Instruct: Classify the given review as either positive or negative.
Query: limited sync abilities, poor tech support

1st, before you buy electronics on Amazon, ensure the 3rd party merchant takes returns. As for the Clie, it has limited abilities to syncronize with microsoft programs. It can not interface with microsoft outlook exchange servers unless you buy an additional cumbersome $70 program. The tech support from Sony is slow with limited knowledge of thier products by phone. Email response is fast. Stick with another brand for your PDA.