Instruct: Classify a review as either positive or negative.
Query: not-so-super crema

Disappointing taste, disappointing response by seller. Opened the 2-lb. bag of beans, and there was no aroma. Made my cappuccino & my husband's black espresso: no pleasing flavor, in fact unpleasant flavor. Tried again, to be certain. Not good! Mailed entire bag back at my expense, as no answer via phone on Friday evening & wanted to get it over and done with. Received call a few days later from a rude and insulted rep. who chastised me for returning without authorizarion. The policy is no returns on coffee. Refused me a credit or even in-house credit. I let my platinum credit card handle it, the seller has the coffee beans and my money!