Instruct: Classify a given review as either positive or negative.
Query: No support

I bought the iRiver because of the great reviews it received. Unfortunately, I didn't have the same experience. Mine stopped working after about three hours of use. I understand that maybe I just got one that was defective or there may have been some simple fix that needed to be done, but I'll never know. I tried getting support from iRiver, but that didn't happen. I sent an e-mail and received no response. I tried calling their support line, found out they no longer have an 800 number, then spent 7 minutes on hold - long distance of course. It was just a bad experience all around!