Instruct: Classify a given Amazon review as either positive or negative.
Query: Promised refund becomes ONLY PARTIAL REFUND!!

I wrote a review regarding this awful gate, but had high praise for Evenflo's handling of my complaint. (See my full review: "Gate should be recalled by company!, December 7, 2003") Well, I spoke too soon. Not only did it take multiple emails, calls, etc. for then to finally get everything set up for returning the gate... I bought the gate in October, the item was picked up via UPS in December. Then when the check finally arrives it wasn't even for the full amount promised. I returned a gate and an add-on panel to the company and they only refunded the gate - despite promises to the contrary. And now after attempting to contact then multiple times regarding the additional money, I GIVE UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WAS THE WORST CONSUMER EXPERIENCE OF MY LIFE!!!!!!!!!