Instruct: Classify an Amazon review as either positive or negative.
Query: Didn't install and support was lousy

I tried installing but windows device wizard said it couldn't find the necessary software. I contacted support and all I got was that the driver "should" be in Windows XP. They said "try another slot and try another PC". They couldn't even tell me what dll name it was so I could search for it on another PC. Arg.