Instruct: Classify a given Amazon review as either positive or negative.
Query: Not Happy with after sales service from RCA

I was able to play only 1 DVD and then it stopped. When I returned for replacement I haven't received DVD yet and the contineous answer is 'Not in Stock'. When I will get replacement ? Answer is 'Don't know' !!Very hard to trust ...if customer returns the unit late then they charge you late fee but if it is late from manufacturer then there is no refund for buyer !! its a part of game.