Instruct: Classify an Amazon review as either positive or negative.
Query: total piece of crap

i thought this product would be a winner -- and it was -- until i tried to clean it (carefully and according to the manufacturer's instructions). the plastic pump split around the bottom and now the pump doesn't work at all. Since the Amazon return policy on it expired a month ago, I would have to pay to ship it back AND I would only receive a partial refund. Ten dollars down the drain since I can't seem to find any information about who manufactures the product to deal with them directly.In total, this pump lasted 2 months. Totally unacceptable. I'm off to Crate & Barrel to pay more for one that works and will be returnable if it breaks.