Instruct: Classify the given review into positive or negative sentiment.
Query: Joe Stampley

I ordered the product but there was nothing on the site indicating that they only shipped UPS and not to a POBox. I found out by checking my information on you website. I contacted the sender and they were rather rude and short with me. No help at all. Then they came back and told me they would credit back only the actual cost of the CD and not the shipping, when I never got the item to begin with. Amazon has my actual shipping address but that never came up. Amazon has been very good to me on many other items, but this was a total disaster with this shipper.