Instruct: Classify a given review into positive or negative sentiment.
Query: doesn't work

I purchased the mount online and hooked it up to my Sampo 17" LCD and the screen drops. It doesn't stay up the screen is too heavy for the tension on the fittings. I called Omnimount direct and they suggested I change the washers? Thats just great! Lousy service I wouldn't buy another omni mount because of their service.