Instruct: Classify a given Amazon review as either positive or negative.
Query: CUSTOMER SERVICE IS AWFUL

The feeder has broken on me 3 ----yes 3 times! It supposedly has a "lifetime" guarantee. The lady was pleasant enough, but she let me know that I have to pay $12 EVERY time the feeder breaks. I have no squirrels that can access this feeder. The plastic is VERY brittle (maybe due to the fluctuation in temperature in New England?) and the feeder tube keeps breaking. Falling right down spilling a mess of seed for me to deal with. I asked her if I called again in a year because of another broken tube was I going to get charged again? (Mind you this is the 2nd time I've paid) "Yes." Not the quality or treatment you get with Droll Yankee or Aspect. I will continue to buy from them exclusively. Never again with this piece of inferior junk!!!