Instruct: Classify the given Amazon review as either positive or negative.
Query: Completely Unreliable

This is the worst piece of junk I've ever had. The first printer failed right out of the box. I've had the second one for about 6 months, and it has now failed - some obscure error message about updating the firmware that I can't find a solution for. I don't have time to fiddle with equipment - I need to turn it on and have it work. Never Again!!