Instruct: Classify the given review into positive or negative sentiment.
Query: Great product with one major problem !!!!

I was very happy with product but BEWARE. I wanted to switch the ear hook from right side to left side. When I did, the earhook at the bottom broke off. I figured this is a common issue and called motorola for a replacement ear hook- I was told they do not make ANY parts for this model!!! I was also told my ONLY option was to buy a whole new bluetooth ! How can this be the only option for a little earhook? I will never purchase a motorola product again with out doing this type of research. Hope this helps you as well.