Instruct: Classify a review as either positive or negative.
Query: South Shore - Great customer service

I purchased this before Christmas and still haven't put it together yet. Its not bad for the price. There was one piece that was cracked. Make sure you check all pieces when it arrives. I requested a new part from South Shore direct and they had it shipped by fedex within the week. The new part was packaged extremely well. Can't wait to put it together now.