Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Awful

This chain is so flimsy and fragile it looks as if it will fall apart if I look at it cross-eyed. However, when I left a negative review for the seller (due to misrepresentation as to the product), the manufacturing company, Gem City, called me and offered to give me a discount on a different chain. I said no, thanks, since I'm not impressed with the quality of their product, but at least they seemed interested in making sure the customer was happy.