Instruct: Classify the given Amazon review into positive or negative sentiment.
Query: Four DVD Players, Zero Help from Leap Frog, ONE unhappy family!!!!

After trying a total of 52 codes on 4 different DVD players in our house, the customer service department at Leap Frog disclosed to us that they do not have all the codes for all DVD players yet. It was explained to us that the push for Christmas Delivery forced Leap Frog to release the product before they determined complete compatability with the current DVD player market. So since we threw the boxes and everything else away, it was recommended to us to buy another DVD player!