Instruct: Classify a given Amazon review as either positive or negative.
Query: Support is poor, program does not function as stated

We purchased this product because it says it works with Windows XP Porfessional x64. Ha! Ha! What a joke. Roxio is probably laughing all the way to the bank. It will not work. I also loaded it on my laptop which has Windows XP and it did not work on that either. I contacted support. They sent a patch which helped some of the problems but not all. I contacted them again and have not gotten a response, that was about two weeks ago. I was not able to locate a phone number for tech support so I contacted customer service to try and get my money back. They said it was not their problem to go back to the store. The store said it sounded like a compatibility issue and they would not do anything. So we are stuck with a useless piece of junk program. I would strongly recommend that you pass up this program. Ulead and Adobe will let you test their software. We are in the process of looking for a different program.