Instruct: Classify a review as either positive or negative.
Query: Microsoft Arrogance

I was unable to use the product because of Microsoft's inflexible policy on upgrades. For the upgrade to work, they require you to have the old disk, period. I had the old manual and my owner's ID no. but they would not accept this as adequate proof of ownership. When I pointed out to their customer support rep that the other major software companies all accepted this proof, she made an insulting remark and cut me off.