Instruct: Classify an Amazon review as either positive or negative.
Query: Poor customer service

The reason I purchased this product over other much faster machines was mainly the portability option. I wanted to play CDs on the go. Sony includes a remote with the drive that allows you to play CDs, but without the remote, you cannot use the drive as a portable CD player.I have had the unit one week, and my remote has already stopped working after one use. I have coddled this machine -- the problem is not a result of user damage. I called Sony, and they said I can either purchase a new remote or return the unit to the dealer. Why should I have to purchase a new part when the product is brand new? I will be returning this flimsy drive with its shoddy remote, and I will take my money elsewhere.