Instruct: Classify the given review as either positive or negative.
Query: Used not New, You may not get what you paid for...

The item itself is functionally as expected. I paid for and ordered a new item but what Amazon shipped me 3 times in a row was very used, not new. The Power Rods had many thick scuffs and scratches through the surface of the finish on the rods. After having Amazon send me two replacement shipments and all 3 items having the same type of damage that you would associate with a used product I gave up. Amazon customer service made a good effort to fix the issue and in the end issued a $30 credit when I reluctantly decided I could live with the damage. I wanted to make sure everyone out there had the heads up in case you face the same issue with your order(s). It's the first time I've had such an issue with Amazon in the hundreds of orders I've placed so they still have a great track record with me.