Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Worst Customer Service & Warranty

Well, my toaster was defective.Since it was still under warranty, i called their customer service at 1-800-726-0190After 30 minutes of holding,A CSR picked up the phone and say "We are very busy, can I put you on hold?"I replied, "I've already beeen on hold for 30 minutes".She replied "Well, there are many people ahead of you, I have to put you on hold."It's not like I have a choice, so I said fine.Then I hold another 30 minutes, then I finally get to talk to another CSR about my problem.After speaking to them, I realize the warranty did not cover shipping, not even one way. They want me to send the defective item back at my cost PLUS a $10 check to cover the shipping for them to ship it back to me. Hmmm, I bought this toaster for $20, and why would I want to spend $20 on shipping?