Instruct: Classify a review into positive or negative sentiment.
Query: Don't expect to get your number transferred

After 2 months, 2 unintelligble e-mails from Vonage representatives with no contact information or way to respond, and 15 calls and more than 10 hours of phone (or hold) time with Vonage Customer Service, our cell number has still not been ported to Vonage (meaning that our Vonage phone only works for outgoing, not incoming calls). Even worse, the Vonage customer care keeps no log of prior requests or transactions, and even when they do open ticket numbers, they take no action to resolve those tickets (one ticket has been open for more than a month with no action taken). If you plan on purchasing Vonage, please be prepared for a very bumpy ride, with multiple frustrations and customer non-service calls along the way.