Instruct: Classify the given review as either positive or negative.
Query: Always goes down hill

I will start off by saying that the only reason why this product got any stars from me is because they have phenomenal customer service. Unfortunately great customer service still can't make up for the fact that after 6 months of this monitor working amazingly it suddenly takes a turn for the worse and stays there. I have two camera's because I have two babies. The video only works for my son's room when plugged in (channel B). The audio always seems to die, it goes from crystal clear to pure static. Either the audio is too loud with static, or it doesn't work at all. I have to keep a back up audio monitor in both babies room. It's not my house either because we just moved and the same thing happened. I can't live without the video part because both my babies are loud sleepers so I need to see if they are up or just making noise. I am no longer under warranty so I can't bother customer service anymore.