Instruct: Classify the given review as either positive or negative.
Query: Defective Product

I have bought this product twice before with no issues. Received most recent package and when filters were installed one of the filters was defective and did not hold a seal and water leaked out. I returned the product back to amazon for a replacement and the same thing accord a second time. I finally decided to buy the product at sears (at twice the price) and both filters work perfectly.