Instruct: Classify a review as either positive or negative.
Query: Good for first time servers in a very informal servers.

This book is good for someone who is brand new to the server industry, however not good for someone who is presently working as a server and wishes to sharpen their skills. I felt that the author really did not have the years of experience necessary to write a serious book about serving and etiquette. The section about "Turning your tables--tricks to get people to leave your station" is ridiculous. Not one of these suggestions could be utilized in any restaurant without being considered a rude, inexperienced server. All in all, I would not recommend this book to someone who takes their job seriously in this business.