Instruct: Classify the given review as either positive or negative.
Query: Forget customer service from these folks

This thing installed OK per the brief cheat sheet included, but then when I tried to configure security I found that the instructions simply didn't work. Not even close. URLs listed in the docs resulted in DNS errors or 404s. Called tech support once, navigated through the endless prompts and when I finally got dumped in the support queue, I was disconnected within a few seconds. I foolishly tried again, navigated through all the junk again, and was *almost* in the queue when a recorded message announced that "we're sorry, your call cannot be completed as dialed. Please check the number and try again." There's merely indifferent customer service and merely mediocre documentation out there, and then there's Netgear. What a joke.