Instruct: Classify a given review as either positive or negative.
Query: excellent lens, poor hanling by Amazon

The lens is excellent. It is very solid and takes great pictures. When I purchased this lens, the lens box came damaged, even with pen markings on it. I called Amazon and they told me they would exchange it, but it was going to take 5-7 days and I needed the lens for an activity in 2 days, so they decided not to send next day or blue and I now I have a box which is in bad shape in the event I want to sell the product in the future. I also send this compalint in writing and I got no response. I was really disappointed this time with them.