Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Customer Service #1

I was not happy with the product. They claim this is a XL and did not even come close to fitting my sled. It was short by at least 2-3ft and did not fit over my hood (I have a small windshield too!) Seam was poorly put together and were coming apart in few spots. HOWEVER.. customer service department was VERY GOOD - they went ABOVE AND BEYOND. Not only I got a personal communication from their CS department but was followed by their manager's apology E-mail. If you are thinking about doing business with this company, don't think twice. They will make sure you are satisfied.