Instruct: Classify a review as either positive or negative.
Query: Service, product leave a lot to be desired

The Star Struck jacket I purchased was defective (zipper would not zip). Following the instuctions on Star Struck's Bill of Lading for returns, I made a call to them. They told me I had to call a "special number" for Amazon purchases. Calling that number I found out I was routed to a voice mail box and was told to leave my info. I could expect a return call "usually within 24 hours."The return call, of course, hit my voice mail box and I was told that I had left no details about what I needed (I had, in fact left all details about my problem, the order, what I wanted, etc.) 2 business days later I finally was able to get a return authorization.What kind of service is it for Amazon customers to get shunted to a voice mail box, while "regular customers" immediately speak to a service person. My advice is to give this vendor a miss.