Instruct: Classify an Amazon review as either positive or negative.
Query: Below Average

I agree with all the comments about the chair tilting, lack of customer service and the chair pad wadding up. Our chair leans to one side but we can't figure out how to fix it (assuming it's fixable). Also, I have tried to order a replacement cushion through Babytrend. Their website shows most of the seat covers as out of stock except 2, one vinyl and one cloth. When I tried to buy the only cloth one, nothing would add to my cart. So, I called them and was told that they were out of stock and I could try back in a month or two! Huh???? How is any reputable business out of stock for that long? And what am I supposed to do until then? All in all, this chair is not worth it -- I'll buy a new chair and tell everyone I know about my experience. There are too many other goods ones out there to choose from.