Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Directv Plus DVR

This is absolutely the most inefficient and frustrating piece of electronic equipment that I have ever owned. Any comparison between this and TiVo is pure "BULL". Directv's technical staff to every question is to "punch the Red reset button" and hope that it solves the problem and if that doesn't work disconnect the power and allow the unit to reset completely. I had a TiVo for years with little problem. When I received the NEW improved Directv model, it did not work and was replaced, was charged $55 for replacement which was credit some time after Directv received.WHEN BACK TO MY OLD OUT OF DATE TIVO.....IF YOU WANT A UNHAPPY EXPERIENCE, TRY ONE!