Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Problem connecting to PC

I could not get my PCs to recognize the binoculars after connecting to the PC via the USB cable. I tried Windows 98 SE,Windows XP Home Edition. Both have the latest Windows updates. I also tried installing the supplied drivers. But, still nosuccess.I called tech support. I was forced to leave a message. The voice mail said it would take 48-72 hours for a response.The only reason I gave 2 stars rather than 1 is because I like the design and feel while viewing.