Instruct: Classify the given review as either positive or negative.
Query: Good product, awful service

Stones came without packaging of any kind: they were in a small cardboard box contained by a larger cardboard box with no plastic, no padding, nothing. Naturally, they broke out of the smaller box and were simply flying around loose inside of the large box.When I recieved them, 25 of the stones were broken. Glass stones are good, but get them from someone else.