Instruct: Classify a review as either positive or negative.
Query: Good customer service, but unreliable drive

After asking around about hard disk reliability, I was pointed to Seagate. The drive comes in a very nice package/enclosure. It is easy to install and format, even on a Mac. I never experienced any problems switching the drive from Mac to PC...and then after about three months, the drive just died. No warning, it just wouldn't power up one day. I went online and there is an automated RMA/return form to fill out and within few days a refurbished drive shows up, then you send the dead one back. While this is very easy and convenient...I LOST ALL MY DATA and had to spend hours recreating. My next drive will be a LaCie which gets better reliability scores.