Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Wireless doesn't work

I bought this frame because it had the features, resolution and aspect ratio I wanted. I was nervous about buying a brand I had never heard of, and those fears turned out to be well-founded.Althought the item was packed well, there was minor damage to both of the included wooden frames. Oh well...this is just how things are made these days. However, the wireless feature did not work which is a deal-breaker. Whenever I attempted to search for a wireless network, I received a message stating an "unexpected error had occurred." The only way to get it to go away was to power the frame off and on again. I thought a firmware update would correct the issue. Updating the firmware was a pain and did not fix the issue anyway. So, the frame is going back.What a waste of time and a terrible Christmas gift. Pictures loaded from an SD card or USB device looked fine but I still would not recommend product.