Instruct: Classify a given Amazon review as either positive or negative.
Query: What ever happened to customer service?

I used to buy a lot of Sony products but this camera has put an end to that practice. I could go into details of my customer service nightmare with Sony but I think I'll focus on the product itself. The camera produces an average picture but my Kodak DC 200 had better quality and it was less megapixels. The camera started shooting blue hued pictures when taken around dusk. Later, it began doing it all the time. I use Adobe Elements to correct Sony's failures but I am just going to purchace another camera. Close ups were never very crisp either. I would send it into Sony for repair but they jacked their flat rate price up from $117.00 to $171.00. Ridiculous, nobodys inflation rate is that high. To repair it and pay for shipping, I might as well go purchase a new camera.