Instruct: Classify a given Amazon review as either positive or negative.
Query: Horrible shipment

I received season 5 of Dallas that I ordered from Amazon.com. I paid the new price, but received a used one from another company. Not only did it look bad from the package, it skipped all throughout the episodes. The last disc would not even play. The disc was so scratched up that the dvd player could not read it. Of course Amazon.com will not replace it, because they had someone else ship it. Amazon.com found this person selling it, but will not make it right with the defective product.