Instruct: Classify a review as either positive or negative.
Query: WILL NOT COVER RETURN SHIPPING OF DEFECTIVE PRODUCTS

Never order from Bose.com. I was excited to buy a Bose Wave Music System but the CD player made a loud clicking noise when the same CD played just fine in other CD players. I tried to return the product, but I've been told by the customer rep for bose.com that Bose DOES NOT PAY FOR RETURN SHIPPING EVEN WHEN THE PRODUCT IS DEFECTIVE. All they offer is an exchange. When a product is DEFECTIVE the manufacturer should cover the return shipping, with no questions asked. That's what someone would do if they truly stand behind their product. That is not the case with Bose, and now I am $50 out of pocket because of it.