Instruct: Classify a review as either positive or negative.
Query: Cappuccinno System for the Electronically Challenged

I own two of these machines and love them. Probably not for those who take their coffee and it's preparation extremely seriously. It is very simple to use and makes a very good cup of coffee and the best hot chocolate. The steaming apparatus must be kept very clean otherwise it doesn't froth but never fails to deliver steamed milk. The only negative I have found is customer service. The woman I spoke to was rude and unhelpful when I tried to find out why the milk didn't froth. I had problems with one machine but not the other and found through trial and error, that water quality, and milk quality probably made the difference. For me though, it is worth the trouble.