Instruct: Classify the given review as either positive or negative.
Query: Company responded poorly about defective product

My girls age 4 and 6 are enjoying playing with this. However, I agree with the reviews that state it is very brittle plastic and I don't expect it to last very long. I was afraid it would break as I was putting it together. The roof won't stay on so they just play without. The box also came with a missing piece, the cupola on top, so it doesn't look as nice as it should.I contacted the customer service number listed on the instructions and was told that I had to return the item to the store and the store was responsible for getting me the missing piece. The customer service representative was very rude, and I am now stuck with a defective barn. Buy this with caution, and save your receipt. I do not recommend.