Instruct: Classify a given Amazon review as either positive or negative.
Query: horrible shipping problems

I rejected the product two different times for damaged that occurred during shipping. Both times the boxes had huge holes ripped out of them and the bike had visible damage to it. I didn't even take the bikes out of the boxes.Amazon now tells me that they cannot replace the product because problems with shipping are more widespread then they anticipated. I will now purchase the product from another company, and I'm sure when I do get the exercise bike it will be great. It is rated as a consumer's best buy.