Instruct: Classify the given Amazon review as either positive or negative.
Query: It says "I listen" but mine doesn't

I got my wife and daughter DRAGON (the PC I-listen equivalent). They have been using it with pleasure since.My "I-listen" began well -- I read it several of the texts to familiarise it with my voice.On dictation, it produced fluent gibberish. I re-loaded, taught it again (reading virtually all of the texts. Again, more fluent gibberish. Embarrased husband, pointedly tolerant wife and daughter. An email to the support people produced a detailed form letter of ideas, and an offer that they would phone if I still had trouble.A time in hospital (just out, and quite well thank you) means I haven't tried their trouble-shooting advice yet. So far, a level of frustration that I do not associate with Mac.