Instruct: Classify the given review as either positive or negative.
Query: What is the odd of getting two defected Kindle, consecutively?

Screen Problem:I received my replacement for the first defected Kindle. To my disappointment, the screen problem is even worse than the first one. The screen is broken right from the start. It really doesn't matter whether the features are good or bad.Service Problem:I live in Taiwan. For the first defected Kindle, I have to make a 18 minute international call to get the replacement. Amazon should really provide a toll-free solution for this.If the product is defected, I still have to pay the international shipping charge. Plus, there will be surcharge for the refund to my credit card.Expenses:So, I have to pay the international call, international delivery, and surcharges of the credit card. All because of Kindle's defect.Not that I don't like Kindle. 'But why should I pay these costs to get it right?