Instruct: Classify a given Amazon review as either positive or negative.
Query: Disappointment

I bought the unit for my wife for christmas. Got it out of the box set it up and it worked for 2 months then died. After attempting to get assistance from the company I finally got thru. They wanted me to do a few things to get a new unit shipped out all of which are fine except paying for shipping I explained that I paid to have it shipped once and didn't break the item why should I pay to get a second shipped. I think that they as explained thru their mission statement should stand by there product. The unit does look good and when it works it is nice just cross your fingers and hope is doesn't break.