Instruct: Classify a review into positive or negative sentiment.
Query: Good Service - Extremely POOR Packing

Quick ship, but extremely poor packing. The box of plates, which had a little sheet of paper between each plate, was placed in a large box with two small sheet of bubble pack thrown in. The big box had about 4 inches of empty space on each end and 2 inches of empty space on the sides, top and bottom. The little box just rattled around when the shipping people threw it into the truck - bit surprise, all 6 plates were broken. Frustrating! Customer Service took good care of me, but Shipping should all be fired and start over.