Instruct: Classify a given review as either positive or negative.
Query: Broke in under 2 months.. BUT...

This was working fine and I was very happy with it but then the cable broke that goes between the two steps. Amazon would not refund/return it as it was over 30 days (buyers beware of that policy!) and so I contacted the manufacturer directly and then sent me a new cable. So shame it broke - but good to know the manufacturer would send out a replacement part free of charge.