Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Don't buy from Small Appliance

I bought this pair of pitchers from Small Appliance and the first one started leaking during the brewing process within the first month. I did not put it in the dishwasher, but always hand washed it. When I contacted Small Appliance (just past the 30 days since it shipped but not 30 days after arrival) to address the situation, they initially balked and told me that since I had had the item for more than 30 days and they couldn't do anything about it. They grudgingly passed it on to a manager who did finally agree to replace it, only I had to mail the item back myself... no pre paid mailing label, their company policy. I know when I have had to deal with Mr. Coffee directly in the past for a similar issue, they were much more cooperative. I plan to avoid purchasing anything from Small Appliance in the future.