Instruct: Classify a review as either positive or negative.
Query: Awful customer service from Zeno

I purchased a Zeno for my daughter a year ago and it worked as advertised. This year I purchased another Zeno for my other daughter. The unit I received was defective - the adapter did not fit the unit, therefor the Zeno would not charge. Without a charged battery, it doesn't work at all. I called Zeno 4 times. All 4 times, my call went directly to voice mail with a promise to call me back. I never got one call back. I sent 3 emails. One email got a response - the response was "we'll respond to you shortly." I never did get a response. All of this occurred over a period of about 3 weeks. Finally, I contacted Amazon. Even though I was now a few days beyond Amazon's 30 day return period, they did the right thing and sent me a new Zeno. Thank you Amazon! If you buy this product, find it at a local store so you can return it if necessary. I have a hard time recommending any product sold by a sleazy company.