Instruct: Classify the given review as either positive or negative.
Query: Item wasn't received!

Seller did not respond despite mutiple attempts, product wasn't received. I am now attempting to get a refund, however it has proven to be most difficult. I have an open claim, still without any answers. This product was originally ordered a month ago and I am still struggeling to finish the sale. I will neve order through this seller or Amazon again!