Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Scratched!!

I loved Shera as a little girl so excited when I saw it on line I knew I had to get it. Well today i finally got my DVD & it is scratched really bad! I'm so disappointed it's suppose to be new I unsealed it myself so why is it damaged?? If I could get another one I would really appreciate it I am more than gladly would return the one that I have. Please get back to me that way we can work something out.