Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Rockport improve your quality control!!

Over 30 years of buying shoes of various brands this was my first ROCKPORT pair. The shoes are very comfortable, however within two weeks of wearing the shoes one of shoe the lace started fraying. Reason was that one of the eyelet was not set in properly and has a sharp edge that kept cutting on the shoe lace. My first pair ever with a defect and it was a ROCKPORT shoe.Rockport needs to implement their quality control if they want to keep the brand up. Thanks to AMAZON's return policy. Defective one is out and new one without defect is in. AMAZON took care of shipping both ways. I happened to call ROCKPORT customer service about the defect and their response was,"send the shoes with prepaid shipping and then the ROCKPORT will provide replacement shoes if the technician determine that the shoes may be considered defective." I had better expectation from ROCKPORT.