Instruct: Classify the given review into positive or negative sentiment.
Query: Bad Times at Northern Tool

This platform truck is a good truck, if you can get one. When I ordered on from northern tool, the shipping company damaged it and it was undeliverable. The second one came a week later and was missing parts. When I asked the company if they could just sent the parts, they said it wouyld take 6-8 weeks because the parts had to shipped from CHINA!!! I couldn't believe that they couldn't just go into the warehouse and get some screws out of another box. So they ended up shipping me another one. This is about a month after I had sent the original order in. So that one arrived and we refused it becase it was damaged as well. We then tried to get our money back, but we had to send the one unit back and they had to receive it at their warehouse. End of story, it has been almost 8 weeks now since I ordered and I have no platform truck and no money. THANKS A LOT NORTHERN TOOL.