Instruct: Classify the given Amazon review as either positive or negative.
Query: Nonexistent technical support

It's difficult to rate software that won't install... I purchased this with a Sony ICD-MS voice recorder (at a premium), and when going through the setup (Win2000 on a Dell with plenty of headroom) encountered an undocumented glitch in the sample text recognition section. If you need this software, keep your fingers crossed that you're one of those lucky enough to have it configure correctly out of the box.Turns out if you purchase the software in a hardware bundle, tech support is $40 per incident. Even if you purchase the software on its own, you get one "free" incident, then YOU'RE on your own.I'd give a zero, but 1 is as low as the rating scale goes.