Instruct: Classify the given Amazon review as either positive or negative.
Query: UNBOX IS TERRIBLE!

If you've ordered from Unbox before, maybe you've had better luck, but mine has apparently run out. I am missing the last 15-20 minutes of the film. I will NEVER download from Unbox again- the film is locked and can't be burned by most programs, the one that did for me produced an incompatible DVD. This service is piss poor, Amazon. I'm very disappointed.