Spoken communication and patient safety: a new direction for healthcare communication policy, research, education and practice?
R. Iedema, T. Greenhalgh, J. Russell, J. Alexander, Khudeja Amer-Sharif, Paul Gardner, M. Juniper, R. Lawton, R. Mahajan, Priscilla McGuire, C. Roberts, Wayne Robson, S. Timmons, L. Wilkinson
BMJ Open Quality