Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Poor

I have not received the Brow-to-Go pencil from Ramy I ordered online on April 22nd, even though my credit card was charged at that time. Despite numerous emails to Ramy I have only received one response which told me my product was shipped on May 1st. Given it is now 7 weeks later and I have still not received it, it is clear to me that something has gone awry yet I cannot seem to get Ramy to solve the problem.