Instruct: Classify a given review as either positive or negative.
Query: Great features, poor quality

I bought this toaster after reading the good reviews on other sites. I loved the 4 wide-slots, but the toast/bagel switch is what really drew me in. I loved being able to toast on one side only, say for bagels or hamburger buns.Unfortunately, it would do that all the time! No matter which setting I used, it would toast fine on one side, but the other side of the toast would be barely toasted at all. After recieving my first toaster, I thought "Okay, I guess this one is defective...". I sent it back for a replacement unit. Well, the same thing happened to the second one. Finally, I returned the toaster for a full refund.I was quite disappointed, since I own many other Black & Decker items, and have never had any problems with them.