Instruct: Classify the given Amazon review as either positive or negative.
Query: not all there

I ordered the mail slot for our new office, which is a beautiful home-like space with fine art and antique furniture, etc. We have no mailbox and the Post Office delivers inside our building. We wanted to put in a mail slot for the times we were not here, so I went on line to order one in "oil brushed bronze," the only stipulation. I purchased this one thinking it did the best to match our hardware. When I received it - not having had a mail slot before - my boss called someone to install it. When they came, they explained that the slot had no back - what we would be seeing would be an open hole with raw wood and the back of the hardware. So, I am having to return this one and find another that is complete. There was no indication that anything would not be included with the item I purchased. Now we have had to put off installation until we can find another and wait for its delivery and contact the installer again. Why would one sell only half of a product?