Instruct: Classify the given Amazon review as either positive or negative.
Query: Nice hardware with crippling software

The krazer works fine, the trouble is the low battery signal. You can't turn it off. No matter what. The problem with that is, the low battery indicator is absolutely ridiculous. The phone has 70% left of its charge and it puts up "low battery" and starts beeping. Of course you can always charge it... but then your making the battery worse. If you don't fully discharge the battery the battery is weakened so that it gets worse and worse. Motorola of course knows this. The batteries would actually be fine if the software didn't force you to ruin them.