Instruct: Classify the given review into positive or negative sentiment.
Query: DO NOT BUY MAXTOR. UNRELIABLE PRODUCT & CUSTOMER SERVICE.

I was given a Maxtor 120GB hard drive as a gift, and therefore did not have a proof of purchase. When the small metal USB connection piece broke off and fell into the hard drive, I called customer service. The Seagate/Maxtor representative bought me through the entire process of replacing my product, and then, as she's collection my credit card information...apparently my warranty has expired. She neglected to mention this until 45 minutes into the conversation.I was transferred to her manager, who essentially told me that there was no way I could get a replacement.My issue is that Seagate is not deeming themselves liable for Maxtor products purchased prior to Seagate buying the company. That is absolutely ludacris.I will never buy another Maxtor/Seagate product, due to the unreliable customer service and faulty products. I urge others to refrain as well.