Instruct: Classify a review into positive or negative sentiment.
Query: Had some trouble, but everything was taken care of quickly and courteously

In no way does this rating reflect the show or Amazon itself.I bought the DVDs from Amazon through Great Alexander. When I received the DVDs the packaging was all bent up. I don't know if the packaging was like this already or if it occurred in the shipping process, (but the packaging on my other Doctor Who DVDs I have bought from Amazon before were in great condition when I received them). Upon further inspection, 5 of the 6 discs had major typos of the episode titles. The proof of purchase was also missing from the packaging. The video quality itself was perfect, but it turns out that in a fluke thing, I got a bootlegged copy of the series. Great Alexander customer service then contacted me and said they would send me a brand new copy of the series, which I received the next day. I am very impressed with the company's customer service. They fixed the problem quickly and efficiently and I am pleased with the results.