Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Price of product vs. poor customer service

Had problem with unit w/in 3 mos of purchase. Was finally able to make contact with company after several WEEKS of trying. Even their customer support line disconnects you when you try to keep holding and don't leave a message. And when you leave a message, it must be deleted, because they don't return calls.Product was replaced w/ refurb unit missing parts. Now I can't get ANYONE!Altec Lansing is a poster child for extremely poor customer service. They have your money, and you have, well, a product with their name on it, for as long as it works. Had I known this prior to purchase, I wouldn't have purchased. It's that simple.