Instruct: Classify a given review into positive or negative sentiment.
Query: Product good, lousy customer service

Although the watch is the one I wanted, the provider and service was worse than horrible. The product was sent to the wrong address, and the company took no responsibility in helping to right the situation. They were quick to respond to e-mails and place the blame for the mistake on everyone else, but never offered to help. It was an item valued over $300.