Instruct: Classify the given Amazon review as either positive or negative.
Query: 7.6 software can't see remote on Windows 7 or XP SP3

After upgrading to 7.6 (which you are forced to do if you want to reprogram your remote) none of my computers recognize the remote. Support is useless unless I want to pay $29 for a customer support call and they don't guarantee they'll solve the issue.My recommendation is not to buy their products since they don't support them.