Instruct: Classify a given Amazon review as either positive or negative.
Query: Does NOT ship quickly and DOES not coorespond

In the introductory information they say it takes 4-14 days however its been 7 days and they have not shippped or responded to any communication. At this point they are still within the days that they promise but have not shipped from what I can tell.Terrible customer service in my opinion. I wonder if we will ever get the book. Everyone knows these text books are being used for school so why would they take so long to ship. I ordered 6 books using amazon and have been thrilled with all execpt this one. If book is received I will post another review, I guess its possible they are not linked with Amazon and have already shipped but its no showing up, but why no communicaton, I guess they could be poor at using the tool with Amazon.