Instruct: Classify the given review as either positive or negative.
Query: Horrible Product and Customer Service AWeful!!!!

When I purchased Scooba, I expected nothing but the same great experience I had with the Roomba products I have used over the course of this year. I have been extremely disappointed with Scooba's incredibly touchy behavior. The tolerance for error when mixing the cleaning product with water to fill Scooba is absolutely horrible. I am successful getting Scooba to actually clean my floors maybe 10% of the time most of the time it just dumps dirty water on my floors. I plan on taking this to the better business bereau because It now just sits in the closet, as I would rather clean my floors on my hands and knees than deal with the frustration of Scooba's error messages over and over and over.