Instruct: Classify the given Amazon review as either positive or negative.
Query: piece of junk

I bought this for my mom- loved the look and apparent durabilty. Boy was I wrong. After about 2 months of infrequent use (maybe 6 times total) the menu button fell off. The Amazon seller wouldn't return it past 30 days, RCA wasn't any help either. I continued to use it by keeping a paperclip attached to poke inti the hole where menu button was. After about a dozen more uses the UP volume stopped working. What a rip off. I think I'll go back to sansa.