Instruct: Classify a given review as either positive or negative.
Query: Too loud and very different than picture!

I agree with a past review that this toy is too loud. You can't even hear the music when the balls are bouncing around. But that is not my problem. The hole that you drop the balls in on the top of the treehouse is not on the top as it appears in all pictures on the web site, on this website, on the box, even in the instructions inside. The hole to put the balls in is in the front of the tree. It requires a completely different skill set to use this. It is not a 6 month toy. I called to complain and was treated terribly and told "we know about it. There is a disclaimer ont he box that contents can differ from picture." THAT WAS THEIR ANSWER TO ME!!! I thought that was pretty crappy. My 13 month old son cannot even figure out how to get the balls in that hole.What poor poor cusomter service. I even talked to a manager and got that same poor and rude service.