Instruct: Classify a given review as either positive or negative.
Query: Gel Buds Design Flaw

Don't even think about buying this product; there is a huge design flaw that severely outshadows any of the positives. The gel ear buds do not stay on the headset. To put them on and take them off, you put the bud in the "neutral" position then push it on and then twist it to the right or left, depending upon which ear you prefer. The problem is that the bud keeps rotating back to neutral and then falls right off. I complained to the Plantronics company and they told me where I could purchase replacement parts! I told them I wasn't paying for replacement parts for a product that was very poorly designed in the first place. This headset has been returned but I just wanted to warn everone who had read the excellent reviews about the product to not even consider this one.