Instruct: Classify a given review as either positive or negative.
Query: Did not get the job done

I bought two licenses of Spy Sweeper for my two computers. On my Windows 2000 box, Spy Sweeper found lots of stuff, so I told it to remove everything it found. The software needed a reboot to remove one thing, so I rebooted. When the computer came back up, I could not connect to the Internet. I e-mailed Webroot support. That was a week ago. I have not gotten a reply. I e-mailed the symptoms of the problem to Dell, and they diagnosed the problem as TCP/IP registry corruption. Maybe that wasn't Spy Sweeper, but it does a lot with the registry. I ran Spy Sweeper on my daughter's computer as well, and, again it found lots of stuff, which I removed. However, the main spyware/adware that caused me to buy Spy Sweeper was Adtomi, which I had been unable to eradicate (it manages to keep getting itself into startup areas). Spy Sweeper was not successful in getting rid of it either. I will be testing out Webroot's 30-day money-back guarantee policy tomorrow.