Instruct: Classify the given review as either positive or negative.
Query: Can't get a response

I ordered this at the beginning of June and got an email asking if I wanted to contact the seller since I was refunded my money. I got no explanation why it was refunded. When I contacted the seller I never got an answer. I reordered but am skeptical since the other one is still showing "not yet shipped". I hope I get a response before they go and run it through again. I asked them to cancel the first one but with no response. Very frustrating!Luigi Bormioli Gallerie 4-in-1 Covered Plate with Dome