Instruct: Classify the given review into positive or negative sentiment.
Query: One of the worst pieces of electronics I've ever bought

This is absolutely one of the worst pieces of electronics I've ever bought. First, the software that comes with it is absolutely terrible, and the company that makes the software has gone out of business. Second, the player typically breaks within 2-3 days. I've read a number of other reviews, and based on my own experience with the product, you get about two decent days out of it. When you have to return it (when, not if) there is no customer service number to call, and the emails that you send typically don't get answered for 2-3 weeks. My first Rio 800 broke back in Nov-01, and it took unitl Apr-02 for them to finally ship me a new one. This new one broke within a week, and I have now started the ...process of replacing it. ... Based on the level of customer service and product quality I've seen in the Rio 800, I would also be wary of buying other SonicBlue products.