Instruct: Classify the given Amazon review as either positive or negative.
Query: BROKEN GLASS PACKAGING -TWICE!!!

The Candle is GREAT for I always buy the Fireside in the Store but I AM COMPLETELY DISGUSTED AND DISSAPOINTED THAT IT ARRIVED IN BROKEN PIECES, VERY DANGEROUSLY AND TWICE!!!!!....I couldn't even send it back...Amazon sent me another after I complained and it was once again, ENTIRELY BROKEN INSIDE!!!!....The Cardboard Box was not damaged but inside the Bubble Wrap it was all Cracked.....I will NEVER order candles from Amazon again...I am not one to write a bad review but this was totally unacceptable....I was also charged twice since I could not even send the broken glass back.....And now I see that I'm not the only unhappy customer according to some other reviews with the packaging.....