Instruct: Classify a given review into positive or negative sentiment.
Query: PEARL STUD BROKEN,

I RETURNED THE EARRINGS PER INSTRUCTIONS GIVEN BY PEARL CLOSEOUTS, AND HAVE NOT HEARD A WORD FROM THEM. I HAVE SENT 4 EMAILS, NOTHING I WANT MY MONEY REFUNDED NOW, ASAP I WILL NEVER BUY FROM THEM AGAIN NOR DO I SUGGEST ANYONE MAKE A PURCHASE.