Instruct: Classify a given Amazon review as either positive or negative.
Query: Horrible customer service support

I bought this product and it worked well for a while; however, several months ago, I started having problems synching with my desktop. I lost all my information on the palm pilot and I've not been able to synch for several months now. I tried calling the Customer support line for several weeks and when I did eventually get the right number, they were of absolutely no help. None, what so ever. Based on the horrible service I received, I will never buy another product from this company.