Instruct: Classify the given Amazon review as either positive or negative.
Query: Shipping/packaging substandard.

I just received the box today. Opened it and one of the pans was totally shattered. There was no styrofoam to protect the glass and it was in a box too big for the item so it could move around and it only had paper protecting it. The box had been pierced by something during shipping and that is likely the problem. I am totally dissatisfied with the US Postal Service as a shipping option. This is the second time in less than four years that I have received something damaged. I will get my money refunded and shop locally for fragile items such as this from now on, instead of coming here. I am usually pleased with Amazon. I hope they are reading this.