Instruct: Classify a given Amazon review as either positive or negative.
Query: Great Product, Horrible Company

I will never order from The Gardener's Choice Company again. The Topsy Turvy went on back order weeks before I even placed my order but they did not inform me of this until I finally got ahold of them days after my order became late (which was over a month after I placed the order). I sent e-mails and never heard back from them. I called at least 10 times before anyone found time to answer their phones. The woman I finally got ahold of couldn't have cared less about the situation. There are companies out there who are actually prepared to assist their customers but this is not one of them.