Instruct: Classify the given review as either positive or negative.
Query: Great design but firmware doesn't meet expectations

The latest firmware isn't working well with Rhapsody V.4.0. The issues all relate to Rhapsody's Digital Rights Management (DRM). The Rhapsody player updates the subscription tracks but the player doesn't recognize the update. There is no good fix for the issue. This has been a big dissapontment.