Instruct: Classify a given Amazon review as either positive or negative.
Query: Never Received Exchanged Item

after inspecting the measurements provided by this seller for baby shoe sizes i then measured my child's foot and based on those measurements, purchased the size indicated by the seller.upon receiving the shoes, i noticed immediately that the shoes were over an inch too large and then remeasured my child's foot and re-compared it to their size chart. their size chart is off.as a result, i returned the shoes because they simply did not fit. i was then sent one email confirming my desire to return and eventually one email that that my return had been received. i have not yet received the exchanged item i have requested.i do not recommend this seller. they do not know how to process returns and/or exchanges. nor do they know how to issue refunds.