Instruct: Classify a given review as either positive or negative.
Query: Horrible product, leaks and sputters, even worse customer service from Conair

Buyer beware. This steamer has leaked since day one. I have only used it 3 times but today was the worst day. Water started sputtering out between the hose and base. There is water all over my kitchen floor. Called Conair customer service and they said there was nothing they could do unless I have a receipt and even then, I would have to ship out the old one before they would consider sending me a new one. Also, the rep could not offer me any assistance in regards to troubleshooting the steamer. Also, there is no manual on their website.