Instruct: Classify the given Amazon review as either positive or negative.
Query: Already rusted, missing pieces

We ordered this item, but it was delivered in a box that had obviously been opened before. A few parts were already a little rusted and pieces were missing. We were unable to put it together as instructed. BUT the company was more than willing to accept the item for return and processed our refund quickly. We are happy with the service we received, but the item just wasn't something we could use.