Instruct: Classify the given review into positive or negative sentiment.
Query: Too many problems

I purchased this phone because I really liked the design of the product and was happy with Motorola products in the past. However, for the past 5 years, I have had only Samsung phones. I'm sorry to say that the Razr is all design and very poor quality. My phone constantly loses its ringtone setting. Additionally, I often answer the phone only to realize that although I can hear the person on the other side, they cannot hear me.There are phones out there that are a better compromise between style and performance - i'm going back to Samsung.