Instruct: Classify the given review as either positive or negative.
Query: JUNK

This toaster is a piece of junk. It worked poorly for just over a year and then died. The controls for darkness, frozen, etc. may as well be on a "Barbie" toaster that is they're pretty but they don't do anything! I only used the thing 2 or 3 times a month and it still only lasted just over a year. Just over a year is the theme here. When I called the manufacturer they refused to repair or replace it, they refused to tell me where to take it for repair at my cost, and the customer service rep was VERY rude besides....evidently I was bothering her !!!!!!I REPEAT....BACK AWAY FROM THIS PRODUCT...THE MANUFACTURER IS A RIP OFF!