Instruct: Classify the given review into positive or negative sentiment.
Query: Service Shock

As I recall, our 26" AQUOS did have a gorgeous image for the first four months....August through November 2006. I haven't seen it in 6 weeks so it is hard to be enthusiastic. By December 13th, our AQUOS was in the shop --waiting for part after "reconditioned" part from Sharp. We spoke with Emily, Andre, Jordan, Patrick, Tammy, Cindy, Jamie, Serena, Angie, Ray,Lynelle, and Clarice's voice mail at the Sharp Service Center in Romeoville, IL.. We then sent two faxes. Two weeks ago, we were promised a replacement tv -- which we later learned will be a "reconditioned" set. We are about to pick that set up. We received no compensation and only the most glib apology.I am not sure what other warantees say, but I urge you to read the Sharp warranty with great care. Their service staff were friendly, but would not give us the name of a manager to contact for a month.