Instruct: Classify an Amazon review into positive or negative sentiment.
Query: This purchase a mistake

Had trouble with this model from the time I took it out of the box. After loading the software from the CD, my PC crashed several times before I could finally get the software to load correctly. Then I couldn't connect to the Internet site to download the OS software needed to use the reader (why didn't they load this at the factory ??!!). Its now been two days and that site is still not available per Franklin's Tech Services who said "just keep trying, we're working on it." I hope so, 'cause this piece of junk is going back to the store tomorrow if I can't download the software.