Instruct: Classify the given review as either positive or negative.
Query: Never recieved this particular item

True Value took two weeks late and never sent the item I really needed, the whole reason for the order in the first place. Never was told why it wasn't sent, it was simply removed from the purchase order. After calling True Value support number they said they have never carried the item and it was an Amazon problem and that Amazon should have sent an email letting me know that. I argued that Amazon would never know they didn't send the item. The phone call confirmed that they didn't send the part and never would but never really resolved anything.