Instruct: Classify an Amazon review as either positive or negative.
Query: Incredibly Frustrating, and it never worked

I bought two of these, my first misatke, and neither worked. After LONG waits for customer support, I got someone in India who was essentially of no help. After more frustration, I got an RMA and sent them back. They sent me only one unit, and it didn't work either! What a headache! I should have returned these things right away.