Instruct: Classify a review as either positive or negative.
Query: does not fit 15 inch laptop

I received this sleeve in the mail today and went to put my computer in it. The computer stuck out almost a whole inch. When I sent an email requesting return service I got an automated message saying the company was closed for the week due to the Sukkot Holiday. So I won't have any service until next week. Seriously upsetting.