Instruct: Classify a given Amazon review as either positive or negative.
Query: CyberPower doesn't honor their warranty

I bought this unit on 4/3/2010 and it had problems from the very beginning. Would not turn on with out holding down the display button.I submitted a support ticket and a claim on 5/23 and initially was contacted by a support tech. His first response was some canned email that was way off the mark. When I ask him to respond to all the information in my inquiry he said that the unit was indeed defective and he would get the claim process moving along for me. The unit doesn't stay on when you remove power then to boot it back up you have to hold down the display button for a good 60seconds. It also fried one of my flat panel monitors. So no one ever got back to me and I have left voice mails and sent three follow up emails. No one is calling me back no one is returning my emails.Very disappointed in this company.