Instruct: Classify a given review as either positive or negative.
Query: Broken within a couple months

I did my homework, I looked around and read reviews on multiple websites.Eventually I went with this unit. It works well, when it works. It heats quickly and evenly. It is great at popping popcorn.Unfortunately it was broken within a couple months. Amazon won't let me return it and the nearest Panasonic service center is 1 hour away.The unit started out not recognizing the door was shut every once in awhile, this soon became you had to slam the door for it to admit the door was shut. Eventually no matter what you did, it would not recognize that the door was closed.We have taken it to an authorized Panasonic service center (which is an hour away), and it is going to take them a week to fix.