Instruct: Classify the given Amazon review as either positive or negative.
Query: Umax software and drivers [disappoint]!

Like many others, I lost the original CD installation for drivers. UMAX has the gall to actually now charge for drivers and it's an outrageous price. Net affect: forces one to buy a different brand. Now, really, am I going to spend up to [money] on a driver for this scanner when I could put the money toward a good HP scanner or equal? And the VistaScan software which originally cames with the scanner is HORRIBLE! The worst scanner software on the market, far and away. Umax must be in terrible financial straits to use these tactics. Can you say, "Terrible customer support?"