Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Lowest quality of drives + 0 customer service

I bought Fantom drive a year ago. When I read about noise in the reviews I decided that it wasn't substantial, but when I got the drive I was shocked.Regardless, I didn't want to deal with returns and decided to stay with the drive - this was big mistake. The drive worked in On/Off mode - some days it responded, some days I couldn't even access it unless it was rebooted multiple times. It slowed my system and yet (lazy me!) I kept using it, until it died exactly 14 months after purchase.Tried contacting their support - useless.Save yourself time and learn from the lessons of others.