Instruct: Classify a review into positive or negative sentiment.
Query: HORRIBLE customer service!!! Buyer beware!

My husband bought me two nursing gowns for Christmas. Not only was the package shipped late, but only ONE gown arrived. They now refuse to return emails and phone calls. What company takes a customer's money and then runs without delivering the product??? We've called numerous times with no response. What a nightmare! Would NEVER recommend this company.