Instruct: Classify an Amazon review into positive or negative sentiment.
Query: Failed First Month / Don't Count on Support

I bought this fax machine after years of great service with a HP 920 fax. It was a work horse. Why HP ever discontinued this success story is beyond me. The 1020 was a disappointment, as was the tech support I recieved when they were contacted for help. I first lost all the stored faxes as instructed by there tech support, I was then told me everything was fixed. WRONG. The next week we got calls from other businesses that our faxes where not being received. So what is good about a fax machine that won't send or receive! And who cares about a answering macnine, what a waste.