Instruct: Classify a given review into positive or negative sentiment.
Query: Poor quality & horrible customer service

Tonight, my son fell out of his swing this afternoon when the seat tipped over. The bolts were not loose, nor were they stripped. The CSR that I spoke to at Mattel basically told me that it was my fault (in a nutshell) and told me to buy a new one. She said that they no longer make the repair parts for this particular swing. PLEASE check your Fisher Price swings and make sure the seat is not loose. Also, double check the seat belts. Because those came loose as well.This was a secondhand gift, however, I would expect expensive baby items like this SHOULD last more than a few years and through more than one child.In terms of this swing, the motor makes a very loud noise and is sucks batteries like no tomorrow. The seat is wobbly and not safe. My son fell out of this swing face first onto the floor tonight and has a huge bruise on his head from it. FP refused to do anything about it, they didn't even apologize.I give this ZERO stars.