Instruct: Classify a given review into positive or negative sentiment.
Query: Worthless product, and worse support

Product is not packaged well, you can count on the heat shield being dented upon arrival.Workmanship on product slightly less than one would expect from an 8th grade shop class. (my apologee to 8th grade shop class students/teachers)Although parts don't match exactly with instructions; with a little work you can put this together.Mine doesn't work. No gas through regulator. But hey, this kind of thing happens right? Just a quick trip to the manufacturers website for information on a spare part or service. Good luck. A click on the "Live Chat" returns an "Offline" response. Try and send a message on the "Contact Us" page and you'll get a response "Too Long" No phone number is provided.A note to 'Fire Sense' (the manufacturer) If your business plan is to provide no customer service, skip the "Contact Us" page on your website.Awful product, awful company. Stay away or you'll get burned. (get it, it's a heater)