Instruct: Classify the given review as either positive or negative.
Query: Bad Warranty, Great Shredder

I bought this exact shredder a few years ago. It makes the smallest pieces of all the shredders out there back then and today. Unfortunately it is not the most heavy duty shredder and unfortunately one of the metal pieces broke. I called up Fellowes warranty department and was denied. I called to speak to someone else and was denied. They want me to send back the shredder which would cost me a lot and they may or may not replace. They told me that most of the time, they find it "Is not under warranty." I am thinking about getting the one at Costco, even though the one at Costco does not cut as small.