Instruct: Classify the given review as either positive or negative.
Query: Junk! that looks good.

I purchased my Cyberhome DVR-1500 form HSN. I used it one time and then the eject tray froze up. I e-mailed Cyberhome for support (yeah right), but what they advised didn't work, This was back in May. After 4 more e-mails asking for service I haven't heard from them since. Their phones (or should say phone because they must only have one) is always busy. The unit also is always very hot. Please don't buy this your wasting your money. After seeing all the bad news about this product I am going to write a complaint to the better business bureau and I advise everyone else to do the same. And Stores should stop offering anything from Cyberhome. If I could give no stars I would. I may have to take the loss and burn the unit in a bonfire ceremony.