Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Poor quality, awful technical support

Bottom line, don't bother with this unit. It stopped working after about 10 hours of play. I also have an SP100 which is still working and seems to be higher quality.When I tried to call for technical support I got the same recorded message "due to the high volume of calls, I should try back later". Must have attempted to reach them 10 times over a 2 days period, each time got the same recording. I will NOT buy other products from this company.