Instruct: Classify an Amazon review into positive or negative sentiment.
Query: So disappointed...

I've been looking for some unique frames for a spare bedroom of mine, and I was excited to see how this would look with some new beach photos I took. When I received the item, the glass of one of the frames was shattered and broken along the entire length. I really expected better. I did not try to send the item back, so I cannot comment on the service I was offered - I can only say I was so disappointed to receive this item in such awful condition.