Instruct: Classify a review as either positive or negative.
Query: Very informative

I must admit that I haven't used the steps or principles in this book so don't ask for results from me. But I have read it. I bought it to help push product via the telephone but haven't found the time to sit and make all those "cold calls" yet. The book itself is full of great script ideas, off the cuff speaking techniques, organizational principles, handling rejection techniques, etc.. I like to read so I can tell that this book has a lot to offer those who deal with sales and more specifically phone sales... hence why I bought it. For those that need new ideas when it comes to phone sales/networking... check this book out.