Instruct: Classify the given review as either positive or negative.
Query: Poor Customer Service-Still Waiting for my Refund

Bought this for my daughter's car as a Christmas present. What the description doesn't tell you is that the car has to have some sort of plug in the trunk for this to work. When I tried to call for technical assistance, I was sent an email that explained how to set it up, even after I informed the technician that I had already tried that (it came with those instructions already) and that I needed to know if there was another way to program, I got no response. When I tried calling, I got no response. So, I sent it back, demanding my money back. It's been over a month and I still have not received a refund. If I could give this company no stars, I would!