Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Almay Cleansing Lotion

I had ordered four of the cleansing lotion in July 2011. When they arrived, the containers were broken with lotion filling the box they came in. My review was not favorable for this product due to inferior materials. Shortly after my review was submitted, I received an email from the company "Sorry about that. We will ship you out 2 new ones please don't send it back. How should we know about that if you didn't email us about the matter. Can you please give us the chance to fix the problem. And can you have that feedback removed. Thanks gbny" Foolishly I did this, and to this date have not received replacement products. I will never order this product again and caution anyone who does. This was the worst customer service I have ever received.