Instruct: Classify a review as either positive or negative.
Query: Broken on receipt

My husband bought this for a fishing trip to Canada. When he opened the package on the day he was to use it the screen had several squiggly lines across it and they never went away. It made it hard to read the display. I contacted the company (Hummingbird) when he returned for a return authorization- had to hold on for over 25 mintues to get through to Customer Service- and the person who finally answered listened to my problem and said "send it back to us" and hung up. No address to send it to, no return authorization number, no suggestion of how long it would take or how they would repair or replace it. I don't have time today to go through another call but I guess that is the only way I will resolve this issue. Not very satisfied with the outcome so far.