Instruct: Classify a review into positive or negative sentiment.
Query: No customer support, unreliable.

I tried a demo version of this software, hoping to buy it from Amazon after evaluating it. One of the features in it is to be able to hide folders/drives on your pc. I tried it and it deleted permanently the entire folder and I lost my data. Their customer service has not been answering my requests regarding this matter. I am now looking for a reliable data recovery software, but it has cost me a lot of time, energy as well as given a lot of frustration. I hope Amazon notes this and cautions its customers before purchase, otherwise the so-loyal Amazon customers will feel cheated.