Instruct: Classify an Amazon review as either positive or negative.
Query: No PRoduct Support

This model, despite the Magnavox label is NOT a Magnavox product and has no support from there. It is actually Funai, and they no longer support this model. You cannot play HDMI DVDs and there is no firmware upgrade. If you want an obsolete model with no service support then go ahead and buy it. If you want something that will work tomorrow then pass or you're just going to be out $50