Instruct: Classify a given review as either positive or negative.
Query: Broken Item and company refused to pay postage

The boot scraper would have been very nice had it arrived whole! It was broken and it was obvious that the company knew it was broken because there was masking tape holding together the broken iron leg! I contacted the company and they refused to pay return shipping. I shipped it back anyway (at great cost) and asked for another and an acknowledgement that they had received it. That was 3 weeks ago and I have heard nothing.