Instruct: Classify a given Amazon review as either positive or negative.
Query: missing components

Service was acceptable from Seller: ma-accessories. The products batteries and users manual did not come with order. When I reached out to get the missing components I was told that customs' had removed the components and the reduced price was a reflection of this yet there was no mention in the description. If I chose to return the product I would receive a full refund. However original shipping and return shipping would have been more than purchasing the product at a brick and mortar.The issue for me is that the there was no mention that the product was open and missing components in the description.Buyer beware.