Instruct: Classify an Amazon review as either positive or negative.
Query: Panasonic Phone with Answering System and Talking ID

I ordered this item and received it, the phone never worked, it would not ring so the Caller ID and the answering system would not work, Amazon replaced it and the new one worked for one call and then never rang again, same problem, without the ring the answering systam and the caller ID never worked. Calls to Panasonic help line were useless in both cases, they knew nothing about the product and couldn't have cared less whether it worked or not.