Instruct: Classify a given review as either positive or negative.
Query: Good product comes up short

An otherwise good product that has anapparent quality/engineering flaw.The timers for this product are useless.I have had two of these grills and the timers on each itemfailed on the VERY FIRST USE>the dials were not forced, just inferior quality.Of course, you are not suppliedwith a customer service number to call for repair.Thanks George!