Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: real (ain't the )one

wonderful player with great features BUT it only works with real one software. I could not get the real one program to recognize the panasonic player. Panasonic tech support was zero help- the "tech" who answered the phone barely recognized the name of the player.they could not help so I had to wait 3 days for a technician (?) to call- they had no help. After attempting again with tech support I gave up and returned the unit. why don't they support other software like musicmatch? "Brent's rule": if a piece of computer equipment can't be made to work in 1 hour- return it.