Instruct: Classify the given Amazon review as either positive or negative.
Query: Rating for their customer service

I had two B60's go bad within a year and expressed frustration in an earlier post. But I called Keurig today and explained the situation to them. They are sending me a new one and said I should have it within a week. Further, they classified the other one as unfixable and told me to discard it. I had visions of having to send the dead one in and then waiting weeks for a replacement, so I'm pleased with their response.