Instruct: Classify the given Amazon review as either positive or negative.
Query: Can't view the movie!

I received a scratched DVD, and am unable to contact the company (moviemars) to return it. Amazon can't help because they didn't "sell it". I am disappointed - this is the second time I have tried to get this DVD. The first time it was "lost" in the mail with no refund. Now it's scratched. Don't order from this company!Also, I wish Amazon would take some responsibility for this kind of situation - at least to intercede somehow when materials are not delivered, lost, or damaged. Makes me not want to order through Amazon!