Instruct: Classify a review into positive or negative sentiment.
Query: Microsoft Office Professional 2007 Full Version

I was very disappointed with the product and service from Brainstorm Co. I ordered a new copy of the software and when received it did not appear to be new at all. More importantly, the software was not able to be downloaded into a computer after several attempts.I also did not get an acceptable response for return of software to Brainstorm Co. I did receive an email that said I would receive a return address label the next day but was not ever received after 8 days.I have since filed a claim through Amazon and if that works as planned I will be pleased with AmazonJohn Gabrenas Jr.