Instruct: Classify a review as either positive or negative.
Query: Don't buy anything from this company - horrible service

Placed an order for this item 11 days ago. Item was "in stock and available to ship". But item has not been shipped and Customer Service does not respond to my email and voice mail requests for status update. I finally was able to talk with Customer Service today and they admitted they don't have the item in stock and the item is no longer made.