Instruct: Classify the given Amazon review as either positive or negative.
Query: Great idea, poor execution

This product is a real disappointment. I received my EbookMan this past Friday and spent the weekend attempting to loan the operating system. It never worked as promised. The included installation materials were a joke, the instructions, such as they were, had to be written by a committee of 3 year olds. If you wanted complete documentation, you had to download 150+ pages. Not that it would have helped all that much. By Sunday afternoon, I decided that the EbookMan was not worth the hassle and will send it back to the retailer. Franklin should not have rushed this product out to the public before it was ready. Their reputation will be tarnished and the ebook segment will be hurt again by poor product.