Instruct: Classify the given review as either positive or negative.
Query: Does Amazon have "none star" rate?

I agree 100% with "luvinlife1960 - I should have read actual user reviews.".I did a backup with poor software and I have try do restore it. Nothing work. I open a ticket on website. And nothing answer. I'm astonished with other website have good reviews about this horrible software.SAVE YOUR MONEY !