Instruct: Classify a review as either positive or negative.
Query: Problem

Since I received the Tea Kettle every time I use it something inside it makes very LOUD POPS similar to the sound you hear as it starts to heat up (Materials reaction to the heat) except it's much louder.I notified the vendor about this, I got a reply asking me to define what I meant by loud POP's or Crackling noises, I repeated my concern about this and since I had another Tea Kettle exactly like this one and that never happened so I think this is not going to last very long.I never heard from that "Customer Service" lady again.RegardsOscar Sanchez