Instruct: Classify the given Amazon review as either positive or negative.
Query: poor customer service

I loved my first trager backpack. After many years of use it eventually came apart at the seams. I liked it so much, that I bought another. The same thing happened, the seams came apart, but this time it happened almost immediately. I contacted Trager and they asked me to send it in for repair or replacement. I did this. Then I NEVER heard back from them again. I have emailed, called and left VMs and tried everything. They have never responded to me. I now have to buy something else as I have been without the bag I was using every day. I will not buy another Trager product. I have put this review in for several Trager products, as it relates to the company's service as much as the product itself.