Instruct: Classify the given Amazon review as either positive or negative.
Query: Unpleasant Buying Experience

This has been a very unpleasant e-commerce buying experience. It has changed my mind about purchasing some items on line. I ordered some Roper boots from Bargain Outfitters. They came in a timely manner, when I tried them on they did not fit me. I decided to send them back immediately and because there was no address other than the one on the box and it was the same on the paper insert that was given to me, that is where I sent it back. I sent it UPS ground and it was delivered the next day. That was 3 weeks ago. I am still waiting for my refund because they are busy and can't get around to finding this box and refunding my money. I am wondering if I will ever receive a refund and what my recourse is going to be.