Instruct: Classify the given review into positive or negative sentiment.
Query: They sent me an unplayable dvd

They sent me a dvd playable only in Japan and other countries, when I live in the US, blamed me for getting it wrong and refused to exchange it for one I could play in my country. They would only have me send it back, at my expense, and then they would give me some sort of credit, unspecified even though I asked six times, after they would take off their restocking fee. I recommend no one ever order from this company again and I am now not even sure about Amazon. My advice is to be very careful. I am now going to try to get the dvd I wanted somewhere else.