Instruct: Classify a given review into positive or negative sentiment.
Query: Don't waste your money

I bought the Shure e5c after reading some reviews, and based on using their phono cartridges for years. There is no bass with these phone, even when I get a good ear seal. I wrote to Shure explaing the situation and their Customer Service did not have the courtesy to respond to the message. I then called the 800 number and just got the run around until one of the representatives stated that a new model was comming out shortly and would fix this problem. That does not help me now and by sure I am not going to waste another $450.00 on a lousy product from Shure.