Instruct: Classify an Amazon review as either positive or negative.
Query: Toshiba has Terrible Customer Service

I was torn between getting the HP 1935 and the Toshiba e355. I finaly went for the Toshiba because of the faster processor speed and the one year warranty. But after one month I started to have problems with the system always coming up with errors. I called the tech support and they said that if I sent it to them they would work on it but it would cost about $100.00 so I figured I could live with the error messages. Then a tragedy happened and the screen got cracked. So I called to see if they would cover that and they don't cover the screen damage in their warrenty. That would have cost $190.00 to replace, so at that price I could just buy a hole new Pocket PC. One Year Warranty, I ask "WHAT WARRANTY?" I should have gone with the HP 1935 in the first place. I spent two hundred on a little paper weight because withthe cracked screen it doesn't do anything anymore.