Instruct: Classify a given review into positive or negative sentiment.
Query: Company does not stand behind this product

I purchased one of these vacuums less than 3 months ago and now see the hose is disintegrating. It has a series of tears in the folds all along the hose. I contacted the company about the problem and was told that we could buy a piece to fix it or buy a new vacuum. You purchase a major product like this you would expect the company to stand behind it, not want you to buy the pieces to fix what is their manufacturing problem.Beware this vacuum. It does not live up to its hype.