Instruct: Classify a given Amazon review as either positive or negative.
Query: waterpic customer care and bad products

The product works good when its new, good product, but when its 2 or 3 tears old and theunit starts to leak then the customer service doesn't want to help you what so ever. theyjust want you to buy more parts for the product, its like it has a built in breakage factor,I had 2 units and the same thing happened to both of them, the first one was getting older soI opted to buy a new unit, the second will get pitched and thats it for me and waterpic junk.