Instruct: Classify a given review into positive or negative sentiment.
Query: Not worth the lack of customer service

I have now had two littermaid units over the past few years and while it keeps a relatively clean box both units have broken in one way or another. There are many posts on the internet about how to "reset" the motor which will solve some problems; however, the gears have stripped out of my units causing the motor to spin and spin until unplugged. When reaching out to the rude CS rep at littermaid I was able to reluctantly get them to give me an adress to send my receipt and power cord for the unit. That was the last time I have heard from that company. No replacement for my three month old unit and no contact from them. It is nice when it works but not worth the 150 dollar gamble for 3 months of a clean litterbox.