Instruct: Classify the given Amazon review as either positive or negative.
Query: Very disappoint by the warranty service

I have this unit just for 23 months, this unit stop collecting the water. When I call the customer service, they asked me to send the whole unit (46 pounds) to 100 miles away to the third-party for repair. The shipping and the labor cost more then you can buy a new one. This is an expensive unit has no different from other cheap brand - only work for two years. I will not spend that much money on the brand name instead in the cheaper one with better repair services.