Instruct: Classify a given Amazon review as either positive or negative.
Query: Broken Hooks

I purchased 2 of these, one for me and one for my mom. Both of our plastic hooks broke, and neither shoe organizer was full. I rated this product with 1 star because of the work I put into placing my shoes, then having to dump them out after they fell, and finally making space and storing them nicely somewhere else. Now, I must also arrange for the items to be returned. What a headache! I would NOT recommend this product to anyone.