Instruct: Classify the given review into positive or negative sentiment.
Query: would not play!

I can not review this item as when it arrived it would not work on our DVD player. I wrote to Amazon to get a refund. I was told I could not get a refund but I could send it back for a replacement. I do not want a replacement as I rented it from the video store when it would not play. Please tell me how to get a refund and I will ship it back to you as it is no good to me. Thanks!Pat Blanchard