Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Defective shoes

I love the look of my Bandolino shoes, but after one wearing, I thought there was something wrong. They creaked, and a friend thought the noise came from my ankle. The second time, the noise was there again, so I brought them to a good shoemaker. He told me that he couldn't do anything, because they were defective. Can you help me? Do you have the address of the Bandolino factory so I can send them back?Waiting to hear from you,Donna Walter