Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Dealing with a problem

Item ordered 13 August. Received email with instructions 14 Aug. I was lazy and did nothing about it. Received email 17 Aug saying Amazon would cancel the order if nothing was done quickly. On 18 Aug I received another request and a second email with an acknowledgement of my reply with my address. I received the item, but it was broken in shipping. It looked like the USPS man had stepped on the padded mailer (there was a large black foot print on it). I contacted the seller on 25 Aug and that same day they said they'd send a replacement. I received it intact 8 Sept. They were courteous and prompt in all my dealings with them. They could probably use a better quality of mailer, however.