Instruct: Classify a given review as either positive or negative.
Query: Arrived defective - drivers wouldn't load

I bought this card to replace exactly the same model - a DB9 connector pin broke (they're thin on 2nd port). The new card wouldn't match up to any driver (I downloaded newest drivers after CD failed). This usually means the PCI configuration space on the card is corrupt so the card can't be matched to the driver's .inf file (Vendor ID or Device ID).I spent 2 hours with chat tech support - helpful and easy to talk with, but still had a defective card 2 hours later.I was able to steal a part off the new card (the DB9 cable) and fix the old card with it, so I have 2 working serial ports ($26 for a $2 cable effectively). The cost of return on top of the 2 hours already spent is too great to proceed.I'd say this product has quality problems (cheap DB9) and not so hot quality control (PCI configuration bad).I've previously used SIIG serial cards with no problem - I think I'd buy one of those instead of this, for a few $ more, if I had it to do over again.