Instruct: Classify an Amazon review as either positive or negative.
Query: It is flawed - once closed, it's really difficult to re-open

This item USED to be sold at Pottery Barn stores but they discontinued it after it became the #1 returned item. I had one and returned it myself. After using it, it's really difficult to get the top back off. Seriously, I only got it off once myself, by banging it on a table. And I'm a pretty strong guy. The second time I used it and couldn't get the top off, I just went and returned it to PB. Stay away! Unless, of course the company redesigned it. However Norpro should be boycotted for producing a product with this flaw anyway!