Instruct: Classify a given Amazon review as either positive or negative.
Query: Great vitamins but poor shipping

My first order was for both New Chapter Every Woman and Every Man. When the package arrived there was almost nothing in the box to protect the content. One of the bottles was broken, I mean it was salted it wasn't just cracked. I returned it and I had to pay the shipping back. I ordered it again and when it arrived it was poorly packed like the first one. It was just luck that it wasn't broken. So I don't know if that's how they always pack those and we have to cross our fingers that the package will arrive intact with 50/50 chance or they just knowingly sent me a broken one the first time. And what's with the return shipping fee..?For all those troubles I'll give 2 stars only. The vitamins themselves are great.