Instruct: Classify the given review into positive or negative sentiment.
Query: This product is junk!

Do not buy this conference phone. I bought this phone in November of 2006 and it came defective. I returned it to the RCA/Thompson via their request and they cave me a case number and told me if they couldn't fix the product, they would refund my money. In February 2007 they told me they couldn't fix it and I would see a refund check in about 6-8 weeks. It is now August 2007 and I have not seen a refund check and every time to find out when they will send my check they tell me to call back in a few days because the finance dept hasn't updated my case # yet. Don't buy any RCA/Thompson product because you'll never get your money back from them.