Instruct: Classify a review into positive or negative sentiment.
Query: worst customer service ever

I've had my 3 phones for a week.Since then I have been on hold for 2 and 1/2 hours.and now 2 out of 3 phones work, sort of.5 transfers to get text to work without triple charging.35 minutes on hold to get disconnected for no reason.Promotion minute bonuses not honored. (20 minute hold)and on and on and on.Unless your super poor or need a not so reliable cell phone for emergency's.....do not buy.