Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Customer support is nill

I agree with the others who posted after they encountered a problem with the product. This product is fabulous when it works, but if if goes dead on you, you are own your own. It worked great for a few months before it died. I tried to negotiate customer support with a very poor telephone connection to India, speaking with a person who understood little English. The U.S. tech support office could offer no help when I tried calling them later.Since these routers are all the same, buy from a company with good tech support.