Instruct: Classify a review into positive or negative sentiment.
Query: Got totally screwed

Ordered the movie which I thought was on a DVD. What I got was a VHS tape. I emailed the seller ( who promises 100% satisfaction )was told to return item. I returned the item, including evrything that came with it. I was told I would be refunded as soon as the item was recieved. What I got was no explanation and the seller shipped the item back. I've now paid for the item and paid to ship it twice. I give up.