Instruct: Classify a review as either positive or negative.
Query: Great customer service

The first steamer I ordered didn't work correctly, so I used the return process on Amazon.com. It was so easy! I printed out the return label, dropped the box off at the nearest UPS store, and received a replacement product a few days later. The replacement product works great! The only suggestion I would make is to keep the shipping box and product box until you're sure the ordered product works correctly. That's what I did. It saves you from having to purchase a box and packing material to return an item.