Instruct: Classify a given review as either positive or negative.
Query: Curling Iron

Had broken piece in box when arrived-could not figure where it was supposed to go so threw whole thing away-no information on how to return so wrote email in "Contact US"- until today no response. Postage was too much to order another one. Not very happy with product or service for returning-most times I have ordered there has been a return slip in box-none in this one.Also received 2 boxes of Hazelnut creamer when I only ordered one. Why?