Instruct: Classify an Amazon review as either positive or negative.
Query: Hard to get satisfactory customer help

So far the DVD player is working fine and the attachment to seat is great.Have only used it on two long car trips. Wanted to get a battery for it so she could watch it out of the car but am really having a difficult time doing so. They say it's available but have had no luck getting them to tell me how to get one. Customer service for this item has been less than satisfactory and I would never buy another nextar product.