Instruct: Classify a given review into positive or negative sentiment.
Query: Belles Books book order

Book ordered was marked as "new" online. Arrived in a timely fashion but was a used book.Customer service was prompt in responding to my complaint but returned book which was clearly marked for the correct address and properly weighed and affixed with correct postage could not be located by the company. Reimbursement was never given for return postage as promised and refund for book was slow -- one month later.