Instruct: Classify the given Amazon review as either positive or negative.
Query: Not received after 5 weeks

I had not received this order after 5 weeks (4 weeks from shipment). Amazon customer service - with its usual insensitivity to the details of particular customer problems - unable to understand that if it is not here in that time then it is unlikely to arrive. Have to wait another month with no commitment they will send it again even if it is not here after that.