Instruct: Classify a review into positive or negative sentiment.
Query: ICEMAKER DOESNT WORK

I purchased this item with excitement that my husband and I will no longer need to make ice. When the box came I followed the directions and plugged it in and was ready to go.Well - it said 5-10 minutes for ice, but no ice was made. It didnt make any ice at all!!The icemaker doesnt work. What a complete disappointment!!!!!! I just want my $199.00 refund. I am so upset and do not have any faith in this company. Its terrible to mail out a defective product and terrible service.