Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Bad QA & packaging

I received the item with the following defects:1) Hole in the projector screen. The hole appears to be aligned horizontally with an element inside the screen base and may have been caused due to friction during shipping. The manufacturer needs to package the item properly (e.g. cushioning between the screen and the element).2) There was a bent round metal piece loose inside the screen base. It appears to have broken off from the mechanism that keeps the middle of projector screen attached to the horizontal pole. As a result, the screen hangs slightly down in the middle. This issue is unlikely to have occurred during shipping.3) The screen tilts backwards quite a bit more than what I expect from a pull up design (and certainly more than what is visible in the picture of the screen in the manual).Returning for a refund as it's likely another unit would also exhibit one or more of these defects.