Instruct: Classify the given review into positive or negative sentiment.
Query: Nice look but poor design

The price and look of this stool attracted me but the quality is not good.The problem is it is cheaply made and the company does a terrible job at packaging the product correctly before shipping.In fact I would not even say they pack it at all. They put the stool in a plastic bag and throw it in a box with no protection. The stool bangs around with the metal base and cracks. It dumbfounds me that they do not protect the plastic for shipping.I received 3 cracked seats. They have a responsive customer support that shipped me new ones.After a few months the height lever broke on one of them as well. The warranty had expired but they shipped a new one minus the shipping that I had to cover.2 stars for looks but I would not recommend this stool.