Instruct: Classify a given Amazon review as either positive or negative.
Query: Took weeks to receive, then missing the plug.

This item took nearly three weeks to receive. I ordered it on the same day I ordered a few exercise DVD's that gave you 30 days to return if you were unsatisfied. When the ball finally got here, it didn't have the plug so I still couldn't use it. I called the company to request one, got an answering machine, left a message, and still have not received a call back. Guess I'm keeping those DVD's whether I like them or not and now I have to pack up and pay to ship ball back. Very disappointed.