Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: chairs never came

I ordered these chairs and the matching 3 seater sofa. The sofa arrived damaged. I informed the company of the defective item. I was instructed to wait for the trucking company to come get it.The chairs I never received and called amazon about the unreceived shipment. they were supposedly not shipped due to they were boken during shipment.I am waiting for my full refund. Amazon is charging me a fee for cancelling my order. They will not respond to my email inquirey.My sofa is still waiting for pick up. I have been charged on my charge account. I won't order anything from amazon if they do not respond to my request.1.damaged sofa to be picked up and credited.2.the shipping cancellation fee deducted from the full amount of the 2 chairs- I didn't receive.