Instruct: Classify the given review into positive or negative sentiment.
Query: Advertised as NEW condition----should have said beaten and bruised

I sent this movie to my 2 1/2 year old niece. When my sister took the video out of the package (it was (re)shrink-wrapped), it was scuffed and scratched. She was already thinking, "This is New condition". We all could have lived with that, but the movie stalls in playback. Try explaining that to a toddler. What's worse is that I contacted the company twice and didn't get any response at all. Amazon's A-Z Claim has resolved the issue, but should that have been necessary? If you are going to advertise a product, at least back it up with a response when you are contacted.