Instruct: Classify the given Amazon review as either positive or negative.
Query: No update, no software no new equipment remotes

Universal Remote has changed it policy to force you to spend lots of money to hire a professional installer to program the universal remote.They no longer provide the programming software or access to the codes for the latest equipment. Approved dealers have to supply software and remote codes. Amazon is not approved and a lot of approved dealers have no idea how to support the remote.Find a universal remote from some other company that is not hostile to consumers