Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Card does not work

I had a lot of trouble with my Netgear wireless card. The drivers did not install on two laptops and the configuration utility says it cannot communicate with the driver, even though the driver seems to be properly installed and working.So back goes the product to [store](if I can figure that out). The technical support was responsive but were not able to help out with the problem (hence the two stars)