Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: F- rating of Co. support But the EGO is really cool

Actually I LOVE the e-go, It's the company support that is lacking. I read the negative reviews and can totally understand. My ego came under supplied but I did the math and figured if I bought a 2nd the cost of the flash alone would be equal. In doing so I have recieved all that I should have. I did notice one of the very favorable reviews here has the same name of person who responded to my negitive feed back before I think people should know they're review from MICHEAL PITCHER was from the VICE PRESIDENT of the i2GO company he gave me numerouse phone nos. however will not respond via e-mail...and I will not call as the item is only available on line so should the comunication line be.