Instruct: Classify a given review as either positive or negative.
Query: nice trailer, but support from company is poor!

The trailer is fine, but dont expect to be able to get any replacement parts, as Kent Bicycles (the importer?) doesnt stock any parts and cannot get them. This makes this trailer somewhat of a throwaway, as it is useless if a part breaks. Also, you cannot get extra axle mounts for additional bike, and have to mess with swapping the axle mount every time you want to tow with another bike. This is frustrating, as I tow when its a family ride, but my wife pulls if it is just her and our son. Bottom line is that I would buy a Schwinn or other name brand next time for the extra $20 or so to get better parts availability and support.