Instruct: Classify the given review as either positive or negative.
Query: Didn't work with DirecTV and Logitech700 Remote

I couldn't get it to work with my Logitech 700 remote and Directv infra red. Spent about 4 hours trying to get it setup and configured based on troubleshooting here and other forums. Emailed their support but they never replied, so I sent it back and amazon issued a full refund.