Instruct: Classify a review as either positive or negative.
Query: When a Linksys product doesn't work, you are out of luck

I bought a wireless G router from Linksys in October, and still have not gotten it to work. The unit did not come with an installation CD (which was listed on the package), and I was told "You can buy one if you want". Countless emails, faxes, calls, and letters to both tech support and corporate, have gotten me nowhere. "We will send you the CD immediately". Never happens. "We are so sorry, and will make this right". Never happens. When I asked for an RMA, I was told "I think an RMA has something to do with returning the product". I will never EVER buy a Linksys product again.