Instruct: Classify the given Amazon review as either positive or negative.
Query: What a problem

I bought this scanner 6 months ago to replace a .. scanner that just wore out. After scanning one picture the computer lost the scanner. I would reinstall, scan one picture and lose it. The tech support was worthless they told me to unplug my other USB stuff, then they told me to reinstall the software, which was tough. No change. I bought a new computer with XP pre-loaded this machine cannot find the scanner. What a hunk of junk!