Instruct: Classify the given review as either positive or negative.
Query: DON'T BUY IT! TERRIBLE CUSTOMER SERVICE

Shortly after the warranty expired the printer quit working.It showed error message about "paper jam" and there was not a paper jam. I contacted HP on the phone twice and once online. It would not reset and HP would not replace it. There is no fix for this problem. I found customer service at HP to be the worse I have ever dealt with. They would only offer a refurb at a price which was higher than I could buy a new one at most stores. This will be the last HP product for me. I also had a HP CD writer that did not work. I hate HP products! I replaced the HP printer with a Canon MP530 for half the price of the HP and it works perfectly.