Instruct: Classify the given Amazon review as either positive or negative.
Query: Falling apart already!

My son got this for a Christmas gift in '08, and the outer zipper compartment has already come unstitched from the case, leaving a gaping hole and rendering said zipper compartment unusable. I sent an email to the Gator Company so we'll see if they stand behind their product.UPDATE: Nov. '09: Never got ANY reply from them. So much for Gator's customer service. I will try once more, but at this point I can't go any lower than 1 star...UPDATE: April '10: Nothing. Wrote to them again, and NOTHING. Go with a different manufacturer who has a functional customer service department.