Instruct: Classify a given review as either positive or negative.
Query: Upgrading caused problems

I first was introduced to the Easy CD Creator as a bundled trialware when I recieved my Dell Laptop in the mail. I was pleased with the basic version. It's interface is very easy and there is virtually no learning curve. I thought this was finally the CD burner I had dreamed of owning. Online, I ordered away for the platinum but found that version didn't recognize the Toshiba CD-RW. I went online to download the appropiate driver update and installed it succesfully, but with no change in result (as if it had never installed). (...) I know I'll love the product if I can ever get it to work.(...)