Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Poor Service

I ordered this product as a gift for my mother-in-law for Christmas. The battery pack for the mouse was defective, and would not charge. Logitech told me it was amazon's problem. You can't find a phone number to talk to Amazon. Via e mail and a few days, they said they would send a complete new product (I guess just sending a new battery pack was too tough). I told them (via voiceless email) to send it to my in-laws, so of course they sent it to me 1000 miles away. I had to pay out of my pocket to get it to the right spot.Lesson learned-- returns are tough on Amazon.