Instruct: Classify a given Amazon review as either positive or negative.
Query: did they even try?

the idea is great, the product itself is absolute junk. there's a reason they just send you a new brewer, no questions asked, when yours breaks. I did everything I was suppose to do and these things just keep breaking. I went on vacation for ten days (and I emptied and unplugged my brewer) and when I got home, a pump had gone out (very easy to hear) yet it just says "de-scale". The k-cups are great, but go with a Cuisinart or other brand besides Keurig (which is sad bc it's their product!) I would NEVER reccommend a Keurig to my friends. I have talked to many fellow Keurig owners who are on their 3rd or 4th machines as well.