Instruct: Classify the given review into positive or negative sentiment.
Query: Horrible support from Blekin

I purchased this product and it did not work. I called Belkin for support and got a run around. They finally determined the product was bad and issued a RMA. After waiting for several weeks I finally received an e-mail that they were discontinuing the product and would not replace it. I faxed my receipts twice to the number they provided and they said they never received the faxes so they would not issue me a credit for their online store. I finally gave up and wrote the money off as Belkin's support is not at all willing to help the customer. They are accusatory when I told them I faxed my receipts twice and that I have the confirmation that they were received. [...]