Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Sounded good, BUT...

I'd heard a LOT of good things about ZoneAlarm, especial on Tech TV. So when it came time to renew my Norton Personal Firewall, I decided to purchase the latest ZoneAlarm instead. BIG MISTAKE. I found it VERY dificult to set up and use, And I found the manual and help files to be of NO help.I advise anyone looking for a software Firewall to look into Norton Personal Firewall. It's MUCH easier to set up and use, with MUCH better customer support.