Instruct: Classify the given review into positive or negative sentiment.
Query: SENT WRONG ITEM TWICE FOR RAV4

I ordered this cargo liner and was sent the wrong item twice. I have a RAV4 and was sent the cargo liner for a Prius. I did try to explain this to the Amazon customer service rep via IM, but they didn't seem to get what I was saying. I think they that their internal stock number is referring to the wrong item. Doesn't seem like they corrected the problem since I received the same wrong item a second time.I finally gave up and ordered off EBAY. The liner itself is great and fits perfectly. I have several of these Weathertech items for my cars and I'm am very satisfied with the items themselves. They are truly custom fit. Would recommend the item, just not from Amazon.