Instruct: Classify a given review into positive or negative sentiment.
Query: Poorly made and bad customer service.

The costumes mask had been smashed from poor packaging, which formed a permanent crease on the side of it. It also had glue stuck to one of the eye openings that the child is meant to look out from.When I called the company for an exchange or refund they told me I would have to pay for the shipping AND a restocking fee.Needless to say I am very disappointed.