Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Packaging? NEW? Is it even possible?

I got this for someone for a Christmas present. It arrived, open, with no factory seals. I asked for them to reship it, and the second one arrived today, open, no factory seals. Once might be an accident, but twice I have to ask what is Amazon doing here? Based on the other reviews complaining about poor quality, did they just get a load of pirated dvds or what? You'd think even the pirates would bother to try to make them look NEW.