Instruct: Classify a review into positive or negative sentiment.
Query: A machine not usable and customer service is not helping

I have not been able to use my Breadman Ultimate Breadmaker as the paddle shipped was a incorrect, unfit part. I worked with the Salton customer service (Jeff C.) and he verified my Amazon receipt and promised to order a replacement part on 9/15. However, I didn't get any response to my follow-up since. It has been a very frustrating experience and I feel perhaps other people can use this precaution. 1) The fact that the manual cover page has instructions for customer with incorrect parts could be an indication that this happens quite often. To me, it tells me that the Breadman products may have a serious production problem, parts are often mispackaged. 2) Customer service level is not acceptable.It is a shame that this is supposed to be an excellent machine. I wrote to customer service asking for a return label to return the machine, and it has gotten no response either.