Instruct: Classify a review as either positive or negative.
Query: Bad product and bad customer service

The first day I used this it vibrated horribly. I took off the resistance disc assembly, and everything was quite and smooth. I called customer service and told them my findings to see if they would send me a new resistance disc assembly. They said they would but I'd have to pay to ship the old unit back. I told them I shouldn't have to pay for shipping because the unit brand new and defective. They suggested taking it back to the retailer (Amazon) and getting a whole new unit to avoid paying for return shipping. It's ridiculous that this company expects Amazon to pay for return shipping on there defective units. So I returned it to Amazon and bought one from a different manufacture. The company that makes this unit goes by Sarris and CycleOps. It's the same company. I would not recommend this item.