Instruct: Classify the given Amazon review as either positive or negative.
Query: Frustrating as heck

Can't set the combo. It opens no matter what numers are set. I've already wasted an hour on it. The instructions are three sentences long. Help!!Fri 10/21 - called the company tonight. I did like that they take calls til midnight though the help line is not available on the weekends. After one dropped call and a long on hold, I talked to someone who spent several mins taking all the product info from me and my home and cell numbers. But then instead of addressing the problem, she told me someone would call me back who knew the product.Sat 10/22 - no return call from the company. Needed a locking briefcase today so bought a (soft sided) solo brand one at Staples for 26.95$Mon 10/24 - got a nice phone voice mail and email stating to return the product in the original packaging for a refund. I hope this company is planning to refund the shipping to and from me as well as the 39.99$ price of the aluminum briefcase. I'm increasing the stars from one to two.