Instruct: Classify a given Amazon review as either positive or negative.
Query: Very Very frustrating

Purchased the Hallmark Card Studio "005 Deluxe while visiting relations in California last year. Ordered in USA and so far have been sent 2 copies of this disc but does not work - shows up print preview and there is nothing on the preview and unable to print any cards - friends have also tried it and have been sent it twice and still have the discs unused - Unable to contact anyone and phone number given was hopeless kept hanging on and left message and didn't hear anything - can anyone help with an address - very frustrating as it cost a lot of money and my previous 3 editions all worked perfectly.Liz - Scotland