Instruct: Classify a given review into positive or negative sentiment.
Query: I didn't work, and they wouldn't fix it.

I ordered the 6180DN, but when the 6180N (no duplexing) arrived three days late (next day shipping? forget it!), I decided to try it out anyway. The set-up video did not work on my new iMac. The written instructions, however, were fine. But when it came time to print, it didn't. I called Xerox, and they said the USB connection was probably defective. They gave me a case number and a phone number to call for support. I called that number repeatedly over four days, left them my home phone, my cell phone, and my email and large time blocks to call each time. No reply. Nothing! I spoke to the salesman, who promised me a call in the next two days. Nothing. He then told me in effect that Xerox had trained too few people to support this product. If you are looking for a printer that will not print, and a company that will not support it, then this is the printer for you.