Instruct: Classify a given review into positive or negative sentiment.
Query: Unsatisfactory XP installation

I was not able to install this properly on my Windows XP PCafter many hours trying. The installation CD supplied by Epson generated numerous errors, so I went to the Epson support website. The site directed me to a third party website. I followed the instructions there (uninstall XP patch, install software, install another XP patch), but the 'Smart Panel' software still would not run. I finally got it to work by runnning it under Windows 98 compatibility mode. Some XP users have gotten it installed easily, but in my case it was a big hassle! Too bad, since the scanning quality is good.