Instruct: Classify a given review into positive or negative sentiment.
Query: Third one finally worked.

Bought this for my daughters birthday. It was new defective, VTech sent another, same thing, new defective. Finally after a month and wasting my time packing and returning the 1st two I received one that works. I wrote VTech saying they have a quality problem with this phone and asked if they could provide me a free extended service contract, they assured me the phone would be OK and I could purchase a contract if I wanted. Although VTech stood by their product and provided replacements, I feel they should have gone a little further since it's clear after my experience and the other reviews here, they have a serious quality problem.