Instruct: Classify the given Amazon review as either positive or negative.
Query: Lasted about 4 days before it broke

Finally got it installed last week.It lasted about 4 days before it broke - the end came off whatever it was attached to inside the reel part. I haven't been able to pull it apart to fix it.I am unfortunately out of the return period so I'm unable to comment on customer service.Crap product.