Instruct: Classify the given Amazon review as either positive or negative.
Query: does not work

I bought this to use on a recent camping trip and it would not work. It was my fault for not testing the item before I went on the trail, my bad. I had 5 other people with me on this trip, all with more camping experience, and no one could make it work. When I came home I placed another set of mantles on and tried again, still nothing. The worst part is now I'm being told by Amazon that I cannot return this item. This information would have been nice to know prior to my purchase seeing that I now have a $80.00 paperweight. I'm very disappointed in this transaction. As I search through Amazon's pages I cannot even find a customer service e-mail address to ask about this. My bottom line is I have to leave a negative review here so hopefully others will learn from my mistake.