Instruct: Classify an Amazon review as either positive or negative.
Query: Terrible Product - Terrible Tech Support

This product claimed so many features that I knew I had to have it. Unfortunately it never lived up to the expectations. When compalining to Linksys tech support about the DNS services not working I was told to return the device and purchase another, as the device was obviously defective. The second device had the same problem. The issue is that the so-called DNS server is not opperational on the WRV54g.One wonders if this device ever passed through a QA department - or if the quality assurance staff are as technically challenged as the tech support staff...I would not expect this low quality from any company in the Cisco group.The last contact that Linksys had with me was to use a different device (a device other than the WRV54g).