Instruct: Classify an Amazon review into positive or negative sentiment.
Query: phone problems

This is a great phone with some really great features. I especially like the the ability to access the answerer from the handset. the problem has been that I have bought 2 & both are broken. The first one had several broken components including the phone button to turn on the machine. I frequently could not gat a dial tone until I smacked it on the side but then the cover on the battery would sometimes fall off & the battery would fall out. The store refused to take it back because I had bought it more than 30 days before. So I bought a second one, hoping that I could get AT&T to give me my money back on the first but they would not. Anyway, the second one works a little better but no one can hear me on either outgoing or incoming calls unless I use the headset, which is not always convenient.I would really like to know if anyone has had similar problems. I really do like the features of the phone & have been hard pressed to find a substitute with all the same features.