Instruct: Classify a given review into positive or negative sentiment.
Query: Goes bad

This is just to add my experience to those of others who have bought this unit and had it stop working. I bought mine about 18 months ago, so I've had a lot of fun with it, and it has performed great. Last night I put in a normal commercial release DVD. The player attempted to load for much longer than normal, then said "error" on the display, and the TV screen said "bad disc". I tried several different DVD's that were working fine previously, same results for all, so it's the player. The owners manual says not to use any cleaning discs, but I've ordered a Philips DVD lens cleaning disc to try. The Philips USA support website is less than helpful. It's irritating, and reads as though nobody ever had this problem before, such that the only solutions offered are "clean your disc" or "you are attempting to play a wrong region disc", so forth.