Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Watch out, not a user friendly company-Agfa Store

My family ordered this for me thinking it was what I wanted, a retractable ear-bud unit. It is not, just a case to wind the wires around (storage?). I had opened the package and found that I did not want this item. Their customer service department said if it's opened you cannot return it! After I talked to a supervisor, he grudgingly said I could return it for a 15% re-stocking fee. Sorry, but I think this company does not know what CUSTOMER SERVICE means.