Instruct: Classify the given review as either positive or negative.
Query: Terrible product and customer service

I got a black cartridge and a color cartridge. The black cartridge failed straight out of the box. I contaceted ANTonline (Amazon wouldn't deal with the problem) and they refused to claim any responsibility. They said take it up with the manufacturer. Just today (only a few months later) the color cartridge has stopped responding. The failure is bad enough that I can't get the printer to print black from a good cartridge. The products these people are selling are horrible, and their concern for the customer is about the same.