Instruct: Classify a given review into positive or negative sentiment.
Query: LOOKS ARE DECEIVING

I have had this phone for about 3mo. This is my 2nd phone in 3mo. The 1st one they sent would not work and I had to send it back. The outside face plate has already cracked. The back cover will not stay on. It is hard to open. The voice dial does not work well. And the photo options are hard to work. I tired to return back to T-Mobile but no luck. BTW if you are with another phone compnay DO NOT move to T-Mobile. I left NEXTEL, I am am so sorry I did. My T-MOBILE experience...BAD SERVICE, BAD SIGNAL!!!!It does not sound like it, but I think of my self as a level headed consumer...but my entire T-Mobile experience including the PEBL phone is one of the worst I have had with in the cellular industry.1 Star for a good looking phone.