Instruct: Classify a given review as either positive or negative.
Query: Unit eats VHS tapes even after two authorized repairs

Bought the unit January 26, 2004. Units started eating VHS tapes during recording and playback in July 2004. Took unit to local authorized Sylvania service center twice. Both times upon return, it continues to eat VHS tapes during recording and playback. $100 unit cost $65 in labor that hasn't repaired the unit yet. Am fighting Sylvania Customer Support currently to acquire a replacement unit for this defective unit. Will not purchase Sylvania in the future. Zero stars.