Instruct: Classify the given review into positive or negative sentiment.
Query: Great design but horrible quality and customer support

It's really a shame. I love Siemens designs, features, etc... but the quality of their products are horrible. They start off working great, but in time voice quality degrades horribly. Siemens customer support is beyond worthless. They give canned answers and refuse help. Even when they admit they sold faulty product they don't care. The process for warranty assistance is a pain. And when the product is out of warranty you are totally out of luck. They do not provide repairs, help in locating a repair center, or supply any repair parts. To quote their customer service supervisor "Our warranty is for one year. We expect our products to last one year. After that we cannot assist you." (I asked to talk to a manager but the supervisor refused the request.)So the bottom line is if you don't mind replacing your phone every year, try a Siemens. Otherwise try a Panasonic, V-Tech, Sony, etc...