Instruct: Classify a given Amazon review as either positive or negative.
Query: Shipping issues and nonexistent customer service!

BUYER BEWARE!I had stems arrive broken for one of the glasses in this set, and Amazon (thus far) has refused to replace the item. The stems that arrived intact were beautiful. But the failure of Amazon to provide replacements should be taken as a warning by all potential buyers.The item was shipped without any interior packing at all, and minimal exterior packing. As a longtime, loyal Amazon customer, I am severely disappointed in the company and their lack of customer service.