Instruct: Classify the given review as either positive or negative.
Query: Phone tools did not work on my phone

Motorola Phonetools did not work in my Razr v3 phone. I called Moto-support and was told to get the next version. How do I know if the next version will work of not? The version I purchased was suppose to do the trick. I even research what the problem could be and downloaded a speacial driver, and this did not get it to work. So I am stuck with software that is not doing me any good.