Instruct: Classify the given review into positive or negative sentiment.
Query: Great if you only want the phone for a year...PHONE PAD ISSUES

As so many others have stated, my key pads are going. I thought I was nuts the other day when I tried to put in my voicemail code and nothing worked. What the heck? I took down the customer service number and I'm hoping they will help me out. I'll write again and change my view if they replace the 2 phones. I mean, you pay over $125 for phones that only work for about 10 months. That's insane.