Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Don't expect any support for this Product in the USA!

After installing Photo Impact 8 on my home computer on January 6, 2003 the product would not work with my EPSON scanner. I repeatedly emailed, telephoned and faxed their technical support group asking for assistance. I received several emails from their Taiwan (corporate location) technical support people and at their request I reinstalled both the device driver for the scanner and the software but neither solution worked. I telephoned their customer service number on January 13, 2003 per Taiwan's request and talked to one of their US customer service representatives who promised to relay my message to the technical support people in their Torrance, CA office; he also suggested I fax my issues/problems to them which I did. I never received any assistance via telephone, fax or email from their office in the USA. I will never buy anything Ulead sells ever again!