Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Very Disappointed

Wish other negative reviews I have now read had been posted before I purchased. I had a similar experience - product sounded like it had everything I needed - but I'll never know. I too spent several hours on multiple occassions trying to "figure it out", but this software is painfuly unfriendly to use. After sinking many hours into it I gave in and emailed user support. Several days later I got an email saying, sorry we don't do "how to" user support, but try this web site, which was equally unhelpful. I might give it one more try before throwing in the towel and returning it, but if you haven't bought yet, stay away.