Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Major Returns Hassle

Bought through Amazon from Factory Depot. I compared the Cyberpad against the Livescribe pen and decided that for me, the Livescribe is a better match. So, I requested a return for the Cyberpad on the Amazon site. Factory Depot has been absolutely awful regarding this return. First I had to respond to an email verifying the return. A few days later had to respond to another email describing why I am returning. Then, almost a month later I finally received an email with an RMA number and stating that I should expect another two weeks for the credit AFTER Factory Depot receives the returned product. STAY AWAY FROM THIS VENDOR!