Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Don't buy this product

Purchased this item for my son for Christmas. Once we got to uncrated it, putting oil in the engine and fuel in the gas tank, the pull starter would not move more than 2-3 inches. The automatic clutch was engaged so the engine could not be started. So here I was with my kid's Christmas present defective right out of the box. Attempting to contact the company is a joke, they take 2 days to respond to any e-mails and then after providing EXACTLY what they asked for in a return e-mail it took them 11 days to respond to a bona fide warranty claim for an obviously TOTALLY DEFECTIVE NEW PRODUCT. Suffice to say, I notified Amazon and they saw to it that the minibike was accepted for return. Great except I had to spend 2-3 hours crating the unit up and taking back to the trucking company 20 miles away. This is not an acceptable way to conduct business and anyone who is considering this company, Baja Motorsports needs to be warned about their lack of support!!!!!