Instruct: Classify a review as either positive or negative.
Query: Corporate disregard for consumer

I own a Lexmark Z32 ink jet printer. I upgraded my operating system to Mac OSX 10.4.11 and the printer no longer worked. I contacted Lexmark and they responded "Please accept my heartfelt apologies for the problems you are experiencing with your Lexmark product. To the best of my knowledge, there are currently no plans to develop Mac(10.4.11) drivers to support this model. Thank you for notifying us of this request." So before you buy a Lexmark, think about whether the company will be there for you.