Instruct: Classify the given Amazon review as either positive or negative.
Query: Vendor beware!

The product arrived late and was defective. It looked used with scratches on the metal.It was DOA. I contacted the seller, no reply after 3-4 days. I finally received a reply referencing me with a wrong customer name, telling me to send the product back, but I have to pay for shipping. The item was only $10, shipping cost $4.It's been 7 days with no refund or product replacement. I filed a complaint with Amazon, still nothing.Don't buy from this Vendor; they obviously don't care about their customers! They should have immediately replaced it at no charge.I learned my lesson.