Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Great magazine but poor custumer service

I've had a one year subscription. Firt issue came with not problems but eventually issues stopped coming.I called custumers services (CS) and they send me a duplicate from the previous issue plus the current one.Then I realize that the issues weren't coming and called CS again!!! (which doesn't have bilingual personnel in order to express myself better).By the way, the renewal reminders doesn't have any delays which bothers me a lot.Indeed, I have to deal with CS 3 or 4 times. It's a shame that such a good publication had such a bad service.