Instruct: Classify an Amazon review into positive or negative sentiment.
Query: It was a horrible experience.

A wrong item was sent to me by Superbook Deals and they refused to take it back...and could not send me the correct item. Besides, it was just a lot of back and forth. Even till date, my classes have started and although I had to reorder the book from another source, I still have not received my book and my first assignment is due on Monday. This thoroughly sucks!