Instruct: Classify a review as either positive or negative.
Query: AT&T Big Button Phone

I ordered this phone for my mother who is 96 years old and in a nursing home. She needed a big phone with big numbers, so I thought this would be perfect for her. When I received the phone I took it to her and we tried four different jacks at her facility and we couldn't get a dial tone. I brought the phone back to my house and hooked it up and the phone never got a dial tone. I contacted Amazon to report that the phone could not be used and was defective and they denied any type of guarantee for the product. If I wanted to send it to AT&T, it would be at my own expense plus an additional charge which would have exceeded the cost of the phone. I promised to never use Amazon again.