Instruct: Classify a review as either positive or negative.
Query: Unsatisfactory Service

Pugster is a poor representative of Amazon. This item was ordered as a Christmas gift. The incorrect item was delivered. Not only did Pugster send the wrong item but they included the invoice with the price. Attempts to reconcile this mistake in a timely manner were unsuccessful. I am not sure that the correct item was ever delivered and I am much too embarrassed to ask the person and inquire about the quality of the product. The only part of the transaction that occurred immediately was posting the cost on my credit card.