Instruct: Classify the given review as either positive or negative.
Query: not so great

The company has wonderful response time. I received my product fast and they returned all of my emails with in an hour or so. I was not pleased with the quality of the product. I could not open the battery door with out a set of pliers and one heck of a pull and I could not tune in my favorite local radio station. I have returned it for my money back. Lesson learned... Know what you are getting prior to buying it off line. For now on I will just go to the store.