Instruct: Classify an Amazon review as either positive or negative.
Query: Mixed feelings about this crib.

I am soon to be a Grandma so I bought this crib for our guestroom. Upon opening the box, I discovered the stationary side rail had several gouges in the wood and several areas with chipped paint. I e-mailed the manufacturer and they promptly sent me a new siderail. I was impressed by their customer service. We proceeded to put it together, which was fairly easy. The color is lovely and I get tons of compliments on how nicely it fits in with the room decor. The only complaint (and it's major) is that we find it extremely difficult to raise and lower the siderail. It takes ALOT of effort and the bed shakes and the legs sway which makes me question the sturdiness of this product. I will keep this crib because it is only for occasional use, and I don't think we will be using the siderail much, but I would not recommend it as the baby's primary bed. I realize that this is a very inexpensive crib and I didn't expect much...but I did expect the siderail to slide up and down.