Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: great sound, bad software

During the install the installer hung loading the drivers. After this point the system would blue screen on each boot. When booting to safe mode Windows was not able to see the device and the driver upgrade from the creative web site would fail. I had to manually strip the drivers from the update and put them in by hand. It took 4 hours, but I got it installed, without the bloat ware, and the sound quality is great. Stay away from this one if your a novice at windows internals, otherwise the reward is almost worth the pain.