Instruct: Classify the given review as either positive or negative.
Query: Too worried about us stealing their product!

After two weeks of dealing with poor technical support (the sound on the videos wouldn't work so I couldn't hear what they were saying), I finally asked for and got a new CD. Unfortunately, I couldn't install it because it kept telling me I had a bad product code, even though I called and got an authorization number on it.I gave up and returned it for a refund. I have saved some of their chat with me, and you would be amazed how rude those people are.