Instruct: Classify a review as either positive or negative.
Query: no customer support

Pinnacle express looks like a good program, however it would not recognize my burner. After trying several of Pinnacle's automated solutions, I tried e-mail requests. No reply. For personal service via telephone the hours available are only for those not working and they are not toll free. My Arcsoft program from Canon does recognize my burner, I still have not been able to use the software from this product. The hardware works, but forget the software and any tech support.