Instruct: Classify an Amazon review as either positive or negative.
Query: Poor Customer Service

I used Spyware Exterminator 2005 for the past year. Until about six weeks ago, I would have given this product a wonderful evaluation. After updating the spyware definitions, the program quit running. For the past six weeks, the technical support for this product has been unresponsive. I have sent in three different requests on their website. If they will not support their product, then you should not buy this software.