Instruct: Classify a review as either positive or negative.
Query: Received 2 of these, both broken beyond use

Ordered on for my mother for Christmas, received in a broken box, and all the plastic on the bike was broken like the package had been dropped from a significant heighth...Amazon was sooo easy for doing an exchange...UPS came to my door with a label and picked it up. I received the second bike is less than a week. This time the packaging was perfect, but the bike was still broken beyond use...returned for a refund