Instruct: Classify the given review as either positive or negative.
Query: Too much trouble

Austin Bazaar did not have one of the guitars I wanted in stock. They were really nice about changing my order; however, I never recieved my goods. I tried several days to get in touch with Austin Bazaar and theyresponded one time and said that Fed-ex said my stuff was delivered. For three days after that, I tried to contact Austin Bazaar and they would not respond. I had to file an A-Z claim with Amazon to get my money refunded. I will NEVER order anything from Austin Bazaar again!