Instruct: Classify a given review into positive or negative sentiment.
Query: Symantec violates their own EULA

I had been a satisfied Symantec customer since Windows 3.1. However, I recently tried to reinstall this product after having reinstalled Windows on the computer I purchased it for. Reinstallation is completely blocked by their activation process. Two hour long calls to Customer Service and a contact to email service all told me to buy another license. "Please note that, as per End User License Agreement (EULA), one license = one installation on one computer. However, Symantec understands that user may need to re-install the software in case of hard drive failure, etc" but they don't let me reinstall! DON'T BUY THIS PRODUCT. And Symantec, say goodbye to another previously loyal customer.