Instruct: Classify the given review into positive or negative sentiment.
Query: Customer service was great.

The SteamFast Steamer did not steam and get wrinkles out as I thought it would. The hose was a wee bit short too. Took a very long time for the system to steam and at that time it did not get the wrinkles out of the clothing. I like purchasing from amazon because if there is any problem with any item, they take care of their customers.