Instruct: Classify the given review into positive or negative sentiment.
Query: Questionable

I did not expect the product to be shipped in a ziploc bag! I expected to receive NEW in it's own box. While they appeared to be "New", I believe they were part of an entire set(steamer and all)and taken out of the box and sold. One roller was ripped at the top.I love Caruso rollers, but will not purchase them from this company again.