Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Thomson Shell Set.....Buy at Store

....like so many reviews, one of my three sets arrived with a broken cup. The set was packaged beautifully by Beall's ...whom I purchased these fronm. So, possibly, they received the set from the manufacturer with the broken cup. I did try to contact Beall's through the proper follow up email, identified my issue and NEVER heard back, not a word. For the money, and because we purchased two other sets and had plenty of cups, we didn't pursue a remedy. But, shame on Beall's for their non-response. If we had it to do over, we'd simply go to one of their stores, next time we were in Florida/Georgia.