Instruct: Classify a given review into positive or negative sentiment.
Query: At least I got 8 months out of it

Bought this machine about 2 years ago. Made incredible stuff. Later that year it broke. The autoreverse mechanism kept reversing until the motor overheated and shut off. At that point I variously called and emailed about my problem. It obviously was never perceived as their problem. After about 6 months of calls, I finally got a replacement motor, which didn't work. I continued to attempt to get satisfaction, but never got any response. I don't trust these people who said that they would fix the problem. I asked to send the machine back and offered to pay freight. No response. I loved the gelato and sorbets I was making, but now I'm off the find a more reliable model. The freezer version by Cuisinart just doesn't stay cold enough for a big batch.