Instruct: Classify a given review as either positive or negative.
Query: Disappointed repeat customer

My husband and I just ordered two Warmrails Kensington Towel warmers. We already have three in another home and love the way they work and look! However, upon opening the box, we were very disappointed to see that the "satin nickel" isn't the metal but rather a color painted on. The coating is so thin that one warmer came with scratches already through the paint. We chose "satin nickel" to match the finish on the fixtures in the bathrooms, but this finish is very different from the normal satin nickel finish. Did Kensington cheapen their product or did we get a "knock-off"? The rating would be a '5' if the product was the quality that we previously purchased. This is truly buyer beware!