Instruct: Classify the given Amazon review as either positive or negative.
Query: Problems

I bought one two months ago. The price was right for a first time buyer. The pod feature is very convenient when you are only making one cup.The quality was not good. It came with a cracked plastic in the coffee filter holder that made it leak. I called Briel customer service, and they referred me to the sales office to get a new one. The sales office never returned my call. When I called customer service again, they said fax them the receipt and they would send me a new filter holder. Again, nothing. This filter holder was for the ground coffee (not pods) so I figured because I didn't use feature very often I would live with it. However, yesterday the heating element apparently burnt out and nothing heats. I dread dealing with customer service again; the aggravation may not be worth it... You get what you pay for.