Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Fair Warning

I thought I could get a violin for my son to learn and not spend a lot of money.Now I know better.This violin arrived in unplayable condition.The customer service was ridiculous; who has ever heard of having to email photos of a product prior to receiving return shipping instructions???After emailing four photos and doing my best to describe what was wrong with an instrument that I am not familiar with I am finally mailing the violin back today. Let's hope my refund is prompt, at least!