Instruct: Classify a given review into positive or negative sentiment.
Query: Zen Micro Is Good When It Works

I bought a Zen Micro 5GB MP3 Player for my daughter as a 2004 Christmas present. I bought it because of the features and capacity it offered, and it had a good keypad design. Initially the player worked fine and we were happy with the purchase, but by the summer of 2005 the left channel cut out so that music only came through the right channel. I sent it back to Creative Labs and they sent me a new one in September. Four months later the hard drive failed in the replacement unit, and now that it has been more than a year since the first unit was purchased, Creative Labs will not replace it unless I pay them $122 (a new one costs $180). Rather than do that, I spent $135 for a Cowon iAudio G3 since it uses a Flash Drive and has no moving parts. Hopefully the Cowon will be more dependable.