Instruct: Classify a given review as either positive or negative.
Query: great machine, deceptive ad

I received my first refurb Kitchen Aid 5QT and had to return it. It had some scouring marks on the top and side...looked like someone used it to hammer nails. It was also missing the splash guard featured in the picture. I arranged a return with Amazon and the mixer was picked up the next day (Friday)and tthe new mixer arrived at my doorstep on Monday. I was impressed with the quick customer service. Although the mixer was in great shape and not hack marks, it still had no splash guard. When I reread the product decription, it only mentions a beater, dough hook, and batter paddle...no guard. the picture is faulty advertising. I suppose I need to carefully read the fine print on Amazon from here on out.The mixer is 5 star...only gave 4 because of the deceptive picture on the product's web page.