Instruct: Classify an Amazon review as either positive or negative.
Query: Arrived Damaged

This product is billed as heirloom quality, yet it was not packaged well at all for shipping and it arrived damaged. I only plan on giving it as a gift for Christmas so I am hoping something can be done... but after contacting the seller, I didn't hear anything back from them, until I sent another e-mail. I was so looking forward to getting this item, but I have been left quite disappointed. (I rated 2 stars on all levels, but my child has not played with the toy yet as it is damaged, and I DON'T KNOW YET, wasn't an option)