Instruct: Classify a given Amazon review as either positive or negative.
Query: CANCELLED SUB BUT NEVER REC'D REFUND

I cancelled this subscription in Feb but I haven't rec'd a refund or a magazine in over 5 mos. Amazon is impossible to contact and when I go through the sub mgr it just sends an email to pop sci and they tell me I have to go through Amazon. It's a vicious cycle. I even tried to restart my sub since I can't seem to get my money refunded but that won't work either.