Instruct: Classify a review into positive or negative sentiment.
Query: Worst service ever.

Well the product works well, but I have now been without coffee for a week and a half thanks to Tassimo's "service." I called them today to ask where my shipment was, and they told me it shipped (I swear) 11 days ago! What on Earth takes so long to send a peasly little box to Texas? I cancelled my account. I will now pick up my discs on a local basis - and only rarely for specialty drinks only. It is much cheaper to brew regular coffee by the pot anyway if you drink alot, and it is much "greener" since there isn't a little hockey puck of plastic created for every cup you make.