Instruct: Classify a given Amazon review as either positive or negative.
Query: good customer service

I haven't had this item long enough yet to speak to usage. I bought mine and did not receive the hose. The customer service rep I spoke to was very kind and did not in any way give me a hard time. I just wanted to bring this up because I'd heard bad things about their customer service, and that was not my experience at all.(Using it out of the box was very easy with their quick start instructions, too)