Instruct: Classify the given review into positive or negative sentiment.
Query: Not what I expected

I was excited to find this product because it was exactly what I had been looking for. My husband installed it for me, and when I tried to extend the arm, the whole bracket moved because the mounting bracket bolts are too long for the nut to securely anchor the product. OK, so nothing a few washer can't fix, although it is a hassle to have to take it off again and search for suitable washers to fix an engineering problem with the product. So, that fixed I try again. First to take off the factory stickers and clean the mirror. Well, under one of the stickers is a LARGE, DEEP scratch in the mirror. Too frustrated now to take the thing down to ship back, I will leave it up but am very dissatisfied with the purchase. I only gave it two stars because it IS what I wanted. Just not the quality I expected.