Instruct: Classify the given Amazon review as either positive or negative.
Query: Defective Product

I had just purchased the humidifier and followed all instructions to set up the system. After running for 15 seconds, the machine's reset button started to blink, which by the way should only be blinking if it runs out of water. Staring dumfoundadly at a full water resevoir, I followed their reset procedure only to have the same thing happen again...and again...and again. When I called customer service, they explained that the only time the reset light will come on is if there's no water left in the resevoir or if there is a mineral build up on the heating element. I explained that I had just bought the system less than an hour ago so there's no chance that there is a build up of any kind and that the tank is full. Their response was to return it and bring home another system and try that one. I am definately returning it, but will not be purchasing another bionaire system, or anything that has the bionaire name printed on it.