Instruct: Classify the given Amazon review as either positive or negative.
Query: Best Customer Support I've seen in years!!!

I was a little disappointed when my son's 2 year and 2 month old LCD started flashing on and off. I mean, CRTs lasted for decades. I was resigned to buying a new one, but contacted Envision in the course of trouble shooting it and they said send it back. I did, and now I have a functional one! This was the best consumer electronics experience I've had in many years. Very refreshing.I saw they make a 42" screen and I'm considering it.