Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Broken right out of the box

THsi item did not work at all. I bought it for a trip to Italy, lugged it all the way over there and it did not work - the pushout plugs would not stay engaged. I borrowed an adapter from the front desk and it worked fine. You probably do not need a transformer product like this as most devices you will want to use are already dual voltage (computer, phone, rechargable camera batteries, etc.) Just buy a plug adaptor and you will be fine.