Instruct: Classify the given review as either positive or negative.
Query: Not customer oriented. Hard to get help with their product

I have one of their frames that I gave to my father. It developed some problems. Their web site does not provide any telephone customer support phone number. None. Look before you buy. I emailed them my phone number and asked them to call. They emailed back a non-solution and refused to call me. This is arrogant.When the frame is within a few weeks of having its subscription expire, it starts flashing messages telling you to renew. This is while your subscription is still current. I don't mind an email reminder, which they also send, but in addition to not letting you talk to them, they think they can grab space on your frame for their content.