Instruct: Classify the given review as either positive or negative.
Query: Worst customer service .. ever

You are on your own if you buy anything from smooth!Late shipping? no problem, they think it's ok to ship within 3 months, although they charge your credit card the next day of ordering!Not satisfied with the product? no problem, you can return it within 30 days!But first you have to back it in the original package the same way it was, which is like impossibleThen they will deduct 20% for restockingThen another $150 for shippingThen you'll have to pay for shipping back , another $150 at least!This is a total of $700 yo loose, who dares to return?So it's better to leave with all the squicking and cracking, it was your fault in the 1st place that you bough it before reading REAL customers reviews