Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: JUNK!

My daughter received this laptop as a gift several months ago before she was really ready for it developmentally so we put it away until she was ready. We pulled it out recently as she is getting more familiar with the use of a computer and mouse. The volume didn't work so I called the vtech customer support no. and they walked me through several steps to reset the laptop. The display works but the volume still did not work. They said they couldn't replace it without the receipt but they offered to sell me another one at a discounted price. I considered their offer until I learned that the discounted price was more than the online prices offered by major retailers. NO THANKS! The junk is going in the trash. I have heard good things about the Leapfrog brand so I am going to look for a similar product by another manufacturer. I wouldn't recommend this product for the quality or the customer support.