Instruct: Classify a review into positive or negative sentiment.
Query: Didn't Last Long-No Customer Service

I purchased this item last April and had used it only 8-10 times through the summer. It worked well (when it was operational) on small jobs that I needed done. However, in October I needed to do some maintenance on the pool but when I turned it on, the motor/blades (for lack of a better word) would barely turn, sounding as if the motor was freezing up. I contacted customer service twice (both times I got an answering machine) and have never received a call back. I gave up after reading the small print in the instruction booklet, as it says for returns you must have the original packing box. Of course, it's a catch-22; even if I still had the container, I couldn't get a call back. I was not impressed with the item or the (complete lack of) customer service. Order at your own risk.