Instruct: Classify an Amazon review as either positive or negative.
Query: Overall disappointment

Despite having 5.8 GHZ and digital spread spectrum technology, the sound quality is poor, much worse than a Radio Shack product I purchased about three years ago but is no longer made. The handset is not comfortable to hold against the ear. Unfortunately every year there seems to be fewer and fewer 2-line cordless phone options offered. I choose this brand due to price. it was lower than V-Tech or Panasonic units. Maybe the others are better. Another complaint is that the headset buttons are very small and hard to read. There are a lot of features on this phone system but a real problem is that it becomes cumbersome to do things that should be simple, like having someone pick up the other handset and immediately be able to join in conversation. The instructions are clear and easy to follow if you have the patience to read them.