Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Motorola cell phones

After an hr on the phone and calling 3 different numbers to get help from Motorola I got no where, the phone is not comparable with Verizon as they told me, it need a sim card and I was told by Motorola to go to my local Verizon store to get one, I made 3 trips to the Verizon store for nothing, Verizon claims that this is not the first time this happens with Motorola cell phones purchased on line, Verizon does not have sim cards for Motorola phones.I'm and will continue been a loyal customer of Amazon. Motorola has recorded the phone call for quality purposes, if this is not the true I challenge Motorola to replay my call made 4/19/12 about 4:30 pm.This review is not intended for Amazon, they have great service and I will continue to be a loyal customer, this review is for Motorola Customer Service only. May be some one from Motorola will read this and can make sure that this does not happen again.