Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Unable to Review

Aug.12,2006I returned the above noted book to your Mississigua, Ontario Canada address because the Arcsoft PhotoStudio software was missing from the book.I requested a new copy with the software enclosed but as of today I have not received any news from Amazon, in Mississauga as to when I can expect my new book.Should I request a refund ? What do you suggest because I have really enjoyed other computer books for seniors in the same series.At this point I am disappointed that I have not received my correct order.Any assistance would be greatly appreciated.Thank youConnie Moore