Instruct: Classify the given review as either positive or negative.
Query: TextBridge Pro Millennium

TextBridge Pro Millennium was a big disapointment. First of all it was the installation phase, it seems that when it reaches the part where it goes to add TextBridge menu to Word 2000, it fails and produces an error, then exits setup. Second, There's a major glitch in the software and I don't think the company is able to resolve it. I have been communicating with them for months with no solution. Third, everytime you contact/email customer support, you get a different person handling your problem (it is not like your file/problem is assigned to one person). Fourth, their online help or support material relates to an older version. My advise: ==> look somewhere else !