Instruct: Classify an Amazon review as either positive or negative.
Query: Poor quality product, poor quality customer service.

I bought this in December of '05 and it died in February of '06. It also cost me $700.00 to get all the information I stored on it retrieved. I was told it was a hardware problem, I was told the retrieval service was familiar with problems with this model, I was told I could get a replacement (by Sandisk). I told Sandisk to save it for someone who has the $$$$ to retrieve their info...again. I'm going to vote this one a no go.