Instruct: Classify a given review into positive or negative sentiment.
Query: Bummer!

I was waiting with bated breath for my steamer as I have a lot of deep Spring cleaning I want to tackle. I filled it with water, turned it on, waited for the light to go off and pressed the trigger button. Nothing happened. I called Steamfast and the customer service guy (Harold) had me try several things, but in the end nothing got the trigger working. He told me my unit was not functioning properly and asked for the serial #, etc. He then informed me that if I could cut off the cord and email him a picture of the cordless unit, he would send me a replacement. I tried cutting the cord and couldn't and I don't have a digital camera. So here I am. Bummed.