Instruct: Classify a given Amazon review as either positive or negative.
Query: Pinnacle

I was not very satisfied with this product. I could not get the software installed, so I called tech support and they informed me to uninstall the software, and then reinstall it, but to uninstall it I would have to download a uninstall utility to do this. I did this and it wiped some of my Windows software out. I had the 10.6 version I think. I sent it back and asked for my money back. Amazon informed me they would, but have not received yet.My son came over and helped me with this program, but he could not get it to install either. He is a Computer Science graduate.