Instruct: Classify the given Amazon review as either positive or negative.
Query: poor reliability

I had a power supply go bad but you can't just get a power supply, you have to buy the whole system or a handset and charger (if you can find one). Now all we get is static, I'm switching to the router so I can use a real phone. It's a little disappointing because I like Vtech. Biggest issue with me is you can't get any help from Vtech because it's a Vonage product and Vonage acts like they have no idea what to do about it. I would not buy this product again.