Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Looks great. Works well... for a while.

The first KUA-17 we bought was replaced under warranty after 15 months. Not good for an expensive kettle. Now the identical replacement has gone on the blink after 12 months. We are quite heavy users... boil water maybe four times a day for drinks... but that shouldn't be a problem... It's the same electrical connection problem between the base and the kettle as extensively described on other negative reviews. Obvioulsy a bad design. Can't be bothered to go through with another warranty claim. This time it's going in the trash can - where it belongs. Bottom line? Not a good buy. We had problems with an unreliable (and expensive) Cuisinart toaster earlier this year so this brand is now on our 'AVOID' list. Cuisinart used to be very good. What happened?