Instruct: Classify an Amazon review as either positive or negative.
Query: Surprising poor quality...even for the money

I'll keep this short - this product is terrible. This was my first foray into a portable, and I went with the Rio name because I recognized it as one of a few industry leaders. I was mistaken. This product simply did not work - and I even exchanged it for another...and that didn't work either. The software was shoddy and inconsistent, - and when I did get it to work for a day it had unbelievably poor sound quality (a la the hissing you hear in the background that other reviewers have mentioned). Bottom line - this is a poorly designed and manufactured product, with incredibly bad website and customer support. Buy something else - like the Nomad IIc - it actually works and you'll be up and running in literally minutes.