Instruct: Classify the given Amazon review as either positive or negative.
Query: A Horror BUT!

After using only 4 or 5 times, all of a sudden it started flashing HELLO,HELLO,HELLO,HELLO.Wouldn't let the disk out. Tried unplugging and re-plugging to no avail. No lights lit up-no power.I called customer Service and was very pleased to be told that I could bring it into the Maspeth facility and get a replacement.If this is true, I will find out next Tues. after the Memorial Day week-end, then I will be very happy since this unit is already past it's 90 day warranty. Happily, I live in the NYC vicinity or I don't think that I would risk sending a $31 money order plus shipping charges for a repair. Apparently they don't make DVD Recorders anymore since there are none on their website.Will send a follow-up review when and if I get my replacement.FOLLOW-UP!! THE COMPANY WAS WONDERFUL! GAVE ME A NEW DVD-R, NO QUESTIONS ASKED. I HAD NO RECEIPT AND IT WAS WAY PAST IT'S WARRANTY PERIOD. FIVE STARS TO COBY!!