Instruct: Classify the given review as either positive or negative.
Query: Parts Missing & DeLonghi No Help

After ordering 2 HR715's with missing legs, missing owners manuals, and missing warranty cards I have given up. I contacted DeLonghi Customer Service and they advised the product was 'new' and parts were not available, "sorry". Needless to say, I am looking for a heater other than DeLonghi.