Instruct: Classify the given review into positive or negative sentiment.
Query: Very unhappy with Clearplay and support!!!

Never written a negative review, but this is one time I think I have to. The programming files you download from the Clear Play site did not always work for me. When I called to cancel, I got a recorded message stating they have my number and will call me back. No call back, even after repeated calls. Then tried email. No response. In the end I had to cancel my credit card so they would stop taking the monthly service fee. I know as a parent we want to protect our kids from objectionable material in films, but unfortunately this is just not the service to use. I am going to write the Better Business Bureau to let them know of this company's business practices. Buyer Beware!