Instruct: Classify a review as either positive or negative.
Query: Rediculously unreliable

I bought one of these in December, and two weeks later the scroll wheel broke during normal operation. I promptly sent it in to customer service, and they were very good about accepting it. But then they sat on it for five months. I didn't hear anything from them until march, and then it took two months of haranguing before they finally sent it back. It's July now, and it has broken again already. This time not only is the scrill wheel broken, but the hard drive has sopped functioning as well. I can't do anything about it because my warranty was up after thirty days. I would definately not recommend buying this, especially with the abundance of hard drive mp3 players avalable.