Instruct: Classify the given review into positive or negative sentiment.
Query: Distinctive Ring doesn't work

I bought this fax machine today and set in up according to instructions. I have a phone number set up with distinctive ring on a line I share between both voice and fax calls. Unfortunately, the fax will not answer the distinctive ring. It is the most common ring pattern and the programming is correct, but it still doesn't work.When I called Brother's Technical Support, they explained that distinctive ring will not work if the phone line is longer than the 4.5 foot cord they supplied. In fact they require that you use their phone cord. This seems bogus in view of the fact that my old Canon faxphone worked fine with distinctive ring for the last three years. When I hooked up the 2800 directly to my wall jack using their cord, it still didn't work. They had no explanation, so it is being returned tomorrow.This may be a great fax machine, but if a basic feature like distinctive ring doesn't work, one has to wonder how the rest of the machine will hold up?