Instruct: Classify the given review as either positive or negative.
Query: Terrible Customer Service. Dishonesty is their policy.

Ditto like other reviewers. No email/phone/any notification was sent that order was cancelled, by them. For 4 wks. they kept telling when i called, in a very rude manner (yes, they do hang-up on you), that money was already refunded. It NEVER was. Forget any apologies for THEIR mistake. They are busy making interest on your money "held" ransom. Shamelessly ignore dishonest statements made in previous conversations and proceed to make false statements again! Whoever thinks paying big bucks will at least get you good customer service, you havent met these snobs. still waiting for refund after 6 wks...