Instruct: Classify an Amazon review as either positive or negative.
Query: Painfully poor writing about an important topic.

Beware. The thesis is excellent, but the "Readers Digest"-style writing is extremely lightweight and annoying. This is a fluffy, motivational "parable" about becoming customer focused. It offers imaginary examples of how to please customers without any actual advice on how to implement these types of ideas in real-world situations.If you're interested in improving your customer service and customer focus, look for something more substantial than this little book. If you're just looking to feel good about improving customer service and don't have a long attention span, this is your book.