Instruct: Classify a review as either positive or negative.
Query: Don't buy Bear Paws especially from LuggageBiz

I purchased these boots for my daughter. She loved them until after a month she walked down the sidewalk over a grate and the sole cracked totally across the bottom of the boot and was totally opened to the inner sole. Now water seeps in etc. This happened on Feb 5th I have contacted LuggageBiz who we purchased the boots from and have sent 3 notices asking for a refund or a pair of boots. They have never responded to my inquiries and Amazon has not helped in any way at all. I believe the boots to be defective but no one will help with this problem at all