Instruct: Classify a given review into positive or negative sentiment.
Query: sloppy packaging

The company that shipped two sets of tongs placed both in a flimsy manila envelope. As a result, the 9" tong fell out. Contacted the company and they said they would ship a replacement 'as soon as possible.' Never heard from them again. Had to contact Amazon.com and issue a complaint and ultimately received a refund about 30 days after original order. Moral: try walmart of target first and get product immediately and for a much better price.