Instruct: Classify the given review into positive or negative sentiment.
Query: shocked and saddened

I really needed these plugs so my daughter would be able to borrow my flute for her upcoming performances while her flute is being repaired. Unfortunately, the photo IS FALSE ADVERTISING!!! Be aware that you will NOT RECEIVE THE PLUGS PICTURED HERE. The plugs I received fell right through the holes. I am surprised because I have ordered several items from Musician's Friend and have never had a problem before.