Instruct: Classify a given Amazon review into positive or negative sentiment.
Query: Very poor advertising and very poor customer service

I agree with D Buchman. This company DOES NOT make it clear that the canvas back and seat is an option and the customer service is very obstinate that it was my fault that I did not read the small print! Also If you want to send it back they expect you to pay for shipping too.The photo clearly shows chair with canvas back and seat, the description states frame, but does not state FRAME ONLY!Beware, you HAVE to order the canvas as a secondary purchase so you also end up paying twice for shipping too!This is very poor advertising and I do not see that they are listening to these complaints.I do not understand why they do not just advertise the item with two options, what color frame and what color canvas would the customer like?The canvas is low price so I do not understand why they do this, it makes no sense to risk misleading the customer....