Instruct: Classify a review into positive or negative sentiment.
Query: Still no dual layer support for downloaded versions

Roxio has an update available that provides support for dual layer DVD burning. However this update is available ONLY for retail boxed versions of Roxio 7, not the download versions such as what you buy from Roxio's own store. Moral of the story: Roxio does not have an emphasis on customer satisfaction, they are ignoring much of their user base, and if you must have this product then buy it from Amazon or a physical store where you get the retail version! Better yet, check out Nero Burning ROM.