Instruct: Classify the given review into positive or negative sentiment.
Query: The item i never recieved

After patiently waitng the entire month for the camera to come by 10 /20/2009 and 10/20 coming and going with no item in my mail I have really become apprehensive about further buys online.I emailed the seller twice and never recieved a responce from them.and amazon's complaint page is difficult to navigate or non exhistant. can someone offer any suggestions as to how to resolve this non delivery of my item ,.FHoward