Instruct: Classify a given Amazon review as either positive or negative.
Query: Happy ending.

Just a few days before the warranty expired, it died in the middle of baking a loaf. I never could talk to a human in customer service. Found out that the nearest service center is 3 1/2 hours away, but they never would answer the phone. Guess I'll just pitch it. It made wonderful bread up til then, but I won't be replacing it with another Oster. I expected more from their products but this one didn't deliver.Above was my post on April 19. I persisted and found the proper site for Oster and sent a message about my dilemma. In 2 days I had an email that a new bread maker was being shipped as a replacement. I am one satisfied customer and now have great faith in their customer service. Could't get it out of the box fast enough to bake a loaf. It was the best loaf ever.