Instruct: Classify a given review into positive or negative sentiment.
Query: very difficult software

including My business locations, and my residences, I own no less than 6 HP printers including two HP All in Ones (7410 and 2500). I like the functionality of the AIO's -fax print scan and copy - HOWEVER HP's software is very sensitive and subject to constant reloads. I lose the wireless ability repeatedly on this as well as on the HP 2500 I own. This is a problem! Speaking with HP Customer Service or internet contact is a joke. They try but are lacking on product knowledge. I love the quality of print and ink printing capabilites of HP but think it is time to try Cannon. My next AIO will NOT be HP.