Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Gears Jam...

I got this snow cone maker for my daughter for Christmas and she loved it. Made snowcones every day for us for about two weeks. Then it started jamming every time we put ice in it. We tried everything to fix it. Works fine when there is no ice, but when you put ice in it, the inside basket lifts jams the gears. We returned it through Amazon for a replacement with no problem, the next one did the exact same thing. I think it must be a problem with the design (and yes, I did let the ice "soften" as the instructions say). We are returning it again, this time for a refund and looking for another brand.