Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Terrible support and reliability

Western Digital's records on warranty are incorrect, it can take 2-3 DAYS for them to verify your receipt to advance ship the drive.The drive failed on me without giving me ANY notification. The only reason I found out a drive failed was the time and date became incorrect and I had to manually change that.I used to like this drive, but after the support (from people that don't speak very good english) I recieved, I'm going to return this drive and try to find something more reliable.