Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Told by Customer Service to "Take it Back"

I was extremely excited when I saw an MP3 player made for the runner. I bought the item and anxiously downloaded some music to load. However, when I plugged the player into the computer it would not recognize the hardware. I tried everything as suggested in the owner's manual. Finally I called customer service and was on the phone and computer with them for at least 30 minutes for two nights in a row trying to make the thing work. I downloaded numerous software upgrades...all to no avail.I was finally told by the frustrated customer service rep. to take the player back and exchange it for another model. The service rep. blamed the problem on my machine running Windows Me.Needless to say....I cannot recommend this product.