Instruct: Classify the given review into positive or negative sentiment.
Query: Wallace Silversmiths has terrible customer service!

While the traditional bells are beautiful, if you ever have a problem with one, Wallace Silversmiths Customer Service Department is NO HELP! They clearly stated to me in an e-mail that "since we are not a direct seller to public and have this item manufactured (overseas), and sold direct to retail, we have NO facilities or pieces (as manufacturing season is OVER and we have sold out inventory) available to send." They offer no further assistance.