Instruct: Classify a given review into positive or negative sentiment.
Query: Okay router, Poor VPN client and documentation

Last year I was in the market for a VPN solution for my home office and after reading some mixed reviews I bought the RV082. The dual WAN, IPSec VPN, firewall and price were the features that sold me and as a relatively savvy VPN user, I figured I could tough it out. Boy was I wrong. This device delivers decent router performance but I couldn't get the QuickVPN software to work at all with Vista clients. The documentation is incomplete and is especially not useful for those who're new to VPN administration. Even after hours of research online and numerous tech support calls I still couldn't get the QuickVPN working, so I gave up on it and switched to another, more configurable IPSec VPN application. This did get the VPN going, and it seems stable so far, but it's annoying and disappointing that it wouldn't work right out of the box.