Instruct: Classify a review as either positive or negative.
Query: Reliability not great and where's the service?

I purchased the base unit plus an extra handset. The functions are nice, but I've had some problems that bug me. When the phone is in use, a blue light flashes on the base unit. There have been several times when the phone indicates that it is in use, even though no one is using it. I check the handsets and other phones in the house and all are properly 'hung up'. After pushing the on/off button a couple of times on the Motorola handsets, the phone 'hangs up'. This is a pretty big problem because the line is busy during this time, which means missed calls.The second problem is with the speakerphone on the handset. Great feature, but sometimes it fades in and out, I notice this happens when the handset moves,like when you go to put it down or walk with it.So I sent two emails to Motorola's customer care about this and have received absolutely no response.