Instruct: Classify a given review into positive or negative sentiment.
Query: Poor Poor Poor Customer Service

Ive been working for over 2 months to get my Olevia replaced because the screen went bad. I am now in process of reporting them to the BBB for lack or action on the warranty and going against the terms of the warranty. At this point, I cant even quantify how much time I have put in to this. I recommend spending the extra couple of dollars to get a Toshiba, Sony or Samsung. The saved headache alone will be worth it, but they also have superior picture quality.