Instruct: Classify an Amazon review into positive or negative sentiment.
Query: 2 Defective Items

I bought one in a local brick & mortar store. The plate or "shoe" that attaches to the camera would not release from the tripod -- it took me 20 minutes to free my camera from it (the screw head is under the plate and inaccessible when attached to the tripod).I took it back to the store, where the friendly clerk offered to exchange it with another model from the shelf. We opened the package before I went home, and it had the exact same defect: the "detachable" plate or "shoe" would not detach from the tripod.So she gave me my money back and is shipping both back to the manufacturer as defective.Fail.