Instruct: Classify an Amazon review as either positive or negative.
Query: Might be a great product, but something you should know.

I got this product about a week ago and setup was simple. Once setup, I printed and it was too light to see. So, I copied an item and it was still too light. After sometime of messing with the printer, I ended up calling Canon support. The guy had me do several things among resetting to factory default. Proceeded to tell me it needed to be taken to their service center (90 miles away) or they would replace it with a refurbished one. Was very disappointed that they didn't want to send out a new one!