Instruct: Classify a review into positive or negative sentiment.
Query: WHAT A TERRIBLE EXPERIENCE!!

I got a MyBook Essential Edition as a gift from a friend. It was a DUD. The computer would not recognise it and so I followed all the instructions on the website and in the user manual. As a last resort, I called customer service. They verified that it was a DUD and told me that they could send me a replacement if I give them a credit card number to hold while I return the DUD. Because I only had a debit card, they said that would work just fine BUT they would DEDUCT the cost of the REPLACEMENT drive from my card until the DUD arrived there.An absolute ripoff!! I have spent the whole day crying over this STUPID HARD DRIVE and I will definately NEVER deal with WESTERN DIGITAL again! Their product AND their service STINK!