Instruct: Classify the given review as either positive or negative.
Query: 650 pom phone

i purchesed a new phone for $305 but i received a used phone so i called and contact v,a by e-mail so ihad to pay for fed-x overnight delivery $24.50 to return the phone iam not very happy eventhgh the sender was nice . but it cost me time &money and still i dont have aphone and my account hss not been credited back yet.