Instruct: Classify a given Amazon review as either positive or negative.
Query: DID NOT GET PRODUCT

Ordered this product. I was sent a substitute item. It was a topical desensitizer with lidocaine. Was not happy. Condom use desensitizes more than enough. Had no need for a desensitizer. Called the customer service number. They agreed to credit my account for the amount I was charged for the throw away product. It has been several weeks. No refund. Guess I will be calling again. DO NOT ORDER AS YOU WILL PROBABLY NOT RECEIVE THIS PRODUCT