Instruct: Classify the given Amazon review as either positive or negative.
Query: Horrible Service Options when it inevitably stops working.

I'm a very unhappy customer. The remote stopped working within 6 months (most likely a battery problem). Called DLO and they will not replace just the remote (I would been willing to pay for a replacement part). The only option was to buy an entire new unit. At $129, I just can't justify it, given I have no confidence the new unit will work longer than 5-6 months.I think this remote is pricey for what it does and there's obviously horrible quality assurance and craftsmanship. I also agree with the other negative reviews here that it's not great with a large music collection. This thing is a real overpriced stinker.