Instruct: Classify a given Amazon review as either positive or negative.
Query: Service problem

The set developed serious color quality problems within the first year. The nearest authorized service is a two hour drive away from my hometown of Sedona, Arizona. That service company declined to drive to Sedona on a service call because of the four-hour round trip. Panasonic has not responded to my e-mail after two weeks, and my attempts to reach the Panasonic service area by phone simply lead to a phone maze without a real person to which I can complain. If you do not live in a city the size of Phoenix, I strongly recommend that you look at another product.