Instruct: Classify an Amazon review into positive or negative sentiment.
Query: shipped broken twice

Do not whatever you do order this product from Amazon.comThe first arrived with the door broken. The second had the plastic on the right side broken and a major dent in the metal.We tried to switch the order to the Panasonic but the email response bounced twice. I spent Saturday looking for a phone number but none exists. Look for yourself!!!! Except in Amazon complaints forums via Google.The second level manager hung up on me. No solution was offered other than waiting for a refund. He didn't even want to hear of changing the order.I've been hold with Amazon Corp to file a formal complaint for 45 min now I hope this helps in your decision.They have turned me from a advocate into a dissappointed customer in one week.