Instruct: Classify the given review as either positive or negative.
Query: DO NOT BUY CEIVA FRAME!

When I first found Ceiva frame I got very excited. It was a fascinating idea. I purchased five of them only to learn later what a waste of money it was. The problem is the design and the service Ceiva provides. Invariably every one of the frames I purchased had difficulty connecting and receiving picture. The website was not accepting the serial number of one of the frames. Each phone call you make to Ceive means at least 45minutes being on hold.The representatives are very poorly trained and just read a series of instruction to you which is completely useless.They never respond to your emails to their customer support service. It is extremely frustrating. Service is poor, unacceptable and lousy. DO NOT BUY CEIVA. I already returned mine.