Instruct: Classify an Amazon review into positive or negative sentiment.
Query: False Advertising

The drive works fine and is easy to set up.However, it is advertised as "coming with" Memeo's backup software. Unfortunately, it was only a 30-day trial version (which is freely downloadable from Memeo's website, by the way), and there was no license key included with the product. What's worse, my inquiries to Buffalo's Tech Support to attempt to obtain a key for using Memeo were ignored. I hope nothing goes wrong with my drive, given the lack of response from Buffalo'ssupport.