Instruct: Classify a given review into positive or negative sentiment.
Query: It's cool until it breaks.

I loved my Tivo for the 3 weeks that it worked, then it wouldn't receive a signal from the cable. After having the Best Buy technicians look at it, they determined that it couldn't be fixed.Tivo refunded me the life time service fee without any problem because I had the service for less than 30 days, but they did keep me on hold for 30 mins.