Instruct: Classify the given Amazon review as either positive or negative.
Query: Arrived opened like as if it was used by someone

It's a first time in my life I received a pack of used paper. It arrived faster than expected and is an okay a4 paper. I wish it was new though. I paid about ten backs for a pack of paper that arrived torn completely open and some paper was jammed. It was completely clear it is not a shipping or packing problem.