Instruct: Classify an Amazon review as either positive or negative.
Query: Great Gadget, but Archos Customer service is the worst ...

At first I was impressed with my AV380, but then I realized my battery life was defective - approximately 90 minutes on a full charge. My AV380 is still under warranty, and Archos doesn't return my emails, and doesn't even have a telephone support line, so I'm at a loss how to get help!! I can not reach anyone at Archos, and my warranty is running out.Before buying mine, my friend had warned me, and I had read reviews before that Archos customer support is known for being the worst in the business. But I figured I would take my chances - I did - and now I'm paying for it!Incredible that this company is still doing business here in America... I understand they are based out of France.... Maybe that explains the lack of customer service... Buy at your own risk - Peeved in Hawaii!