Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Response from the President of EasyMount

My name is Rob Mossman. I am the President of EasyMount. I would to like to thank R. Dotson, Kristy Dagley who have commented below and the thousands of other customers of EasyMount.We are dedicated to building the best mounts on the market, but unfortunately we experienced an isolated production issue on one batch of EZSJ-01 bolts where the material used was softer than our specifications. We have moved immediately to fix the issue. All of our hardware is hardened steel and should not strip when strongly tightened. A tight bolt should eliminate any sagging of the tilt angle.If you have any problems with any EasyMount product, please...please call our toll-free number at 1-888-229-1459 or email info@EasyMount.net. We absolutely will repair or replace any of our products that do not function properly. We very much want our customers to be happy with their EasyMount. Thank you again for your business.