Instruct: Classify the given review as either positive or negative.
Query: Frustrating set-up, terrible customer service, not mac-friendly

Perhaps I would have had a different experience on a PC, but for the Mac, it's hard even to locate the set-up instructions on the CD. Those instructions are difficult to read and leave out key steps. The customer "service" is that awful, irrelevant and out-sourced. Even though I've set up this router at two other offices before, I have spent hours going in circles this time. I will have to remember to research the quality of support before purchasing electronic devices in the future.