Instruct: Classify the given review into positive or negative sentiment.
Query: when it works, it is great.... but it doesn't work.

I was happy to see others had a similar experience. I loved this machine, but mine worked for only 3 weeks before the grinder stopped working. THIS IS MY SECOND MACHINE. Prior to that I had an automatic Krups which similarly stopped working after 1 month of use due to electronics malfunction. Thank God I bought it at Costco and their return policy is awesome. Saeco's customer service is terrible. I am going back to the semi-automatic do it yourself machine and french press. These machines are great in theory but are too expensive to purchase knowing they have a limited life span.