Instruct: Classify an Amazon review into positive or negative sentiment.
Query: very disappointing

I purchased the rowenta iron because I had heard they were one of the best irons and I was having a hard time finding an iron that I wanted. I was very disappointed!!! From the beginning it never seemed to get hot enough. I ironed everything on the highest setting. I called Rowenta customer service serveral times (they were not much help and not very friendly). Eventually I returned it at my expense, because it started leaking as well. Now it will not heat up at all and it has only been a year and four or five months since I bought it. I will not be buying another one!! I will go back to my dependable Black & Decker, who has great customer relations, as I learned in the past and I have learned to appreciate that. It always helps to have friendly people to help when you have a problem.