Instruct: Classify a given Amazon review as either positive or negative.
Query: Don't expect to get parts

We purchased two of these fans to use on the patio of our summer home. The first time we used them someone tripped on the misting hose (even though I thought I was careful to keep them out of the way) and broke all the plastic snaps that holds the misting kit to the fan. I called Holmes customer service and was told they had no replacement misting kits for the fan and had no idea when any might be available. It seems very poor service to not have in stock a part that obviously breaks easily and at a time of heavy use. I tried bonding glue and that did not work. My next repair approach will be to try to secure it to the fan with fishing line or dental floss. Also, you really cannot use the fan wearing normal clothes unless you are prepared to get wet.