Instruct: Classify the given review as either positive or negative.
Query: It won't install

Guys,I heard that this is a great product. I read zdnet.com reviews. They have given the highest ranking. Everything (antivirus, firewall, spam, etc.,) comes in one pack. That's why I went for this product. I received it two days ago. I am still trying to install it. It won't install in my computer. I called the support. Although they are good, nothing is getting resolved it. They are saying that they have elevated the support to level 2 engineer. I wasted a lot of time trying to install it. Since, it asks to remove all the anti virus, secure client, etc, programs before installing it, I did it. Then I am with out any protection. Now I went back and installed old norton again in my computer. Still waiting to hear from pc-cillin. Will wait for one or two days more. If it doesn't get resolved, then I am going to return the product to amazon.com and probably go and buy norton again although that is not the best available - but it lets me to at least install the program.