Instruct: Classify a given Amazon review as either positive or negative.
Query: Wish I could Stomp on this Software with my foot!

After my hard drive failed I really wanted to get good back up software. I read the reviews in magazines and online and they all said this was the best. Well, it isn't. Far from it. I have installed it and re-installed it about 5 times, called tech support and e-mailed them many times. Followed all their advice and changed all my configurations, hardware drivers, uninstalled other apps, tried different brands of CD-R and CD-RW etc. etc. Never could get it to work at all. I have a great coaster collection. I am very frustrated, but worst of all, I still don't have back up software!I have a Dell 4000 notebook with Windows XP, plenty of RAM and my CD-RW is "supported" by the software, but it just won't work. A waste of money AND time!! Wish I could get my money back. My time is lost forever.