Instruct: Classify an Amazon review as either positive or negative.
Query: Online Connection Problems Sour Experience

I should like this unit. I think the concept behind the technology is great, but there is one basic flaw and it renders everything useless. I can't connect to download the tv listings. After speaking to customer support, they told me that the problem has been going on for three to four weeks and they are having problems with their ISP.What has been happening is that the moden connection always gets terminated before the listings have downloaded. Anywhere from 10-98% of the listings make it, but then it ALWAYS disconnects. I tried over 40 times at various times during the day and night, but it never works. Without those listings, the unit is just a useless hard drive.Tech support said it has been going on for a few weeks and they don't know when it will be fixed but they are aware of the problem.So beware. I've wasted a day trying to get it work and will now try out the Philips system.