collar. I bought them before and they worked great. I needed a replacement so I saw this and bought 2 because my old ones were kind of worn out. But, when I got them, they looked COMPLETELY different from the descriptive photo (the clear color with the black trim and 2 plastic snaps). What I got was a new-designed collar with 3 velcro closures instead of the secure snap closures. Also, the edges do not have the black trim that give it structure so it's easily bendable / crackable. You can see a photo of the product I actually received at Kong's website at: [...].Also, this seller, The Paws DOES NOT respond to any customer emails or returns. They turn a deaf ear. I had to contact Amazon to start their A-to-Z Guarantee policy on this seller. If you get the exact item you ordered from this seller, then I think it's OK but when things don't match-up, don't expect this seller to fix it. Beware ...