Instruct: Classify a given review as either positive or negative.
Query: Seems like it would have been great if it hadn't broken on the first day

I purchased this item as a replacement for an older, broken Remington epilator that I really liked. I thought this would be even better, with the cordless option and two speeds. I used it once with no problems. The next time I tried to use it, the battery was almost dead (it had been plugged in and charging all day). When I plugged it in, it would not turn on. I had to unplug the charging cable in order for the epilator to work at all, and when plugged in, the charging indicator light didn't go on, and it did not charge. I did not receive a packing slip or receipt with my order, so I emailed the company and asked how to return or replace it, and they never responded. I imagine this item would have been great if it had not been defective, but now I'm stuck with it and I wasted $50.