Instruct: Classify a given Amazon review as either positive or negative.
Query: Zero documentation, no support, absolutely zero s/w support

Everyone is skeptical about a negative review, but this one's cool-headed, not borne from arrogance or frustration. I bought this based on performance, then price, and I've had success in getting good quality output. The problem is that there's no product documentation, and the software controller is a fragmented, five-part program from a separate provider that isn't integrated with the hardware. And it doesn't have user support or even an upgrade path.If this was still 2004, it would be acceptable to anyone with the abundant time to cobble all the pieces together to get it to work. But it's not, and this Team's product has been left behind. It's a dead limb on the evolutionary tree.