Instruct: Classify the given review into positive or negative sentiment.
Query: Lost foot pedal

I bought a euro-pro machine for my eight year old. The foot pedal is not in the box and I have been trying for two weeks to order a new one. The number for the product is busy always and they are not very helpful. She can't use the product without the accessory that is missing. Someone please help me. The internet is not helpful either. Please give me some useful advice on where to get this missing part. thank you cathy yerbich