Instruct: Classify a given review as either positive or negative.
Query: a Keeper

Prior to its release, the publisher asked me to review this and Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification (Six Sigma) both by Levine et al. I found each to be well though out a good presentation of materials to get someone a working knowledge of Six Sigma. The only fault I would say is relying on Minitab as a vehicle for teaching instead of using a more general purpose and avialable tool like EXCEL. --a very small issue.Overall I highly recommend both books as both text and handbook for organinzations starting now the Six Sigma pathBrian K SeitzBPR/M Industry Analyst & ConsultantCyon Research