Instruct: Classify the given Amazon review as either positive or negative.
Query: Poorly designed, poorly supported.

I ordered this in spite of some users reporting problems. Although I have made many attempts on multiple computers I have had no success in getting this to work. The instructions (written in about 4 point type) are incomplete and inaccurate. I installed the software first (no problem) but it does not recognize the device. The instructions say that it will come up with a screen to be charged. Sometimes it will and sometimes not. It never seems to do the same thing twice. But in any case the computer or their software never recognizes the device, thus I can't download any photos. Their website offers absolutely no help. Although some people appear to have had success I can't recommend it. You may not be one of them.