Instruct: Classify the given Amazon review as either positive or negative.
Query: hardware and software failure

1) tip of the 12V power plug is broken when I open the box. Why quality control did not catch it before ship it out?2) the GPS software freezed up twice during my 3 hours long trip. Each freeze requires multiple hard resets to clear. each hard reset take 3-5 min to complete. I don't think the risk and I took and my time wasted with HGPS35 worth the money I saved.