Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: A Complete Disaster--Do Not Buy

When I started to install the reel, the process (almost unreable and unclear "instructions") calls for removal of a heavy metal frame that attaches to the wall. Once the frame is installed, the rest (and very heavy part) of the reel slides on two "lugs" which support the entire weight of the reel and hose. The sample I received had both lugs broken, and this was unusable. I called Ames Customer Servce for a replacement part, and they said they don't have parts, but they would send me an entire new reel for free. (Customer Service was very polite and helpful.) The new one arrived, and it had one lug broken and missing!! Again, useless. Quality control is obviously lacking in the Chinese plant where the reel is manufactured, and I would never recommend this to anyone.