Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Clara's Heart

I couldn't watch it, because it wouldn't load. It kept saying it was a bad disc. And seeing how it was in German anyway I sent it back on Oct. 15, 2009 & you received & signed for it on Oct. 17, 2009. I've requested several times for the money to put back into my zccount. If the money isn't returned within the next 48 hours I'll be contacting the BBB & will not be doing business with you again!!!!!!!!!!