Instruct: Classify a given review into positive or negative sentiment.
Query: Beware! Problem with software and horrible technical support

Do NOT buy this one. The Rio Cali I purchased came with a software problem that apparently none of their technical support representatives can solve. There is no toll free number available, so while they are all scratching their heads, I am footing the bill. I have wasted time and money, trying to resolve the issue and so far no success. From other reviews I read online, I can pretty much forget a refund, since they will just try to send a refurbished product instead. Take my advice, go with another manufacturer!