Instruct: Classify a given Amazon review as either positive or negative.
Query: Lousy Customer Service

I was very pleased with the product for the first year and after that it became difficult to unwind the hose, plus, water ran out the exit hose when handle in REST position. It has a two year warranty and so I called the company and they agreeded to send a part they thought would fix it. After five weeks and repeated phone calls, faxes, and e-mail, still no part. Now they won't even answer the customer service phone # at 1-866-493-7638. So, I have a $70.00 flower pot holder.