Instruct: Classify a given review as either positive or negative.
Query: 4-Year Service Plan for Televisions

I purchased the 4-year service contract thru Amazon (actually 3 years since the 1st year is covered under warranty). I never received a conformation mail from the third party vendor (Service Contracts from NEWCORP). I have called their customer service and am currently waiting for them to send me written confirmation. It is also unclear on whether I need to provide them with additional information before my service contract becomes "valid" since they had no further information about my purchase from Amazon (e.g., model number of the TV, etc.). If this is any sign of the type of service I will be receiving, I have serious reservations about this service plan.