Instruct: Classify the given review into positive or negative sentiment.
Query: Travelpro 22" rollaboard

I got this new suitcase for Christmas. On the 3rd trip (case always brought on airplane), the pull for one of the main zippers dropped off. Travelpro sent me a me a new pull. On the next trip the whole piece of metal broke off.Their customer service response was take it to our repair shop and we will fix it up.A four month old 4 trip suitcase should not have had 2 problems. They refused to replace the case they only want to try to repair it locally. Some "lifetime warranty".