Instruct: Classify the given review as either positive or negative.
Query: Great customer service -- Lousy Unit

Was upgraded to the ESP25 from the ESP15 when they ran out which was sweet.When I finally installed it, seemed to have trouble with the float switch.They took care of it and then some, fast and easy.Hope I never have to use the sump!ps. I got a deep cycle battery from solar-electric, they had good information on their site so I bought from them.UPDATE: Changing my review from 5 stars to 1.... I figured I would test this baby (I know I know, it's been a year) and nothing happened... tried two other float switches and tested the battery with a multimeter (seems fine).... one float switch appears to work -- it makes a sound as though the pump would turn on... IF the pump were working.I think this baby kicked on one time in the past year... that's lousy if the pump itself is broken... I'm going to carefully open up the control box and look around... the fuse looks OK. Glad I tested this grrrrrr.