Instruct: Classify the given Amazon review as either positive or negative.
Query: Factory-Reconditioned KitchenAid not up to snuff

My reconditioned stand mixer arrived with a slightly dented and scratched stainless bowl,and slight blemishes on the unit itself, which is perhaps to be expected receiving a "used" item. The motor was sluggish, not really powering up as quickly as it should once the lever was engaged. The motor also sounds problematic when in use.