Instruct: Classify an Amazon review as either positive or negative.
Query: Cleaner works very well, company packing is another story.

The carpet cleaner works very well. I was a little worried when I received it and it was not packed well at all. It was like they threw everything in a box and put a very small amount of tape on it and sent it on its way. All the parts were loose and no cushioning at all. That being said, the cleaner seems to be working fine and does a very good job on the carpet, especially for the price.