Instruct: Classify the given review as either positive or negative.
Query: Product - eh, Support - worthless

I bought this originally as a TBYB version, then bought the full one, with downloads from their site. Tried to upgrade once I realized it still had MANY bugs, and what do I find? I CAN'T upgrade because it says I don't have the full version! Took forever to find out, their support site is terriblem, that if you upgrade from a TBYB you CANNOT upgrade with the patch. Support was worthless on this, and STILL hasn't answered me after two weeks.DVD authoring is so so, but it still crashes for unknown reasons, and the menus are short and not very diverse. Forget making Audio CD's without the patch, it will randomly distort the audio. Why this was ever released is beyond me. Forget this company and buy a real product.