Instruct: Classify a given review as either positive or negative.
Query: Retrospect wants you to buy expensive support and for what?

I use to swear by retrospect and it never let me down until OS X. Since Dantz started to support OS X its been "You can purchase Retrospect Support, for $xxx a year...." and how good is this support? Not very I have a very common DVDR Drive that they still don't support, I wouldn't complain if I owned the express back up, but I own the Pro package and the support is lousy! so many $$$ a call to find out that I need to update to their new software after I had just purchased an upgrade and then they still can't say they know if they support a Pioneer A107 DVDR!? $150 plus a year for support I don't think so..