Instruct: Classify the given review as either positive or negative.
Query: poor quality and not a equipment issue

After informing "movies and game store" of an issue of a blu-ray I purchased. I was told that this was a firmware issue and pretty much have to live with it. The new player firmware is up to date. The used Blu-Ray is either warn out or it's a poor copy. I will never purchase from this company again and will inform everyone I know to do the same. This store doesn't care about customersBut the movie is awesome one of my favorites...all the store had to do was replace it with another