Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Does not work with many satelitte boxes

If you have a dish network satelitte box the chances are slim to none that this remote will work out of the box. The problem is that code 122 doesn't work and there is no working code for dish in the remote. You will have to make it 'learn' every key on your old remote. Not all that hard, but it took over 20 try's for it to learn the info button. Quite a pain, but what really made me give this product only 2 stars is their technical support (or lack there of). After having the same problem with 2 different R7 remotes and being told several times by their technical support that it was a problem with my sat box, I borrowed an R6 (also made by Universal) and programed it with the 122 code. It worked perfectly. After confronting their technical support with this proof that their is something technically wrong with their programming their response was that I should buy an R6 instead. Dah, this is technical support?