Instruct: Classify the given review as either positive or negative.
Query: terrible hotsync

I purchased two of these from gadgix. They each came with a keyboard, software, craddles, screen portectors, and a warenty... I am running windows XP and have yet to get the system to regonize the craddle... i went the distance to purchase an usb to serial converter. the system picked up on the cord but not the craddle.