Instruct: Classify an Amazon review as either positive or negative.
Query: Never Correctly Repaired; Replacement Offered

I had bought an Alera CD Copier some years ago and it worked fine - when it died I bought this one. It worked fine for a few months and then for various reasons wouldn't copy. I have so far sent it back THREE times - even though they paid for the return postage the last time I sent it back, it had exactly the same problem when I received it. On the good side; they did offer to replace the unit which is good customer service in that respect