Instruct: Classify a review into positive or negative sentiment.
Query: save yourself a headache - don't go RICOH

30 days after receiving a drive that didn't work, I'm still waiting for a replacement from RICOH. Each time I'm told I'll get my replacement next week. RICOH customer service is the pits and while better products are now available that cost less than what I paid for the RICOH, I still haven't written a CD.