Instruct: Classify a given Amazon review as either positive or negative.
Query: Tough Shell But Poor Fitting Liner

This cooler is certainly well constructed and tough, but I am disappointed by the fit of the inner liner. The heavy-duty liner is oversized for the shell, and has many folds that take up space and make it that much harder to clean and dry. I have much less expensive soft coolers that aren't as tough but have a well-fitted inner liner.Addendum Jan 2011. I returned the cooler to Polar Bear, who promised a "new model with improved liner fit". They returned, after 3 weeks, a cooler with the exact same liner. When I responded to this sham, they suggested that I purchase their more expensive model for medical supplies. I am disappointed in both the cooler and the deceptive customer service.