Instruct: Classify a review into positive or negative sentiment.
Query: No technical Support

This may be a good drive, but I'll never find out. I purchased it as a Christmas gift for my daughter to use on her Mac G4 laptop. The drive was not recognized by the Apple (i tunes) software and the "toast" software that came with the drive scrambled many of her mp3 files. There may be a simple driver or configuration solution, but there was no useful information on this drive on their website (only sales pages and support information for their 16X drives which did not work for the new unit). QPS technical support did not respond to repeated phone messages (coast-to-coast long distance calls -- they do not have an 800 number for support) and the e-mail to their tech and customer support addresses given on the web site bounced. Out of time and patience, I am returning the drive.