Instruct: Classify an Amazon review as either positive or negative.
Query: Never received, No Response from seller

I was very disappointed as I purchased this item hoping to have it with-in the time guaranteed. I didn't receive the item, I tried contacting the seller and I didn't receive any response. I did call Amazon and the customer care person was very courteous and put a claim in to guarantee my purchase. I am not happy with the seller but I was assured by Amazon's commitment.