Instruct: Classify the given review as either positive or negative.
Query: Poor Documentation, Low Quality, Unprofessional Support

I was originally quite excited about this product. It's one of a few MP3 players to blend features such as expandable memory and an FM radio into a compact design. I thought it would be ideal for trips to the gym. I was sorely disappointed.Documentation that arrived with the device was poorly translated to the point of being comical. The expandable memory slot did not function properly, and when I returned it to Digitalway, they never returned the repaired device despite repeated attempts to contact them.Save yourself the torture. Don't purchase any Digitalway MPIO products. There are plenty of durable, high-quality devices that provide the same functionality. Try the Rio Cali or Rio S35S Sport; or get one of the iRiver players if you don't need the expandable memory.