Instruct: Classify the given review into positive or negative sentiment.
Query: Disappointed

Ladder arrived with 3 bent rungs!! One of them was so badly bent it is cracked. There was no packaging at all, just the bare ladder itself with the shipping label on it! That means it travelled with no protection at all..BAD IDEA AMAZON. This ladder was also scratched pretty bad, and one of the plastic endcaps was torn off exposing a deep cut in the aluminum underneathe. It also wobbles quite a bit when extended, and the leveling system is not as easy as it appears. The only good news is it is light and tall. For $300.00, I was burned. I will be returning it, but this is a hassle and I need a ladder to do my gutters. They better not give me any trouble returning it.