Instruct: Classify the given Amazon review as either positive or negative.
Query: Poor Shipping & Customer Service

Long story short I got my item a month after my order because they shipped me someone else's order. After emailing with the company rep, he didn't keep me in the loop as to when I would get the item I ordered. Very frustrating experience. You'd expect more from a medical supply company. The item I ordered was for my health and the company rep had no urgency for the mix up. I'll never order from here again. My order should have been free.