Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Never Received item no communication

I ordered this product and a week later customer service in India was still adiment that the cooler was on its way. I notified him that it had been listed as "broken" during shipment. Eventually he refunded my money, but my business is now almost 2 weeks without a cooler and I am a prime member. The item is still available, but they charge $53 for shipping and, surprise, surprise, Prime members don't get free shipping. They should send me a replacement, rushed but instead they're pretending like they don't have any in stock. Amazon and Target, a BAD Combination!-Not so cool in Cali