Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: nice program, abominable customer service

I love the program. It makes photoshop almost unnecessary for a lot of my photos and it's very fast because you don't have to keep opening and saving. It's easy to copy settings from one photo to another. HOWEVER, I cannot get any minor problems addressed by the company. I waited 10 days for them to respond to an email about an installation issue, and they only responded because I threatened to start writing reviews. I am now waiting 4 days for a followup. I can't get into their forums because they won't recognize me as a customer so I can't get advice that way. I also find the interface confusing but I'm hoping they fix that in version 5. In the meantime, unless you're confident you can figure anything out on your own, BEWARE.