Instruct: Classify the given review into positive or negative sentiment.
Query: Received broken; late shipment

This item was supposed to be received within 1 business day. I ordered this on Friday and did not receive it until Wednesday. I requested expedited shipping, but received this 3 days later.The packaging was insufficient when I received the scale. It was broken. I sent this back and requested another unit, but they were out of stock. They're not very helpful on the customer service side.