Instruct: Classify a review as either positive or negative.
Query: Guaranteed to fall apart right out of the box

As soon as I opened the box a small wheel fell off this vacuum. I called Eureka customer service and they can't send me the part. Instead, I have to take it to be repaired. Even though it's under warranty, I shouldn't need to wait for a repair straight out of the box. This is not shipping damage- the plastic piece that is supposed to hold the wheel is defective. In order to box this machine at the factory someone had to hold this wheel in place in order to get it in its plastic bag without falling apart- it's that loose!