Instruct: Classify the given Amazon review as either positive or negative.
Query: Never worked

Software installed fine, but the keyboard never worked properly. Half the keys on the first one wouldn't work. Tech support first blamed me, saying I didn't install the driver right. Then after sitting on the phone with me step by step, they conceded it wasn't my fault and told me the board was defective. I exchanged it and that one would't work at all. After installing this software 10 times and pulling every trick I can find, I'm giving up.