Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Defective tape transport

I'll agree with all the positive statements in other reviews--the one day it worked, we were pleased. However when we tried to use the camera the following day, we found the tape transport was not working--the tapes we recorded wouldn't play, and a new tape also wouldn't. It seemed to feed the tape but not take it up.The difficulty in obtaining service, having to mail it off to Elgin, is a problem...They really need to improve support for an apparent design problem, and service availability is a big negative.