Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Vaughn Hatch

Another reviewer calls this tiller counter productive. They are absolutely correct. The counter rotating tines prevent the tiller from going forward and cause it to veer off course. Compared to the quality of old Troy-bilts this is a shoddy machine. The tines break like they were made of glass. The customer service is terrible. I ordered two right hand tines and was sent two left hand tines. I had to pay $10 shipping to get the wrong parts, pay $10 more to return them, and pay another $10 to get the correct ones. I was told by the customer service rep that that was MTD's policy. The only quality on this machine is the Honda engine. You will be more productive with a $10 hoe.