Instruct: Classify the given review as either positive or negative.
Query: Poor quality

I had the chair/step stool for less than 2 weeks and the seat padding "shifted", leaving a "dented" appearance in the front area. I wannted just to have the seat part exchanged, but according to the Amazon customer service, EITHER I get a refund OR I have to have the WHOLE chair/ step stool replaced. I could get the whole thing here, replace the seat, and send the rest back, but it is such a problem because the box is huge and the problem can be simplified.................