Instruct: Classify a review into positive or negative sentiment.
Query: Never could get my computer to recognize this player

I have a 2 gb player, which I like. I wanted a player with more capacity, so I ordered the 8 GB model. I tried charging the device but it never seemed to take a full charge. When I attached the device to my computer, I got a message about invalid drivers for the device. I looked at their online support and tried their suggestions, but it didn't help. I talked to Creative Zen phone support many times, they seemed to be more interested in getting rid of me rather than helping me. They would send me emails suggesting solutions and hang up as quickly as they could. I updated Windows, motherboard drivers, changed registry settings, cleaned the drive and reset the device, all to no avail. I returned one device and got another, just to see if the first device was defective. It didn't help. I tried the phone support again, and they sent me the same emails I got before. I finally gave up and am now looking at other higher capacity devices.