Instruct: Classify a given Amazon review as either positive or negative.
Query: Winged Migration - the Book

Rarely disappointed in Amazon - but this item was shipped from a book distributor. I paid full price for this book, but the item received was moderately damaged.... It might have been satisfactory if I were purchasing it for myself, but I bought it as a gift, and was embarassed because it looked like it was "damaged goods", and indeed, it was! Repeated phone calls, Voice Messages, and emails to the distributor went absolutely ignored!