Instruct: Classify the given review as either positive or negative.
Query: Fellowes Won't Support This Product When it Breaks

This product works fine most of the time. Unfortunately, the people in my office were not aware that a cleaning sheet must be run through after each laminator sheet is run through. If this isn't done the rollers can get sticky, grab the next sheet and wrap it around the roller. When this happened in my office, I called Fellowes customer service line. I was told that there is no way to service this model. Unless it's under warrenty one can't even mail it to the company for repairs. They also have no authorized repair centers. I was told that it was, "Time to get a new one."