Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Terrible Warranty Policy and Customer Service

Purchased this model in July2011 and it didn't even make it a year. Called Cuisinart customer service and was on hold for nearly 15 minutes before speaking with a representative. Once I was connected was told to send the unit back(my cost), include a $10 check(for return shipping), and was given a laundry list of details that had to be followed. Additionally, the warranty address in the manual was not even correct! I asked the customer service rep. to kindly email me the information as a sort of "repair ticket" as she said "we don't do that". Don't get sucked into the 3-year warranty because if you do return the item for warranty work, there is a possibility that the work will be not covered and you are out time, money and patience. I expected better quality from not only the product but also the company. I am sadly disappointed in both.