Instruct: Classify a review into positive or negative sentiment.
Query: disappointed

I ordered this dvd with spanish subtitles as it is announced. But the one I received came just in English soundtrack and none subtitles... This is an important mistake that is frequently made. I do not understand why you announced a feature in the product that does not come as you said it will. I live in Ecuador and it is quite difficult to return the item from here. So I ask you not to mistake again this bad.