Instruct: Classify the given Amazon review as either positive or negative.
Query: Franklin Covey RIP

Franklin Planner 7.1 was to upgrade Ascend 4 that I'd been using since 1995. The new program has only a subset of the features the older program had. Ascend 4 worked great, but recent changes in my work Windows XP environment was causing Ascend to be terminated at odd times. The new program comes with converters for Ascend 5 AND for Ascend 4, except the Ascend 4 converter is missing one 16 bit .DLL file. Calls to Covey only resulted in "We no longer support this software". One .DLL, that's all I needed. My last Franklin Covey software. If I'm to manually enter my info from Ascend 4 into another program, it won't be any of theirs!