Instruct: Classify a review as either positive or negative.
Query: Very poor quality

Bought two of these phones in late January and have now replaced both once and are having problems with both new ones. The displays keep having problems and the batteries either don't hold charge or shut off completely. Cingular is perfectly willing to keep replacing them but will not allow us to upgrade or change to a different phone. I have now spent hours on the phone to no avail and am considering completely switching over my service even it we have to pay the penalty. Frankly, we have found these phones to be faulty equipment and after researching them on the internet and speaking with someone at Cingular they apparently have known this for some time but have continued to sell them. In fact, we asked Cingular after the first one quit working if there was a problem with this particular phone and were told it was just a random problem and that there were no common complaints about this model.