Instruct: Classify the given review as either positive or negative.
Query: Horrible Product

This is a classic case of how NOT to market a product. While the frame itself looks nice, the installation was a terrible experience. Following the directions was easy, after installing the driver, the frame would not recognize my SD card. (SD cards are shown on the box as one of the acceptable storage media). The enclosed booklet and box do not include any contact information whatsoever . . . no technical support. Hence, I'm sitting on a $200 item with no way to determine what went wrong with the installation. To say I'm upset is an understatement. The documentation with this product is pathetic and inexcusable. Shame on DWELL.