Instruct: Classify an Amazon review into positive or negative sentiment.
Query: This is a terrible product

I ordered Outlook 2003 with great confidence. However, I was unable to load it on my Dell running Windows 2000 with 256 MB of ram, even after reinstalling it several times. Worse, when I removed it and tried to reinstall Outlook 2002 (from the Office XP suite), that would no longer work. After spending several hours with technical support over several days and being bumped up to a supervisor, I was finally able to revert to my older Outlook. The supervisor told me that other staff had told him that Outlook 2003 had problems as a stand-alone product because it shares code with Word 2003. Now they tell us..... I'm sure it's a great product if it can be made to work, but I was unable to make it work.