Instruct: Classify the given review into positive or negative sentiment.
Query: Problems with the program & customer support

Didn't know about the susceptibility issues that this program poses until I read the reviews here. If I had known that I probably never would have gone with Turbo Tax in the first place, but actually I had other problems with the software overriding one of my interview answers and not allowing me to correct it. It was increasing my taxes due by several hundred dollars! Customer support was courteous but not particularly knowledgeable. Had to figure out the fix myself. Aaag. Several hours of aggravation. I probably would have had an easier time doing my own taxes by hand, although the parts of the program that worked correctly were pretty convenient.